Hi All,
I want to report a case of mis-selling by Shine.com for services.This is extremely unfortunate because people like me Trust Shine because of promoters like Hindustan times.
Please refer below for the sequence of activities & how I was given incorrect information to take almost 20, 000 (twenty thousand rupees) from me.
Many calls were continuously made by your employee names as Sneha Singh for seling me service of Resume highlighter + something else for around 4500/4700. During this conversation I asked her categorically that are these only Charges or is there anything more which I had to pay & I was told no Additional charges have to be paid for this service. On top of that I was told by Ms Sneha that we will assign a relationship manager he will do many things etc etc. It was NOT AT ALL mentioned that it has additional cost etc.. I was pushed to have call on Saturday itself saying we can quickly help you why are you wasting time. It was mentioned to me time & again that only after relationship manager will talk to me services will be more effective but gain Cost was not mentioned
On Saturday morning Mr. Pankaj called me & he was talking to me for more than an hour explaining to me what all will be done. He keep mentioning that verification is must etc I told him that company who is hiring is doing that so why do we have to do it so he said Shine.com wants confirmation on Qualification & Experience. Finally I asked him do I have to pay for verification he said Yes but he doesn't know how much amount & Invoice comes from Finance. I asked do I have to pay for verification only & there are no other charges my question was not answered but topic wsa changed explaining what all Shine.com will do for me.One imporant thing is Time & Again I was told I am vry poorly paid even after having 22 years of experience & I should be on much higher designation etc. Not sure why candidate need to be told his but I can see purpose of feeling people left behind so easier to mint more money. Then a1st Invoice was sent for around 7000 after I paid that within few minutes I got another one for 11, 000 I asked him what is going on, I was told this is last one & I paid it. Immediately after that I got invoice of 22, 000 Rs. Then I told him I am not continuing with this because continuously incorrect information is give.
Immediately he brought his Manager Mr. Shakir came on call & started saying this is the process & we are not doing anything different.He kept saying you pay all amount.
This is a clear attempt of misguiding people under very trusted Brand name & making them pay amount. Please look into below questions & look into this matter .
Was these calls recorded ? If yes plese listen to them & you will understand how this was done with malafide intentions
Why Additional charges are not disclosed when selling original product of 4400 Rs
Why it is not disclosed to customer that Account manager & all other services need to be paid
Why so called Account managers doesn't have visibility on complete package & charges & why not disclosed this to customer
Why it is not explained to client in begining of conversation that they have right to opt out
Why it is hidden than 4 different invoices will be raised & that too when earlier one is paid
Please listen to recorded calls & you will understand merit in my complaint.
This deceiving customers needs to be stopped immediately & my amount needs to be refunded.
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