[Resolved] Shine.com — not respond by shine.com and paid the 4500/- amount

jagruthathi

from Chennai, Tamil Nadu

Address:

Gandhinagar, Gujarat, 382421

Sir,
My self is th jagrut hathi and i have received the call from your executive for the job search activites, and the executive said that you have to paid the 4500/- and you will get the services for the job search, then after he deamdn the amount of another 5000/- for the linked in process charges, which is the rong demand and then after he said that you update your resume in linked in and after week time i w ill call you. Then after i have not received the call from your exexutive.
Today i have received the calll from the vikesh singh ([protected]) and using the abused lenguage and demand the 5000/- for the document process chareges, with very roufe tone and denining the given the seninor team members. He said that you have loose the money and sine.com will not help you.

So what i thank to loose themoney with the big company sine.com
Jagrut hathi:[protected]

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Mar 31, 2018

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Feb 20, 2018

Updated by jagruthathi jagrut hathi:- [protected]

Verified Support

Feb 26, 2018

Shine.com Customer Care's response Dear Sir,

With reference to our discussion, First of all, let me express my sincere apologies for the unintentional mistake and the inconvenience caused thereafter.

Thank you for sharing your feedback against the process which we deeply appreciate and it was essential to realize this flaw in our system and we are taking all the necessary precautions to eliminate this and similar issues from happening again.

We are doing everything to avoid such unfortunate situations. We are continuously learning from our mistakes to provide the best level of service to our clients.At last, we would urge you to sympathetically use the service and take a greatest advantage of it as we need to retain you as a significant customer for quite a while.

Moreover, If you are getting a call for further payments, then might be sales team proposing you some value added service which is up to you whether you want to buy it or not.

If there is anything else we can do for you, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.

Your kind understanding and patience are appreciated.

Regards,
Team Shine