[Resolved]  Shine.com — Refund of Rs. 3999/- paid for structured job referral

Address:	110096
Website:	www.shine.com

V. Ramaswamy 140 deluxe apartments
Advocate b-5 vasundhara enclave
Delhi – 110096
(M) [protected]
22.06.2017
Sub: complaint regarding non refund of rs. 3999/- paid by me by shine.com having their office at 11th floor, park centra, sector-30, gurgaon-122001, haryana
Dear sirs,
I am a consultant operating in new delhi and specializing in civil contractual disputes and arbitration under construction and infrastructure contracts.

1. That on or about 22.03.2017, one mr. Samundar singh from shine.com contacted me on my mobile number and represented to me that shine.com renders featured profile and structured job referral services on payment. He further represented that the job referral service is delivered through round one, a partner of shine.com, who will facilitate referral requests directly to company employees and once the referral request is accepted, they can be contacted to earn their referrals to increase the chances of getting hired.

2. That when i explained to him that i was not on the lookout for any employment and that i am a legal consultant specializing in construction and infrastructure civil contractual disputes and my target clients are contractors rendering construction services to government organizations and enterprises in delhi ncr area, he represented to me that referrals can be made to such contracting companies also for availing my services.

3. That pursuant to the telephonic talk as aforesaid, i received a mail from mr. Samundar singh reading as under:

Your reference: structured job referral # ticket no. 20008
Samundar singh
Mar 22

Respected sir,

As per our discussion over chat regarding opportunities chances i am marking all services which will help you to find a position on the global platform and present your self as a more professional person. Total amount you need to pay 7899/- for featured profile + job referral amount is 3999/- once you will realise best result with taken service rest amount you can for extend your service.
Featured job referral 3999/- click on below link to pay here or copy & paste below link.
https://payment.shine.com/paynow.aspx?id=T%2bnTlprpveVaFDlcFOJqUkOgp%2bQs
Thanks & regards
Samunder singh
[protected]

4. That pursuant to the above representations held out to me, on 23.03.2017, i made a payment of rs.3999/- through the link provided by shine.com. This was duly acknowledged by shine.com in a mail dated 23.03.2017 reading as under

Shine.com

Mar 23

Dear venkatraman

Thank you for availing shine career services.
Please note your transaction id: cp[protected].

You may quote the transaction id or your email id, in your future communications with us.
Your service request will be processed as soon as your payment is realized in our account.
Message from our partners:

Congratulations for purchasing job referral services. The job referral service is delivered by our partner site, round one. By using round one (www.roundone.in), you can send referral requests directly to company employees for the positions you’re interested in. Once your referral request is accepted, you can speak to them over the phone and earn their referrals to increase your chances of getting hired. You will receive a mail from round one and a call from their executive once this service is activated telling you how to proceed and to make the most out of this service. Should you have any questions about round one’s service, feel free to get in touch with them on their helpline (+91-[protected]) or write to them at [protected]@roundone.in. Good luck!

For any assistance/queries? Contact

Call us @
[protected]
Mon - fri
9.00 am - 6.30 pm
Email us @
[protected]@shine.com

Regards, team careerplus

5. That subsequent to this, i started receiving mails from one mr. Vinay sharma from round one. As he could not understand my requirements, i sent a mail to him on 25.03.2017 reading as follows:

I am a legal practitioner specialising in construction and infrastructure civil contractual disputes and arbitration. My target clients are contractors rendering construction services to government organisations and enterprises who may require legal advice on their contractual disputes with such entities. Such contractors may like to avail my services by engaging me as a part time consultant on a monthly retainer or refer such disputes on a case to case basis. I can render my services for drafting and finalisation of contracts, claims and settlement thereof.in the above background iook forward to referrals to such contracting companies in delhi ncr region. Should you require further information or clarifications, kindly contact me. Please arrange referrals in keeping with my above requirements
In spite of my above mail, no efforts were made by round one and i did not receive a single reference to fulfill my requirement.in view of this, i demanded refund of the amount paid by me.

In reply to my said demand, i received a mail dated 18.04.2017 from one ritu panwar (M) [protected], customer support, round one reading as follows

Transaction id: cp[protected]
Re: ticket no 20757#ticketno20867
Ritu panwar [protected]@roundone.in via freshdesk.com

Hi venkatraman, apr 18

Thanks for contacting us. The refund has been processed and shall be credited in your account in 7 business days. Please let me know if there is anything else i can help you with.
Thank you,
Ritu panwar

As no such refund was made as promised by ritu panwar, i addressed a number of e-mails to ritu panwar and vinay sharma. It is a matter of record that they have been assuring resolution of this issue in 24 hours, 48 hours, 72 hours and so on and did nothing to resolve the matter. I furnish below a transcript of the very last mail dated 05.06.2017 on this subject received by me from round one:

Round one [protected]@roundone.in

Thanks for writing to us. We're working towards solving your problem and you will hear from us within 24-48 hours.

Since neither shine.com nor round one resolved this issue as promised, i am forced to lodge this complaint with the fond hope that necessary action will be taken expeditiously at your end to refund the amount paid by me.

Should you require any further information to resolve this issue, i will be glad to furnish the same on hearing from you.

I will appreciate your acknowledging this mail and necessary action to resolve this vexed issue at the earliest.

V. Ramaswamy
(M) [protected]
140 deluxe apartments
B-5, vasundhara enclave
Delhi-110096

My contact e-mail: vramaswamy. [protected]@gmail.com