Shoes On Loose — Not refunding the money paid for flights which got cancelled due to COVID pandemic

Address:	177, Gulmohar park road, New Delhi 110049
Website:	www.shoesonloose.com

Basically I paid advance for a package to Bali which was utilised to book our flight tickets. However due the COVID lockdown the flights and travel plans were cancelled as per government orders. However I’ve been very patient with the agency for they have been telling that the refund of flights has been in terms of credit and can be utilised for future bookings and no cash refund is possible. I’m ok with that also but the agency has not been responding. They are trying to cheat. I understand the industry is hit but when the airlines has refunded for which I have proof email from the airline itself I don’t know what is the problem of the agency to refund or book tickets for me. I enquired with other agencies and they say the airlines has refunded cash. I hope this platform helps in resolving my issue