Shine.com — Refund money request from shine.com

Hello Sir/Madam,

My name is Akshay Chavan, I registered shine.com few weeks back. I Received a call from Shine.com representative on 05-Oct-23, Wherein he explained me about paid services of Shine.com with nominal price of Rs 3292
Initially I showed no interest but then he started flattering about the services offered by them wherein he said they will assign a dedicated “Relationship Manager” for me and he will closely work with me to help me to get new job within few months with this nominal fees only and I don’t have to make any further payment.
So I Paid Rs 3292 and then he said they will assign a Relationship Manager and he will call me to get more information about my job requirement and will help me to find job accordingly as per my performance soon.
After few hours Rohit(Relationship Manager-Delhi NCR) called me from mobile no “[protected]” on 05-Oct-2023 at 02:40PM IST and initially he asked me about my job preference and post 20 minutes discussion,
He told me in order to avail job, I would have to get 3 services education verification services & Career Assessment Test with expert Couselling & Senior Level Resume writing services and i would get service from excellent shine.com for lifetime. So, with hesitance,
I paid next 2 payments Of Rs 5192 & Rs 9557 & 15987 as he said this is last payment and they will ask for no further payment but post this he again said i would have to avail another 2 services Jobs on move & Career Assessment Test with expert Couselling 2nd time.
I denied but he said this service is must to get good job, if i don't avail this then other other 3 bought services would have no meaning and will get "forfeit". So, reluctantly and in compulsion,
i made these payment of Rs 18407 & 25959 as well but post that again they asked me to avail another service for Rs.25, 369/- to which i denied as this time i understood something fishy here.

So, i requested him to connect to his manager again and then i requested his manager this is clear fraud/cheating and i need full refund to which they denied and said there is not refund system in shine
Below are payment i made to shine.com :-Total amount i paid is Rs. 78394/-

1st payment Nominal Price Rs 3292
2nd payment Education verification Rs 5192
3rd Payment Career Assessment Test with expert Couselling Rs 9557
4th payment Senior Level Resume writing services Rs 15987
5th payment Jobs on move Rs 18407
6th payment Career Assessment Test with expert Couselling 2nd time Rs 25959

I would really appreciate and be thankful to you, if you could help me get my full amount refund "Rs. 78394 " from Shine.com at the earliest. Please let me know, if you need any other details or information from my side.

Thank you very much for you help in advance.
Thank you & Best Regards
Akshay Chavan
Email ID: [protected]@gmail.com
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Shine.com customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2023
Shine.com Customer Care's response
Dear Sir,

We take customer satisfaction seriously and are glad to hear from you.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

We will respond to you shortly and we request you to bear with us in the interim. Thanking you and assuring you of our best services at all times.

Regards,
Team Shine
Oct 09, 2023
Updated by Akshay 1992
Dear Shine Team,

Kindly process my refund on urgently and I am suffering major tension so kindly help me.
Oct 10, 2023
Updated by Akshay 1992
Dear Team,

Kindly make my refund urgently
Oct 11, 2023
Updated by Akshay 1992
Dear Team
Kindly confirm my refund status
Oct 12, 2023
Updated by Akshay 1992
Kindly update status
Verified Support
Oct 14, 2023
Shine.com Customer Care's response
Dear Sir

Hope this email finds you well.

We are writing about our previous communication, where our team attempted to connect with yours but encountered difficulties in establishing a successful connection.

To ensure a productive discussion, I kindly request that you provide us with a convenient time for a discussion or meeting. Please share a few available time slots, along with your preferred time zone, so we can schedule the discussion at a mutually agreeable time.



During our discussion, we can address the matters at hand, exchange information, and explore potential solutions. Your insights and input are crucial to the success of our collaboration.

We appreciate your cooperation in finding a suitable time for our discussion. Should you have any additional questions or require further information, please do not hesitate to let me know.

Regards,
Team Shine
Oct 15, 2023
Updated by Akshay 1992
Dear Team

You team said that there is no refund policy not ready to refund and I need my money back so kindly do it urgently...
Oct 17, 2023
Updated by Akshay 1992
Kindly confirm my refund status urgently
Oct 18, 2023
Updated by Akshay 1992
Dear Team Please help me to get my refund from shine.com
Oct 21, 2023
Updated by Akshay 1992
Dear Team

Still refund not received from Shine.com so please help me get it back
Verified Support
Oct 31, 2023
Shine.com Customer Care's response
Dear Sir,

At Shine learning, we highly value our customers and strive to provide the best service possible. However, we regret to inform you that currently, we do not have a refund policy in place.

We understand that this might be disappointing, and we apologize for any inconvenience this may cause. Please rest assured that we are committed to offering high-quality products/services that meet your expectations. If you have any concerns or questions about the products/services you've purchased, please don't hesitate to reach out to our customer support team. We are always here to assist you.

Your satisfaction is important to us, and we are continuously looking for ways to improve our offerings and customer experience. If you have any suggestions or feedback, please feel free to share them with us.

Regards,
Team Shine
Oct 31, 2023
Updated by Akshay 1992
Dear Consumer Complaint team,

Kindly check shine.com are fraud company and misleading to people from there customer care team and relationships managers so take proper action against them and help me to get my money back
Complaint comments 

Comments

Kindly check my complaint not resolved till now & still refund not received from Shine.com

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