[Resolved] Shine.com — Rude customer service

glenmascarenhas

from Mumbai, Maharashtra

Address:

C-103, Maryland Residency, Kauls Heritage city, bhabola naka, vasai west

Dear sir,
I received a call from shine executive on 14rh aug at 1048. He didn't introduce himself but asked me whether he was speaking to glen. I answered in a positive. Then he started explanation to me the schemes in a fake american accent. Si i told him to please speak correctly as i could not understand his vocab. To that he started abusing profusely. I told him you cannot abuse your customers. But he kept on abusing. So i hung up the phone. His name was amit and called from the number [protected]. I have done call recording of the same.
I received another call at 311pm. Another customer executive who didn't introduce herself, but on asking she disgustingly replied that her name is jyoti. Call recording also available for this. Nbr is [protected].
I guess shine.com has no customer service ethics in speaking to customers.
Plese let me know what action has been taken on the 2 executives.
Thank you
Glen mascarenhas
[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 7, 2021

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Aug 14, 2020

Updated by glenmascarenhas None

Verified Support

Aug 14, 2020

Shine.com Customer Care's response Dear Sir,

Thank you for contacting us.

Refer to your complaint, we would like to notify you that we are unable to track the order with the help of your name & number.

Moreover, many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.

This is to bring your kind notice that the details do not belong to shine learning. Like, these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this in our own newspaper Hindustan Times.

Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/

Regards,
Team Shine