SHOP CJ Network Complaints & Reviews

I purchased a Maharaj Whiteline Thunder Cooler from StarCJ. The product was delivered at my doorstep by StarCJ's courier after receipt of full amount. On opening of the piece, it was found that it is open from one side. Immediately I lodged a complaint on StarCJ's phone No.[protected]. The person assured me that the piece will be changed,within two-three days if found faulty.. I did not to put it in use.hoping that Coy's representative will visit my house. After waiting for three days, I again contacted StarCJ on the above phone and lodged the complaint again.This time they advised me to contact the manufacturers. On my persistence that I have purchased the product from them and as such they should take appropriate action in the matter, my compalint was registered. Thereafter, I received a phone from StarCJ and the lady on the other side,after getting all details, advised me to open the piece and test it by filling with water. Accordingly, I unrapped the piece and on testing, found that the up-down swings do not work and throw the air towards feet only. Again the complaint was lodged, by telephone and through e-mail also. But I have received no response so far even after three days of lodgement of the complaint. It appears that StarCJ are running away from their responsibility and shifting the onus to manufacturers. Is not it their duty to supply error-free products after due checking as they are on-line suppliers and a customer believes of receivibg good quality and 100% error-free products only. Please take my case suitably at the appropriate level so that my faulty piece is changed. Thanks

Hi Vijay,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Thanks!

Regards,
Shop CJ India

Dear Customer,


We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.

Request you to also send us your contact and order details for us to assist you in a better way.

We shall revert to you within 3 working days by phone or email

In case your query requires further investigation we will keep you informed on the time required for resolution.


Warm Regards,
Star CJ Customer Service Team

Dear Customer

Thank you for writing to Star CJ alive

This is a system generated response to acknowledge receipt of your email. The subject line contains the reference number allotted to your email. We request you not to change the subject line in any future correspondence.

You may please provide a brief about your request, along with your name, contact number and order details, if any, for us to serve you better. Please mention these details in all your correspondence to help us track your inquiry for speedy reprisal.

We would try to revert to you within 3 working days by phone or email. However, in case your query requires further investigation and takes a longer time, we will keep you informed on the time required for revert.

Assuring you of our best services at all times.

With warm regards,
Star CJ Customer Service Team

I hope to get the complaint redressed at the earliest

Hi Vijay,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Thanks!

Regards,
Shop CJ India

Hi [censored]iz,

We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.

Thanks!

Regards,
Shop CJ India

Dear Customer,

Thank you for writing to Star CJ alive.

We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.

Request you to also send us your contact and order details for us to assist you in a better way.

We shall revert to you within 3 working days by phone or email

In case your query requires further investigation we will keep you informed on the time required for resolution.


Warm Regards,
Star CJ Customer Service Team

Hi,

I have had the same kind of complain and I just logged in the complaint. Even now I have not received the promised Lock n Lock boxes.

Have you received it yet?.

Regards

even i have also nt received the free gift.

I am also waiting for the holi promotional gift - 3 pcs of Lock N Lock lunch box set. Very fraud company. Please do not purchase anything from this cheap and fraud company.

damaged product from star cj still not replace

i perches a hcl tablet from star cj but a tablet was already damaged . but when i call to star cj they told me replace between 2 to 3 days but still not replace

defect in magic mop product

In my magic mop product is not working the. It is under guarantee and the problem is that the rod is not spinning ADRESSE-2371/9 FARIDABAD -121006 HARYANA PHONE NO-[protected]

I have ordered at starcj for CANON (4 in 1) printer on dated 11.06.2011, and according to your committment the product will be delivered with in 10 working days.
but til yet your product is not recieved.


subodh kumar gejwal

Hi Laxmi,

We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon.

Thanks!

Regards,
Shop CJ India

Hi Suresh,

Apologise for the delay. Can u please share your order number and we'll have a look at this immediately?

Regards,
STAR CJ Team

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

Star CJ Alive — false claim

we ordered a philips 32" lcd tv,with that we were supposed to get a polaroid camera and vediocon d2hlive kit but the company took 250000RS and delivered us only gift vouchers of RS1200 and rest of the items are missing from invoice no uoooooo22793.we are giving them regular calls but they we will give you a call.Either THE COMPANY IS FRAUD OR THE EMPLOYEES ARE THIEVIES.

i perchase samsung convection 28 litter model no CE104VD.i perchase sum of rupeese Rs.9990 date 13.7.2011.ok.star cj free gift box open gift is missing recipebook and gloves set.i complaint many times but no result.star cj alive staff very care less.why are you dont deliverd my recipe book and glove set it was my mistaken that i have perchased from star cj kindly I inform you that i m your old coustamer.i perchase samsung convection 28 litter model no CE104VD one day offer. plzzzzzzzzzz imegetlee action.
thank
nadeem baqai
my cell no [protected]

Hi Customer,

We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.

Thanks!

Regards,
Shop CJ India

Dear Star CJ team,

You have acknowledged my issue and taken prompt action to resolve the same.
I am extremely satisfied by your action and service. All promised products and free gifts have been delivered.
Thank you

Shilpa

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.


Assuring you of our best services at all times


Warm Regards,

Star CJ Customer Service Team

Hi my name is Supriya .I have lodged the complaint and repeadly called star cj for for holi promotion lock and lock, yet not recieved

Hi, my name is Rakesh, ordered Onida Lcd 32" on 5.6.11 and paid 19990.00 thru cr card, still not received. after making many comnplaints to cust care result remains same no action taken. do not know future about my money, reqst star cj pls do not play with AAM ADMI'S money...
Panchkula.
order no. [protected]

Dear Customer,

Thank you for writing to Star CJ alive.

We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.

We shall revert to you within 3 working days by phone or email

In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.

We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Assuring you of our best services at all times


Warm Regards,
Star CJ Customer Service Team

not considering our problem

we have ordered a juicer of 25, 00 and it is not working so we asked for the replacement of the product as the product in the warranty period but the company ignored our complaint and did not provide us with any positive response.

Hi Mukesh,

Apologize to you for the inconvenience caused. Will have this issue looked into immediately and resolve. Please bear with us until such time.


Regards,
STAR CJ Team

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

Since last 3 months you were giving the same particular excesses ...,

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.

Assuring you of our best services at all times


Warm Regards,


Star CJ Customer Service Team

microwave not working properly and not ready to refund

we have ordered a microwave electrolux 26 liter on 17 jan 2014 but it was not working so i replaced it but that also not working now they say you have to repair it but it is a new applice so why we repair it so i want refund

Juicer mixer not on

mene ek maharaja ka juice mixer purchase kara tha jo chalu nh mene uski complaint bhi kari h magar abhi tak koi karwai nh hui h plz ap usko change karne ki kirpa kare.

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.


Assuring you of our best services at all times


Warm Regards,

Star CJ Customer Service Team

This is to inform you that even though the complaint was addressed over phone and I was promised that my product would be returned within 5 working days. This was on the 21st of April. Once again despite following up repeatedly over phone and lodging my complain several times, my product has not been picked up from my address- am I to yet again consider this an ":aberration to the quality standards" or to take it that disregard to consumer service is a norm at Star Cj?

It would be much appreciated if my product is taken back and my money refunded at the earliest.

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

Three working days have past and again no phone call has been recieved.

This is absolute lack of concern about pending complaints. Almost 20 days have past and no action has been taken on my return procedure.

Star Cj has yet again failed to address consumer problems within reasonable time. I would request Consumer complaints forum to please take necessary action to jolt them into action.

Hi Clyde,

Can you please share your order number and will have a look at this immediately?

Thanks.
STAR CJ Team

k d order no is [protected]

Thanks for this Clyde. We'll get back to u soon.

Cheers.
STAR CJ Team

well imm lookig forward to an effective reply soon

well there isn't any signs of any sort of feedback from you guys well will i receive the watch

please do the needful as soon as possible

Hey Clyde,

Our guys are on the job. Will get back soon

This seems to be regular problem with Star CJ. I have been shopping a lot on web...but my experience with STAR CJ has been worst.

Dear Rakesh,

We are committed to resolving issues (if any) faced by customers. If you can share your order details, will have a look into this and ensure that you and other customers can enjoy excellent experience when you shop with us.

Regards,
STAR CJ Team

welli appreciate your teams immediate efiiciency in handling problems i recently received the watch in it's immaculate condition looking forwrd to other prospects in the future
thanks a lot

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.


Assuring you of our best services at all times


Warm Regards,

Star CJ Customer Service Team

I have purchased a laptop and paid Rs 24100 but after verification I found that there is no operating system
and they are telling that I should purchase that from outside .Actually it is a cheating, they should everything before purchasing

Dear Customer,


We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.

Request you to also send us your contact and order details for us to assist you in a better way.

We shall revert to you within 3 working days by phone or email

In case your query requires further investigation we will keep you informed on the time required for resolution.


Warm Regards,
Star CJ Customer Service Team

Hi Star CJ,

This is to inform you people that your service is absolutely pathetic. There is no accountability by Star CJ to deliver the product on time and nobody seems have any clue about this except apologizing. Frustrated with the pathetic service I am ordering the cancellation of my order as it had missed the delivery schedule of 9th oct 2012. Please refund my money back to my account.

GATI DKT #[protected]. This product has been laying in Gati's Bhivandi store house for past 5 days. I had called numerous times to get it delivered but nobody listens to me and everybody gives me a verbal assurance. This is not acceptable.

Also when I called your customer care at [protected], floor manager Pawan was shrewd enough to put the blame on me for cancelling the order. I clearly said that i was cancelling the order because "I WAS DISSATISFIED WITH THE SERVICE OF STAR CJ. THEY MISSED THE SCHEDULE OF DELIVERY".

I have received a SMS from STAR CJ stating that the order has been cancelled due to "my non availability for the delivery", which is absolutely untrue.I sent an email regarding this on 9th oct to [protected]@starcj.com but didn't get any reply.

Till today 19th oct I have not received my refund and am waiting for the same.

I hope this complain finds the proper hands and corrective action is taken regarding the same. Else I believe STAR CJ is not worth doing business with.


Thanks and Regards,
Utshab Mukherjee

username: utshabm

Hi

Had ordered for a Barbie personal care kit on the 9th of Dec 2012 - order no. [protected] which had a free sling bag in the feature list. Since i did not recieve the same with the kit on the 11th of Dec, i called your customer care- 1) they were extremely rude :( 2) they told me they would get back within 48 hours..its more than 96 hours now...and i have not heard from your team

My 13 year old insists she wants the bag..kindly resolve this asap

Regards
Jaya

Against our order no. [protected] I had purchase one mixture grinder, product was defective, I had complain for the same but no satisfactory response has been received till date after my regular hard efforts, after that I was bound get done from market, I would like to all people no one should purchase any item from star cj, i had very bad experience, they are selling only product after sale no service is with star cj and no response.

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

Dear Customer,


Apologized for the inconvenience caused to you.

Please, help with your contact number or else your order number.



Warm Regards,

Star CJ Customer Service Team

I totally agree with Nisha. it's a racket by high profile terrorist exploiting the innocent people of this country. Especially the customer care is team with the worst dirtiest background a person can have

STAR CJ — not received product

pls give us our free gift.last 2 months we wait.pls give us answer.

Dear Customer,


Please, help with your contact number or else your order number.



Warm Regards,

Star CJ Customer Service Team

STAR CJ - Morphy Richards - Jmg — Wrong Commitment

I ordered a Morphy Richards JMG and was promised a free Grill with it. The associate who accepted my order on phone also confirmed that I would receive a Grill, however, they sent a sandwich maker. Assuming that this may have happened in error, I called and requested for the sandwich maker to be exchanged for the Grill as shown on TV. I was a promised a call back in return which never happened. I've been calling everyday since last 10 days and after having spoken to almost 4 executives and 2 supervisors, I am now registering a complaint.

It is surely an Extremely Bad Customer Experience, considering that it was my first time shopping from Star CJ. Of course I am sharing this with my friends and relatives too.

Dear Customer,


Apologized, for the inconvenience caused to you.

Please, share with your contact number or else your order number.


Warm Regards,

Star CJ Customer Service Team

Dear Rohit,

Apologize for the inconvenience caused to you. Will look into the issue and get back to you with a solution immediately.

Regards.
STAR CJ Team

I am Mr kansal from Delhi, unfortunately brought a Murphy Richards's mixer grinder from this fake / cheater company. I denied to took delivery ( at the time of receiving product ) I noticed that there is some problem in it, but on behalf of their delivery boy & c/care commitments i accepted.

After once i accepted. there is no one who even look into the matter. as usual alway
make completely face commitment that within 48 Hrs our representative will be at your door. Oh God how disgusting these peoples are.

I personally spoke with them ( c.care officer ) but all are helpless.
I suggest you all pl avoid to take / buy any product from this channel. they are completer cheater / fake / disgusting peoples . they don't have any proper working system. they just making full to others.

Naveen kansal.
[protected].

Dear all Directors / senior staff.

I am very sorry to say you, but you compel me to say you the India's most
Disgusting / Cheater / Unprofessional company you are.

Even passed out 4 months, there is no any proper reply / solution from your side.
if you have little bit self respect, Immediately shut down your company and
go home to play crickets with kids Or ...,

Now you just see what am i going to gift you against your these disgusting full
services. prepare yourself to get unlimited offers ( unprofessional ).
you all really deserve it.

Naveen kansal.
[protected].

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,

Star CJ Customer Service Team

STAR CJ On Line Shopping — consignment not delivered

I had booked Samsung Microwave from Star CJ on 22.03.2011 order no [protected] and made on line payment on 23.03.2011. I have not received the item so far . I have lodged many complaints on their customer care. But nothing has been done in this regard. I want to cancel this order and want my money to be refunded.

Dear Chaman,

Thanks for the order details. Will have this looked into ASAP and get back to you.

Cheers.
STAR CJ Team

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.


Assuring you of our best services at all times


Warm Regards,

Star CJ Customer Service Team

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.

Assuring you of our best services at all times


Warm Regards,


Star CJ Customer Service Team

These people are really disgusting / fake / cheaters. the services after sale is the worst like any thing in INDIA. since last Dec 2010 i am also facing more-less same problem
But till yet i got only N only fake commitments from these peoples.

I would like to request to the all Indian to completely avoid to buy any things from this company Star Cj.

My name is Supriya Ramesh koparde .I have not recieved my Holi free lunch boxes from Star Cj .I have called them till date 6 times .But they always tell me your complaint is registered and you shall get your free gifts soon.
Kindly send me my gifts soon.
My User name is ::: sup123

STAR CJ Maharaja Mixer Grinder — Non working product delivered

I ordered a Maharja Mixer grinder worth Rs 1900 from Star CJ TV show on 14-May -2011. They Delivered a Non Working Maharaja Mixer grinder on 18-May-2011. When I called them , They promised to replace the product. However I am not satified with the type of product and service they provided. It's my first order and I recived a non working item. I want my money back instead of replacement. Star CJ fool people with false advertisements, poor quality products and MRPs. The gift provided was also of poorest quality and different from they show on television.

From,
Devendra Krishna Chalke
Contact no - [protected]
Mail ID- [protected]@gmail.com, [protected]@toyoindia.com

Star CJ — regarding falls commitment

I HAVE GIVEN AN ORDER REGARDING 5.1 CHANNEL PHILIPS HOME THEATRE ON 15/08/2011 AND THEY HAVE COMMITED THAT YOU ARE GOING TO RECEIVE YOUR PRODUCT WITHIN 10 DAYS BUT YET I HAVE NOT RECEIVED MY PRODUCT SO KINDLY CHECK THE DEATAIL AND DO NEEDFUL
THE CHANNEL NAME IS STAR CJ LIVE
REGISTERED MOBILE NO.[protected]

THEY ARE GIVING A WORST SERVICE THAT I HAVE EVER HAD IN MY LIFE THEY ARE JUST MISGUIDING/MISLEADING/CHEATING PROMISING FALLS COMMITTMENT SO STRONG ACTION SHOULD BE TAKEN ON THEM

Very true. They are cheater and fraud company. They haven't deliverd my Lunch box set which they promised to deliver before 10th March 2011 but after 7 months and hundreds of call they are making excuse.

Don't purchase anything from this fraud company. They make you fool. You can purchase same goods at better price from market.

Also they are selling refurbished and defective goods.

PLEASE DON'T WASTE YOUR TIME AND MONY!!! THIS IS MY HUMBLE REQUEST TO ALL OF MY DEAREST ONE.

I am also waiting for the holi promotional gift - 3 pcs of Lock N Lock lunch box set. Very fraud company. Please do not purchase anything from this cheap and fraud company.

Very true. They are cheater and fraud company.I have purchase a Philips 5.1 Home Theatre and they haven't deliverd my free holi promotional offer- Lunch box set which they promised to deliver before 10th March 2011 but after 7 months and hundreds of call they are making excuse.

Don't purchase anything from this fraud company. They make you fool. You can purchase same goods at better price from market.

Also they are selling refurbished and defective goods.

PLEASE DON'T WASTE YOUR TIME AND MONY!!! THIS IS MY HUMBLE REQUEST TO ALL OF MY DEAREST ONE.

Respected Star CJ
Sorry to express my feeling to you
I, Vijay Jaiswal [protected], Hari Ram Hostel D.A.V Sr. Sec. School Sector 8-c Chandigarh 160009.
I, have registered a Home Theater 5.1 Philips on 10 Oct 2011. by seeing you advertisement on your Chanel i.e Star cj in that what you have shown to the public I'll try to visualised the same to you.
You have kept the DVD just in font with the two Small speaker and one buffer and other two just behind the back side of the person, when I, have received home theater on the style I have tried but I failed to do so because the wire is to short, I am an able to adjust the set as you have shown on the programme. same I reported to your staff so many time . On 24 Oct spicily I talk to Mr. Pawan Sr. Staff he has arranged the conference with technical member he has understood my problem and assured me that either for replacement with the ex tented wire what I want or if it will not possible than refund will be made ( you can check with your recording even) . On 16Nov when I received the speaker I was surprise to see that their was no change in the product. Immediate called on [protected] but this time the flatly refused. Even Philips engineer came to for demonstrate they told me that it is impossible as per what you have seen on the Star cj.Now you suggest What I'll do.One more thing I must add in it On every call your staff were saying I have arranged the call from my senior you will get the call with 24 hrs./ 48 Hrs. only once I have received call from your end., if this is the behavior from your side how you can justify your customer. Now I am not having any choice of my personal other the legal advice, .

STAR CJ — Shortage and defective product .

I had ordered on star CJ through online shopping for a 18 pcs cutting edge container set . My order no is [protected] , order date 7th Oct. I received a delivery of only 15 pcs, there were 3 container missing. I called and complained on 10th Oct the same day I got the delivery. Since that day I have been calling Star CJ every alternative dat but till now I have neither receivedp or any action on my complain.. This has mentally exhuasted and I am feeling cheated . I would want my money back and also all the money and time I have spend since October 10 till day (27-Nov) .

Birla Food Processor / STAR CJ — Defective piece delivered

I ordered a food processor birla from star cj from television.in a day got the product .the person came for demo said it it defective will replace it.after calling repeatedly they said they don't have other piece so will refund the money .it's two months I call star cj every week but all time they assure that in a day or two the will do the needful...my order no is [protected]...13 sept. From star cj as shown in tv.amount 3995/

I have ordered for ONIDA LED TV and full payment made to them through HDFC credit card on 21.10.2011. Star CJ is committed to deliver the goods within 10 working days. Till now I have not received the TV even after many reminders through telephone calls.
All time the same reply " you will receive a call from our side within 24 hours". I receive a call 3-4 days back but was disconnected before I could reply. No call received after that. I was told by the customer care executive that the the consignment was sent through 'afl courier company' and doct no of consignment is [protected]. I inquired from the courier company they said that they have not received the consignment. I am unable to understand what to do as I have made the full payment. Earlier I was regular customer of HOME Shop 18. I did not face any problem with them. This is my first experience with Star cj .

STAR CJ — Product not received and refund not processed

Delivery and Refund

Hello Sir/Madam

My name is Mohammad Khalid and I am a second time victim of an extremely incapable and pathetic online shopping company STAR CJ. I ordered a digital camera from this poor company on 30th October to gift on my brother's wedding and was assured that the product will be delivered to me in 5 working days. My order number was[protected].

After waiting until 9th of November when the product was not delivered even after several promises and numerous phone calls made to STAR CJ, I had to cancel the order because I was going out of station to attend my brother's wedding. While cancelling the order I was assured by the representative from Customer Service that the payment I made through my HDFC credit card will be refunded within 7-10 days.

Since then till date (30/11/2011), I have been contacting STAR CJ daily inquiring about the refund that has not reached my HDFC credit card. And the representative on the other end only gives me one answer that "your complaint has been raised and some one from the complaints team will call you in 24 hours" which has not happened till date.

I had no other option other than to raise this issue here and I seriously willing to sue STAR CJ with the way I have been treated and dealt with. They are extremely incapable lot of people with least interest in their customers and I will not recommend any one to use this company for any purchases.

I am looking forward for compensation from this company for the hassles I had to go through and if any further actions are required, I am ready to take this further. This kind o[censored]nprofessional behaviour cannot be tolerated and I am extremely annoyed with the way I have been treated I wasted my time and money following up with my request on daily basis.

I am looking forward for a speedy resolution for this issue and obviously some serious fines imposed on this company causing inconvenience to the customer and I know I am not the only person impacted by this, there are several other victims.

Its been 2 days I have submitted my complaint, but no action has been taken

Hi Friend,
Did you solve any problem from Consumer Complain Agency?
Pleaase reply me, If you did not solve, so i take another way solve my problems.because i am also haunted by online shopping comany from Deal and you.

Haven't heared on the complain or any outcome or action on my complain ... Star CJ is really bad and is horrible with its functioning... thief .. want money only... with no costumer care ..

Horrible customer service - product not delivered as specified..

No delivery of product and false claim
Dear sir/madam,
I ordered a 23L onida Microwave grill on 26/10/2011 and my docket no is[protected].As per the StarCJ claims in the site as well as on phone and television the product should have been delivered by 3-5 working days.But still now i haven't received my product ...

I have been in regular contact with STAR CJ and havent got any fruitful outcome, all they say is that my complaint has been forwarded and I will be contacted in 24 hours, its been almost a month. This is a nightmare and I am sad that even aftr submitting my complaint on Consumer Complaints I have had no success in chasing these bunch of thiefs...I am tired now and planning to file a cas eagainst STAR CJ officially.

STAR CJ Channel — Delivery of laptop other than demanded

Please refer my order no [protected] dated 24/11/2011 booked on 20/11/2011 on your channel.

Product supplied Product demanded
DELL Laptop 320 GB RAM 02 GB DELL LAPTO 500 GB, RAM 04 GB
CANNON PRINTER ON PAYMENT CANNON PRINTER AS FREE GIFT
CASH VOUCHERS RS. 1000/- CASH VOUCHER RS. 2000/-

Further no software package of original CDs supplied to me.It is very clear from the above that your channel has cheated me . I have already lodged a complaint on your Customer Care which was registered on 06/12/2012 and assured me that refund order will be placed shortly and information regarding despatch of order will be given to me on my phone. But till date no such information regarding despatch of revised order has been given to me.

I hope that you will resolve the issue at the earliest by replacing the laptop actually demanded, otherwise no option will be left to me bring the matter in press and file a case in the consumer Court to claim compensation for cheating me.

My particulars are as under:-
Name RAJ KUMAR
Phone NO [protected]
E-mail ID:- [protected]@gmail.com

Is there anyone who wil listen to me, Iam amazed that no one is ready to help me...I have been posting compliants chasing STAR CJ and getting no where near to getting my issue resolved.

I cant beleive how in effective this can be, even after lodging several complaints and calling STAR CJ regularly I havent received my refund, its been nearly 1 and a half month...what's going on

Star CJ — NOT EXCHANGE PRODUCT

VERY DIRTY SERVICE BY STAR CJ...
MAINE INALSA KA VACCUM CLEANER ORDER KIYA THA ,BUT RAPID CLEANER DIYA GAYA,
BAR-BAR CALL KARNE PAR BHI KOI ANSWER NAHI MILA...
WOHI PRODUCT USE KARO AISA ULTA OPINION DIYA GAYA...
STAR CJ SE SHOPPING KARTE WAQT DAS BAR SOCHO...
SUCH A LAYER COMPANY........

STAR CJ / Dell Laptop 15R — PRODUCT NOT RECEIVED

Respected Sir/Madam

I sourabh Goyal Has purchased a dell laptop from Star Cj on dated 22/10/2011 as per there term that the product will handover to me within 10 days and I have made payment Rs 34999 from my credit card.But i have not recived the same product till date (21/12/2011) approximately two months.I have also called their customer care centers many times but not recieved any responce.

I sourabh Goyal Has purchased a dell laptop from Star Cj on dated 22/10/2011 as per there term that the product will handover to me within 10 days and I have made payment Rs 34999 from my credit card.But i have not recived the same product till date (21/12/2011) approximately two months.I have also called their customer care centers many times but not recieved any responce

STAR CJ — Fraud Operations-Money Not Refunded even After 11 Weeks

Dear Sir,

I had placed an order for 4 Nos. Laundry Power hanger (Order No.[protected] on Nov 15 2011 and payment made thru net banking. After 5 days Gati Courier brought one box containing one piece of hanger and a printout saying Qty. 4 Nos. and total payment of Rs. 7996/- @ Rs 1999/- per piece. I returned the box unopened to starcj as Qty supplied was one against the courier document said 4 Pcs and payment of Rs 7996/-.The box was received as it is by Star CJ gurgaon by (Mr. Bhajan) on Nov. 26 vide Gati Docket No.[protected]

I immediately called up 011 &[protected] and informed about the error on their part and told them to refund the money. I was told it will be resolved within two days but nobody called and rest of story is as follows in brief:-

1. Made almost 25 calls of 15 Mins. each in Nov, December, Jan & Feb. 2012 with a gap of 4-6 days. --- to refund the money but complaints are only registered and forwarded which probably go to some dustbin. You never gat a call back. The operators are not highly trained and instructed not to get any senior or give their phone nos. nor do the other departments ever come on line.
2. Mailed complaint at [protected]@starcj.com on Dec 12, Jan 19 and several reminders ---No Reply received. Wrote in Q & A section of my StarCj Account –No Reply ever received.
3. A full fledged Fraud/Nexus is operating between employees to ward off complaints and do not commit anything. Every time you call, explain from start, waste 15-20 Mins. They will only tell it will be resolved within 72 Hrs, 6-8 days etc. You again call same story is repeated and there is a new call center operator with no solution. There is no reference or reply on earlier complaints.
4. 11 Weeks have passed but no refund/reply not given (Till Feb. 8, 2012) as the operators are trained to keep customers at bay by giving false pretext of one or another like,its under process, its at advanced stage, concerned department is working etc. and lastly after so much deliberations I got a call on Jan 10 that my refund is in process and definitely your account will be credited by Jan 17 2012.When nothing got credited I called up again the same story is repeated that its under process. By jan end after getting angry with the operators through several calls I am told that we have to check the where house and than we will do something. Its endless lies these people keep on telling.
5. It is a well organized internet fraud operation headed by Paritosh Joshi and a tem of crooks. I am posting this on all consumer websites and handing all papers to local consumer court including star network head and their associate in Korea to shut down this fraud operating in India.
6. Through this message I and requesting all readers not to purchase anything from starcj, whatever allurement they give to you. Almost 2000 employees/Families of the company in which I work have decided not to even see this channel and word is spreading fast to all associated companies, vendors, suppliers and corporate heads.



Ravi Gupta [protected]

That's my hard luck, I am getting these reviews after being a victim of this fraud by Star CJ. I am trying to get my money back since last 4 months and now planning to take legal action.

STAR CJ — no exchange of defective product

sir i ordered a navy colored comfort from star cj which was found defective ... registered a complain against it in customer care on Feb 2 2012 from then they are just tricking over with excuses that it has already been sent and it will reach me in 10 days .. its already 2 month and nothing has been done yet ..

we purchased on 7th may 'Ansh kurtas' worth rs.1699/- we gave complaint within 7days (as per their rule) that kurtas r faulty. on every phone calls ,they r giving false commitments of taking back product and retuning money..

-Milind Deshpande
Email- [protected]@rediffmail.com

Star CJ — return of faulty product

hi
yesterday i have given complaint on your site, but not get any response,please do the needful
milind deshpande
[protected]@gmail.com

complaint for returning of faulty product, i am taking follow up of stat cj from 1 month but not getting response

STAR CJ — not yet delivered

we had ordered a bed sheet from starcj alive on 6th nov 12 which has not yet been received by us. the order was made online and payt deducted from our A/c. we have made constant calls to the company but no satisfactory response was given to us. it has been more than 20 days and product is still not with us. plz hlp........................................

Dear all,
I read all comments above and after i reached at result that
all of customer are dhakkan.
my first question is why they paid money in advance.Here in india baap bete ka vishwas nahi karta then why they belive on starcj.
Firstly u get yr product then pay yr money.
This is my last warning.be aware be careful in india.
Here no rule and regulation.bus samne wale ko kat-te jao.
See crime petrol every saturday and sunday.
Life is very critical thing so plz plz be aware.GOOD DAY

Star CJ — incorrect information

Hi this is Lakshmi PJ, I ordered androtab 7inches of 5, 290/-, and cust support if product is not good i can send it back . when i received the product it had scratches on it and video is blurr. so called customer support now they tell i cannot return the product and i have to use it .

Dear Varun,

Thanks for the details. Will get this checked immediately and have your product delivered.

Cheers.
STAR CJ Team

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As
discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.


Assuring you of our best services at all times


Warm Regards,

Star CJ Customer Service Team

printer not scanning

while scanning usb error is showing. canon pixma serial no. =HADT15559

damaged product order no. 2014-11-21-054717

Sheffield induction received in damaged condition

Hi Mahesh,

Thanks for your feedback. Our customer service team will get in touch with you soon.

Regards,
STAR CJ Team

Dear Customer,


Thank you for writing to Star CJ alive.

We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.

We shall revert to you within 3 working days by phone or email

In case your query requires further investigation we will keep you informed on the time required for resolution.


Warm Regards,
Star CJ Customer Service Team

Dear Mahesh,



Greetings of the day!!



Request you to help us with your contact details and we will get in touch with you to serve you better.



You can also reach us at[protected] /[protected] /[protected] and our shopping consultant would be happy to assist you



Regards,

Customer Service

Star CJ Network India Pvt. Ltd.



* Email: [protected]@starcj.com

Website: www.starcj.com

Star cj team called me and they are ready to replace the same

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.


Assuring you of our best services at all times


Warm Regards,

Star CJ Customer Service Team

hi
my name nadeem baqai i am old custamer star cj alive.i perchase magic hanger order no [protected]
ok.star cj call me say give me answer world cup final i say india.you win prize then call you plz tell mei win prize ok my mobil no [protected] thanks
plz repply me
nadeem baqai

i have a request. on[protected] when i was watching i came across D DECCAN 24c gold plated jewellery set. it was 8 piece set and an enamel khadaga was free for that. the cost of this was 1799 or so. i want to place an order for this particular item. but it was not shown again and plese send me the link through which i can watch it again, show to my parents and place an order.
you can contact me on [protected]@yahoo.com

please reply.

Dear CJ,

I have booked a LCD of Videocon of 40 inch and it came to Patiala through GATI Courier. The delivery person was so rude on phone and so arrogant that he called me up for picking up the items from courier office. I registered complaint thrice to your customer care about this. Every time I was told that call would come to you regarding your complain. But till now no call has come from your side but instead one SMS has come on my mobile No. that your Product Code No [protected] has been cancelled due to my Non- availablity. If this was the case then you kindly look up for my complaints which was lodged thrice.
It is easy to blame on individual, you amy never be wrong at any point. I stead of taking some actions against individual you have just ended the complaint.
I am raising this issue and will go to consumer court for unnecessay harassment and cheating for undue advantage. I have already taken your product bathroom sets yesterday. Pl amend your lacuna in providing the servies to the consumers.
Satish Gupta
[protected]

hiii,
my Name is Rekha Singh, I have placed an order of maharaja juicer mixer grinder. it was deliverd to me but the product was incomplete i hv placed placed a complent for it 2 weeks ago but there was no action taken for it and i m giving this last complent for my order otherwise...

StarCJ — Star CJ - Not delivering working product, poor quality and pathetic services

I oredered a Inalsa product through StarCJ on July 15th 2011 and till date I have not received a right working product.

First product was ordered on 15th and delivered on 19th. It was broken and I ordered for replacement.

This time I got product on August 04, where as they said it should be delivered within 5 working days. I made so many calls, talked to almost every representatives in the call center, their supervisors and their boses. All of them make comitments and never fulfill. Quality of the product is also not good at all. It seems they are selling rejected lot.

I checked product which was delivered on August 04 and it was broken again and however, in my last conversation I told Amit Kumar, that it should not be broken this time as it is kind of inconvinience. He said, we will check before delivering. As I got the non working machine this time too that means cross check neer took place.

I have called again so many times and not Amit Kumar is not coming over the phone now and his collegues are also not doing any thing right.

This star CJ call center team is the most pathetic team I have ever seen when it comes to service and one should pay extra money in market to by product from market in place of buying from them.

Regards

Vishal Sharma

Star CJ Alive-order no.2011-10-07-021943 — Undelivered order since 07/11/2011

I ordered an item vide order no.[protected] on 07/11/2011 from http://www.starcj.com/mall/index.htm.
Despite of 6 complaint calls not a single action received from the replacement deptt. This is very unprofessional and unethical that despite of that the fact that the payment is done in advance, no one takes the pain to call the customer.
Each time i called up i just received an assurance that their priority team will contact in 5 working days that means a customer has to wait for 2 months for an order

This is the height of humiliation. No customer service at all.....Please resolve, i am still waiting for the same.

Nitin Chawla
[protected]

i am zahid, just now i done my recharge through PAY TM website, for AIRTEL DTH, ID No [protected] Date 11/11/2011.Rupees 250/- my order no is 8646373. still i didn't get the amount,

Star CJ Alive — undelivered order since 07/10/2011

In reference to the complaint below i received a call stating that the order is again dispatched vide docket no. CJGLS[protected] and the contact person no. is [protected] but the person at the other end is denying any such order and the same is still undelivered. This is something which we call negligence and customer harassment.

Waiting for the proper action.

Nitin Chawla
[protected]

Complaint posted on:-14/11/2011

Undelivered order since 07/11/2011
I ordered an item vide order no.[protected] on 07/11/2011 from http://www.starcj.com/mall/index.htm.
Despite of 6 complaint calls not a single action received from the replacement deptt. This is very unprofessional and unethical that despite of that the fact that the payment is done in advance, no one takes the pain to call the customer.
Each time i called up i just received an assurance that their priority team will contact in 5 working days that means a customer has to wait for 2 months for an order

This is the height of humiliation. No customer service at all.....Please resolve, i am still waiting for the same.

Nitin Chawla
[protected]

I agree with you these STAR CJ guys are just waste of time and money...you will have to follow up them rigorously.

Kavita

HI Start CJ Team,


I am very sorry to write such a bad mail which reflect the the relation of starcj with customers .
I have lodged a complaint 2 months back and didnot get the resolution as of now, still pending for some angel to reply or call back !!!
There is a replacement of the damaged product which is pending from last 2 months.

Problem i have with starcj live --

1. Nobody calls back about the status of your call . As i also dont know what is happening with my COMPLAINT CALL .
2. Keeps me on hold on every call about 15 minutes everytime
3. When i asked to speak with senior, they will not lift the call which will gets automatically disconnected.
4. Foremost, No reply or update on my complaint call, it has not been done as of now.
5. Everytime you call star cj live they will say, it has been under process and will be done one fine day .

MY FEEDBACK ABOUT STARCJLIVE -- >

1. Pathetic response from customer care (including senior staff)
2. Long call hold keeps irritating the customer .
3. They dont know about the customer realtionship at all.


I only expect now at this point in time, that they might have some shame and they will call/repond or solve my query one day .


No Regards
Chirag // [protected]

I purchased Karbonn A1 mobile Rs. 4990/- on 20the April 2012. when i saw the broadcast they said we can hear Fm, Radio and as well as world radio. But when i got the product there is no Fm feature. I shocked. I complained but they denied. they said we did not say that. i replied that gave me that broadcast clipping but they refused to give me.

till today i did not received and appropriate solution. what could i do with this hand set. very expensive and no FM.
My order no. is [protected]
date: 20/04/2012

ratna
[protected]

to
Starcj (My registered number with StarCJ is [protected] with the name of Aditya Pathak)
I have purchased a pack of 4 Chiffon Saree from PRAFFUL brand . Unfortunately the stuff was not Chiffon the saree also not carry any trademark of Praffull. I am trying since last 4 weeks to Starcj but could not able to get any satisfactory reply . This type of attitude discourage tele shopping
When ever i call to Star CJ the response is Pathetic from customer care and a general tendency for long call holds.
I only expect that they might have some shame and they will call and give a satisfactory solutions to my problem

Dr Suman Pathak

I have order a jewellery collection on Star CJ of bangle size 2.6. But I received 2.4. I register my complain three times but each time I have delivered with 2.4 size instead of asked 2.6 size. All this is highly unprofessional. Great harassment. Spent too much time, money on weekly basis for complains.

Big mistake at my end was that I have made a online payment before hand. Thus, now I am running after them to get the refund.

I will strongly recommend you to stay completely away from this fake site to save your money, time and peace.

i ordered birla seat massager from star cj after seeing ad. On television, order no.[protected], witin two days i got the delivery, after two hours of delivery i called-their customer service to return the product since it was a waste product nothing was there as shown on telivision but this fraud company selling fake and obsolete products which company's are not able to sell in open market are selling via this fraud starcj . They clearly refuse to return the product not even ready to exchange with some other product .

I am posting this cause i don't want others to waste their hard earned money like this, Star Cj should be banned and unprofessional cheaters working their should be black listed.

Dear Sir,
Mysalf is Maninderjit Singh. I have purchased a Euroclean LITEVAC Handy Vacuum Cleaner ROI from starcj alive. vide order No. [protected] and Invoice no.[protected] dated 08.08.2013. Free gift sent with the product is Believe Travel Bag ROI / MAH. This free gift is a rejected piece which is totaly torn from all sides. After recieving the rejected piece of free gift I have also paced a complaint within 2 hours to the starcj on Phone No.[protected]. Kindly replace the rejected gift piece.

Maninderjit Singh
HouseNo.1722, Gurdwara Akali Daffter Road,
Kharar-140301, Punjab, M.Phone. [protected]

hi
i am suresh verma from delhi

my order no is [protected] dated 10/08/2013 for jewellery koyal

mujhy aaj yani dated 19/08/2013 till date abhi tak delevery nahi hua or mai daily kai baar phone kar chuka hun yaha say roj kaha jaata hai ki aaj ho jayega per nahi hua mera experince yaha yani STAR CJ say bilkul achcha nahi raha
star cj ka jo courier hai last many jo product liya ek printer us time bhi yahi problem thee or courier company valy bolty hai ki aap yaha alternative days per delevery hogi
thxxxxxx
SURESH VERMA

hi
i am suresh verma from delhi

my order no is [protected] dated 10/08/2013 for jewellery koyal

mujhy aaj yani dated 19/08/2013 till date abhi tak delevery nahi hua or mai daily kai baar phone kar chuka hun yaha say roj kaha jaata hai ki aaj ho jayega per nahi hua mera experince yaha yani STAR CJ say bilkul achcha nahi raha
star cj ka jo courier hai last many jo product liya ek printer us time bhi yahi problem thee or courier company valy bolty hai ki aap yaha alternative days per delevery hogi
thxxxxxx
SURESH VERMA

i have bought canon pixima printer amount rs 3690 order no [protected], having the same rate at market but the gift was additional which was headphone, which was not given to me . pls make it. thanks

I also purchased the same camera from the star cj alive The quality of the product is good, every penny spent was worth it. I would recommend everyone to try it out as it is consumer friendly.

Star CJ Alive — Fake lottery!!

they are talking about some attractive gifts for selected customers only. but they did not play the lottery. even they did not update the name of their lottery winner. It is also a cheating with customer. Me really very disappointed about this thing. Please don't make us idoit like this!!