[Resolved] Shine.com — unethical treatment/unethical behavior/unclear guidance

Shy161987

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500050
Website:	learning.shine.com

Dear team,

This is regarding my grievance. Yesterday (4/4/2018) i have paid around 84, 771 towards few services. Initially i was not told about the whole amount.
I believe it was one time amount. But i have realized that unknowingly i have spent a lot of money over it and i am not willing to continue with it.
Hence i request to withdraw from the services which i have not yet availed.

I did not realize initially till the time my balance was over from my account.

Please see the details of amount payed towards the respective services.

All are calling from their personal numbers and they say that the call is being recorded.
When i fall short of money i was asked to pay it from my friend's account too. I have a dropped an email to [protected]@shine.com as well. They said they will get back to me within 48 hours but i did not get any notification as such.

Today (5th of april)
When i called them again, their tone is entirely different and they on face say that they are not going to refund. I did not even pay full amount for the services, so how can they activate my services.

When i said that i will not avail their services they said, its upto me if i do avail or not but the refund is not possible.

You can hear all the calls.

My question is what kind of example are you setting to your clients/customers. Is this the way you treat people. Is money nothing to you.

Please, do help me..

Money paid towards the account:

Proforma invoice id - in20180404_[protected] rs
Proforma invoice id - in20180404_[protected] rs
Proforma invoice id - in20180404_[protected] rs
Proforma invoice id - in20180404_[protected] rs
Proforma invoice id - in20180404_[protected] rs
Proforma invoice id - in20180404_[protected] rs
Proforma invoice id - in20180404_[protected] rs
Proforma invoice id - in20180404_[protected] rs
Proforma invoice id - in20180404_[protected] rs

Please help me get my money back. Or kindly advise what is the way to do that. I made the payments on 4th of april only. It not more than 48 hours.
Hence please do the needful at the earliest. I did not procure any services till now.

When you pay so much money towards a service, you have all the right to ask for it. You cant deny me that.

Please help me team.

My details: y shankar
Contact number: [protected] / [protected]
Email id: [protected]@gmail.com

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May 10, 2018

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

Shine.com Customer Care's response Dear Sir,

Thank you for sharing the concern.

With reference to our discussion on Welcome Call, the concern has been already forwarded to the respective team, once we get the confirmation we will get back to you shortly with the resolution.

For any queries, please email us at [protected]@shine.com.

Regards
Shine Team

Apr 06, 2018

Updated by Shy161987 I got an email from [protected]@india.com asking to share my contact details. Is it legitimate.

Apr 09, 2018

Updated by Shy161987 Dear Shine,

you have the worst of services, the worst of customer care (specifically Munesh) who hung up calls on their customers, unempathetic and very pathetic people. Sales team - I don't have to say anything else - they literally harass you and mislead you to pay money and in the end if you ask questions - they say why did you pay in the first place...--- awesome you ae...