Shine.com — Regarding wrong way to talk

Hello,
I am very disappointed that Your representative doesn't know how to talk to the other person.
I know they all are working hard but They should know who they are talking to.
Please its my humble request to you that please give full training to your workers.
I have a recording of this call where he said "MUKUL NAMA BOL RHA HE KYA??""
Is it wright way??