[Resolved] Shine.com — money taken by fraud means and mental harassment

[Resolved] Shine.com — money taken by fraud means and mental harassment

S saurabh06sharma18 from Chennai, Tamil Nadu

Hi team, I had a call from (Manu sharma ph. No. [protected]) saying that your profile is been shortlisted for which you have to registered yourself by paying 5699/-. After that they will forward my profile to the company for an interview. I got registered myself on shine.com hoping for better future. After paying the amount they again called me saying that i have undergo the verification process (They did not told me that its an paid one). I received a call from [protected]@shine who told me that this is the last payment which i will have to make after that its all done. But when i paid the amount, another mail received from ranjan asking to pay for another service which i refused. Now the seen is that the shine person manu and ranjan is not forwarding my profile and saying that you have to make the payment for rs 10260/- for other package. My concer is that this the only services which are upto us to take it or not. I demand my money to be refunded asap. As this is the fraud service. Thanks' Saurabh sharma +91-[protected] Was this information helpful? No (0) Yes (0)
Dec 27, 2017 Complaint marked as Resolved Shine.com customer support has been notified about the posted complaint. Verified Support Nov 25, 2017 Shine.com Customer Care's response Dear Sir, This letter is regarding the complaint, you sent to us Before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you for any inconvenience this may have caused. At the shine customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced. After a thorough review of your case and the discussion, You raised prime concerns which are as listed below along with our responses which is mentioned below: 1.If you are getting a call for further payments, then might be sales team proposing you some value added service which is up to you whether you want to buy it or not. We are very sorry that this happened to you, but rest assured it would not happen again as we are putting your contact number on DND and from now onwards you will not receive any marketing calls. 2.Below are the services which you had opted from shine.com Profile Experience Verification Job Interview Preparation Certification Course Featured Profile: 180 days Job Referral Our goal is to provide a consistently reliable product and an exemplary level of customer service.The response to your profile is directly dependent on the recruiters' requirements. If they will find a suitable vacancy matching your profile, they may contact you via an e-mail or call. Getting a job is dependent on multiple factors like ‘suitability’ for a specific position.Hence we will equip you so well with our guidance and assistance so that you can handle the challenges you face during your job hunt. Request you to kindly utilize the service and take a maximum benefit of it. Regards, Team Shine
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