[Resolved]  Shiprocket — Doing many fraud with the sellers


The company is playing cheap tricks with the sellers now. What they had done with me is, First they lost the sent package from our store and then after more than 60 days of complaining about it, they refunded the amount into my wallet. Then after 3-4 days one of your delivery team employee, packaged a random packet and then delivered it to us claiming to found the lost package. The shiprocket team hadn't done any inquiry about this and took the refunded charges amount back from my wallet.

I had shared all the proofs including the video proof and images and all other details with them multiple times and it is clearly seen in that video that the label pasted on the package is very small in size and already blurred by the delivery team thus making it impossible for us to capture the minute details of AWB number the image.

After 10 days of the mail shared with them, Shiprocket asked me that they want to see the delievery AWB no. on the return package despite of the fact they also had the proof video and it is clearly seen in that that video that AWB had been blurred by the delivery team employees.

This had happened with me twice in the previious month and it is happening with other sellers also.

I want the complete refund of my shipment and its cost is 2500/-

AWB No. of the package is[protected]
Shipping Courier Name - ECOM Express
+1 photos
+1 videos
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Mar 10, 2024
Complaint marked as Resolved 
Shiprocket customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2024
Shiprocket Customer Care's response
Hello! I certainly understand your concern and apologize for the hassle. I want to inform you that has been marked as Lost and refund is credited to your SR wallet. Kindly check and update. - MB
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