SHOP CJ Network Complaints & Reviews

Pls help me.

Star Cj is not giving me my refund of Rs 999. They are harrasing me from the very 1st day. Two months have been left. This was started from 4th April 2011. And today is 31st march, yet no response.

I had purchased Aurelia pack of three kurtas of rs 999. On 9 April, My order no was [protected]. The product shown on star Cj website was totally diffrent when i received that. The quality was very much cheap.

On the website, it was looking very much attractive & shining & girlish. When it came to me, i was so happy to receive that but when i opened that, touched that i was very much disappointed.

I have called them so many times but i am not getting any satisfactory reply from their side. i have all the records of written mails.

Their management is also very poor, I have list of names also. They make commitment that withing a week/ withhing 10 days bla bla we will take this back and give you refund but they dont do .

They are even not calling me, not visiting to me to take these kurtas back and giving me refund, i am very tensed, pls tell me what sould i do.


pls help me to give my refund back.
pls do help me.

below is given all conversation with star cj.

on 31 May
Star CJ

Once again, you have proved that you want customer harrasment.

Mr. Tushar, thank you so much for breaking your promise. This is your managemnet. Wow!! When management people are like that (Cheap) , how will the other executives be & how the products will be of your company, i can guess.

With due regards to your behaviour and harrasing me, i am going to take further activation by taking help of consumer court. i have list of names like Mr. Rahul, Mr. Nigel and Mr. Tushar (All management cheap people), who all promised to take action and refund mt money (Rs 999) and take cheap kurtas back , but all are sleeping.

You all are taking salaries of harrasing your customers!!!!
Lets meet in consumer court...


From: shika kapoor <[protected]@yahoo.co.in>
To: "[protected]@starcj.com" <[protected]@starcj.com>
Sent: Friday, 20 May 2011 10:05 AM
Subject: Re: Aurelia pack of kurtas

How much time do you need people to collect your cheap product.

You committed to taker it b/w 10 working days but 2 months have been left.

Take your cheap product back!!!!

From: shika kapoor <[protected]@yahoo.co.in>
To: "[protected]@starcj.com" <[protected]@starcj.com>
Sent: Tuesday, 17 May 2011 12:26 PM
Subject: Re: Aurelia pack of kurtas

You Star Cj team is really of no use!!
From day 1, you all are harrasing me.

On friday(13 may), once again Nigel promised to reply within 24 hours. And as usual, Star Cj never keep its promise. Earlier Rahul has done the same to me.

Your[protected] also, do not connect, you people also dont reply!!! The Hell!!!

I will never shop anything from you people and never recommend anybody to shop from Star Cj.

You only boast that you want customer satisfaction, actually you want customer harrasment!!!
Seriously, i hate you people.



From: shika kapoor <[protected]@yahoo.co.in>
To: "[protected]@starcj.com" <[protected]@starcj.com>
Sent: Friday, 13 May 2011 12:04 PM
Subject: Re: Aurelia pack of kurtas

Star CJ Team

Would you pls give me a reply!!
When will you take your L.S. product back.
How many times will i have to call you/ e-mail you.
You team even dont reply!
you promised to take this delivery in 10 working days. And almost 13 working days have been left and you all are sleeping.
You management is so poor that even i have never seen anywhere.
You have made me so much disappointed. i have done blunder that i ordered something from Star CJ.
I have being very nice to all but not now.
Pls stop harrasing me otherwise it will also not be good for you.

Take your product back & refund my money.

Relply me on [protected]@yahoo.co.in

From: shika kapoor <[protected]@yahoo.co.in>
To: [protected]@starcj.com
Sent: Tuesday, 26 April 2011 10:58 AM
Subject: Re: Aurelia pack of kurtas

Hi Rahul

Since Saturday, i am trying to call you. You are requested to call me back ASAP.

Relply me on [protected]@yahoo.co.in

--- On Fri, 22/4/11, shika kapoor <[protected]@yahoo.co.in> wrote:

From: shika kapoor <[protected]@yahoo.co.in>
Subject: Re: Aurelia pack of kurtas
To: [protected]@starcj.com
Date: Friday, 22 April, 2011, 1:19 PM


Hi Rahul

If these snaps are not opening, you are requested to do right click then open with and then choose program. List of programs will be there. You can choose paint or any word file then thses sanps will be easily opened.

Call me on[protected] immediately.

Thanks.

--- On Wed, 20/4/11, shika kapoor <[protected]@yahoo.co.in> wrote:

From: shika kapoor <[protected]@yahoo.co.in>
Subject: Re: Aurelia pack of kurtas
To: [protected]@starcj.com
Date: Wednesday, 20 April, 2011, 12:52 PM


Hi Rahul

As required by you, pls find attached Aurelia Pack of Kurtas photographs & see urself the quality of your product.

Star CJ is a brand and i respect that. Rahul, requesting you to take these kurtas back & refund my money.


This is the last time when i am talking to you people. From now i will speak to direct autoroties of Star CJ.

You can send me the address where i can courier these kurtas.

Thanks

Relply me on [protected]@yahoo.co.in


--- On Tue, 19/4/11, shika kapoor <[protected]@yahoo.co.in> wrote:

From: shika kapoor <[protected]@yahoo.co.in>
Subject: Re: Aurelia pack of kurtas
To: [protected]@starcj.com
Date: Tuesday, 19 April, 2011, 12:19 PM


Hi

I have called so many times to you STAR CJ team but i am not getting any reply from your side.

When you give delivery of product that takes only 2 days and now when i am saying to refund it has taken almost 10 days...How rude is that. Your Product's quality is really very cheap. It is like somebody has removed these kurta's after wearing so many times.Sorry to say, but the clothe's quality is so rough.


Earlier, my family has ordered STAR CJ Food Processor also, that was very good. That was ordered from Delhi (this onth only) and there is no complaint.But these kurta's are really not wearable.

You are requested to take your product back. Your product is kept as it is when it came to me, i didnt even touch that.

Relply me on [protected]@yahoo.co.in


Reply back ASAP. --- On Sat, 9/4/11, shika kapoor <[protected]@yahoo.co.in> wrote:

From: shika kapoor <[protected]@yahoo.co.in>
Subject: Aurelia pack of kurtas
To: [protected]@starcj.com
Date: Saturday, 9 April, 2011, 5:28 PM


Hi
My order no is [protected]. I purchased Aurelia pack of three kurtas of rs 999. To be very honest, i am not at all satisfied with your product. The product you shown on website is totally diffrent what u gave me. The quality is very much cheap. i dont wear such kind of quality.
On the website, it is looking very much attractive & shining & girlish. When it came to me, i was so happy to receive that but when i opened that, touched that i was very much disappointed. You are requested to take your delivery back and return my money.
I have called customer care also to submit my complaint.
I will definitely be in touch with Star Cj but your this product(Aurelia kurtas) is not of that quality.
Kindly take your product back & return my money Rs 999.
Waiting for your reply!!

I have posted a complaint today morning and the compalint No. is 10221.
In this regard, I submit that I have received a telephone call just now i.e.4.30 PM from StarCJ telephone No.[protected] and the same story is repeated. The lady on the other side advised me to contact Maharaja Whiteline Industries and thet they are not supposed to take any action in this respect.

Sir, I have purchased the product from StarCJ Online shopping Mall on cash payment to them, with their assurance to replace the piece if found faulty and that if they are informed within 7 days of the receipt of the product. In this case I submitted my complaint within 30 minutes of the receipt of the product. Further, even if we purchase any product from a local dealer, we get our complaint registered with them and they arrange to send thier man or manufacturers' representative so as to redress our complaint. Then why StarCJ are running away from their primary responsibility. Is it not their duty to thoroughly check all products before dispatch to the clients as theirs is a Tele Mall and a client purchases the product with blind-faith of quality and work-worthy of the product.

In view of the above facts, you are requested to take appropriate action in tha matter and direct StarCJ to replace my faulty piece without further delay and execuses.

I had purchased a Gas Oven Tandoor from Star CJ live, through their call center over the phone. I was promised 2 gifts, one was the Silicon moulds and the other was 2 Boxes of Lock in boxes. The Silicon moulds gifts were displayed along with the GOT and the Lock in box were a gift, because I was ordering in March where the promotion was on. They mentioned that they would deliver the Lock in boxes after a week or so after the delivery.
The Lock in boxes were never delivered, and after that I have made 2 complaints (for which they have sent SMF confirmation too) and both the time they mentioned the same thing that 'we have forwarded it to the Delivery guys, but we do not know why they have not delivered to you'. Even after 2 compalints and more than 15 days on the second complain (overall 2 months), it has not reached me.
It is not the gift part that is worrying me, but the casual attitude and then is it that the Delivery guys are flicking things in between. If STAR CJ cannot have a control on their Delivery mechanism, what is the guarantee, they can delivery valuable goods we might shop for.

Please take care if you are booking anything through STAR CJ.

I have purchased one Maharaje Whiteline Thunder Tower cooler from Star CJ wide their Invoice No.[protected] .The cooler has been delivered to me on 18.5.2011 but the body of the same is open from one side and thus is not work-worthy. Though I lodged the complaint with them immediately on telephone on receipt of the product followed by two reminders one on 19.5.011 and then today; and the e-mail on 21.05.2011 also, but have not received any response from them so far. You are requested to help me in getting the product replaced immediately . Thanking you and hoping for an early action in the matter.

Vijay Kumar Nanchahal

I have order a product(maharaja whiteline mixer grinder Order No -[protected]) on 18th.May.2011 at 8:54pm by the payment mode of online and the company executive told me that You have to make the payment with in 48hr.I am going to pay now 20th.May.2011 at 7:00pm but still my order is cancel and Now executive have no answers for the same problem they said that we don’t have a reason for cancel your order. Kindly help me in this case.

From,
[censored]iz Saluja

I ordered products from star CJ alive during their Holi promotion , they had promised that free Holi gift of lock n lock will be delivered between 1st to 10th April. When I did not receive the gift I rang the customer care on 4 times till now and everytime false reassurances have been provided to me on phone and in written that the gift will be delivered in 2 working days.

This is a big channel showing false promises and claims on TV, we really need to take action against people saying such lies on television. Its more than 1.5 months and i have not received the gift of Lock and Lock Containers.

i bought nokia-x2 about 2 months ago from star cj alive n two gifts, speakers and 2 containers of "lock & lock" were free with it. i was given the speakers at the time of delivery of the phone but they are not giving the "lock & lock" containers. even after complaining a lot of times they are just postponing the dlivery date n are saying "we have forwarded the complaint". but they are not taking any action.
please do the needful.
my contact- [protected]

regards,
vikram singh bhati

i had buy the phone from star cj Samsung Mante, on date 29/04/2011. they say me that phone will reach at your address after 3-5 days.
But today 9 days left but i not recived it.
they are saying to me just wait..wait.....waitn no solution.
This the worst online sale company.

I ordered products from star CJ alive during their Holi promotion (Order no. [protected]) , they had promised that free Holi gift of lock n lock will be delivered between 1st to 10th April. When I did not receive the gift I rang the customer care on 11th, 20th, 23rd, 25th, 27th, 29th April and also lodged a compliant on customer board of Star CJ alive website on 23rd, 29th and 3rd May, everytime false reassurances have been provided to me on phone and in written that the gift will be delivered in 2 working days.

This is a big channel showing false promises and claims on TV, we really need to take action against people saying such lies on television.

As the mercury started rising I thought it’s better to buy a cooler. On weekend I was just changing the channels on my television I saw ad of cooler on StarCJ. I thought it’s good since they are selling products of Bajaj which is a good brand in the consumer product section. So I ordered using their website and paid the full amount using my internet banking account. I thought that by paying the money immediately I may get the delivery quickly (What a silly thought from my side!!!). I had ordered on 19th April 2011 and was expecting the delivery within 5 to 6 days since I am living in Pune which is not that remote as far as the delivery is concerned. I called the customer care for the first time at the end of the sixth day they told me that be assured that the product will be delivered within a day or two since it has been already been shipped from their side. They were unable to tell the exact date but they stick with 5 to 10 days timeline and reassured me about that. I called them after two days again the same thing they told me that I will receive it before the timeline. Then I called them after then time line was crossed then the customer care executive told me that he will pass this to the complaint department and they will call me. I asked him by what time I should expect the call and he answered in a very polite manner that since today is Sunday and the complaint department has holiday today they will call me on Monday. Again on Monday I called them saying I have not yet received the call, again he assured me that I will be receiving the call within 24 hours. Finally on Monday evening I received a call asking me the problem( I had to explain her whole story again ) then she told me that this has been put on HIGH PRIORITY and I will be receiving a call from warehouse department(another department and another timeline) as soon as possible. Since I had no alternative but to agree with her I decided to wait for the call. As usual I did not received any call for next 24 hours, I again called the customer care and they said that I will be receiving a call in 48 hours from the last complaint and only 24 hours has been passed so I have to wait( what more can I do). Right now I am waiting a call from the warehouse department. Today’s date is 03rd May 2011 and I hoping that the cooler which I will be getting from Star CJ (this is an assumption that I will be getting cooler from them -> Positive thinking in action) will be used in 2011’s summer. Otherwise I have to wait for one year more to utilize my priced possession of BAJAJ Cooler.

I had purchased a Canon printer on 21st March 2011 and it was delivered on 25th March with all ancillaries missing like cable, cartridges, etc.
Have complained and called but not sorted yet till today.
They have not given me the free gifts as well. They are also not good at redeeming free gift vouchers.
My details are -
Product – Canon MP258 Printer
Order No –[protected]
Booking date – 21st March 2011
Recd date – 25th March 2011
Invoice no –[protected]

I will file a consumer court case at the Bandra courts if this is not sorted within 48 hours. I have been patient and have given ample time and they have not resolved

My Order no:- [protected], On Dated 15th March, Which covers Free Gift (Lock & Lock containers),
After Several follow-ups till the date no product is delivered and when call to call center no conformation from call center persons. When talk to Star CJ Alive Person ( Keshor & Nandan) some unfaithfull response or answer pass by them. This is some thing discusting and very harrising. Most important thing is that this is shown on reputed Satellites services Like TATA SKY, Dish TV... etc...
also very reputed name in channel is given to this. I request all the customers who got such kind of response from this organisation should come togather and make common complient against this.

I ordered for a whirlpool grill 20l microwave oven from Star CJ Live (a product selling TV channel). I ordered this product while I was watching an adv. of similar product.

On the adv they were showing Whirlpool 20L Grill mocrowave oven - Automatic, with the price of Rs 5999. I ordered them the Whirlpool 20L Grill mocrowave oven - Automatic, with the price of Rs 5999 with free gift Trolly,Hand blander and Chopper. While buying the oven I confirmed from Sales Agent that there is no difference in the product that is shown in TV adv. and what I am buying, except the price (Rs 5999 and volume 20L). I asked the Sales agent about the difference atleast twice, and he confirmed me for the same.

On delivery I got the mechanical oven instead of automatic oven, and even Star CJ collected the price of automatic one. I got the product on 18-Apr-2011 bill no[protected] and Order number [protected], on the same day I did the complaint at their phoneline about this mistake.

I have talked to customer care executive and register complaint. After 5-6 days I received a call from customer excecutive said that we don't have product left in the stock,so we will return your money.But before that delivery boy collect all product, and after receiving product we will send you the check of 5999/-.He said he will not return back my money by cash on the time of returning product.for that i have to wait for 10-15 days more.

I have ordered first time in STAR CJ Live.I am really disappointed with your service. I have wasted 15-20 days just for waiting. and I have to wait for 10-15 days again to received my money.

please take this seriousely otherwise Indian people will not belive in ONLINE shopping.Waiting for your response.I want same product which i have ordered or give my money by cash and get back your all product

I brought a Murphy Richards mixes & grinder from Star cj ( Online )
on 17th Nov 2010. order no : [protected].

From the very first day i am facing manufacturing problem in it &
I am unable to use it even a single time.

After making continuously complaint ( complaint no 39089 ) on
Date 11th March 2011 their person / representative came to solve
but unfortunately he was unable to make it proper and go back with
commitment..., ( coming by next day morning ).

Today is Dt : 22/4/2011. there is no one to make it clear / exchange.
so pl request you to look into the matter.

Thanks.
Naveen kansal.
[protected].

I purchased a product from the Star cj website (Order no: [protected]).

This product was described to be of a different and much superior quality on the website, while what was delivered was a poor, sub standard product and its material was completely different from what was mentione don the website. Despite following up repeatedly for a refund my complaint wasn't addressed and finally after 14 days I was told that my money will nt de refunded, despite the fact that my claims were correct. I was specifically told that even though the difference in product material has been acknowledged, my money will not be refunded.



I have sent emails, made numerous phone calls, yet me problem remains unsolved. Please address my complaint and help me take action against misrepresentation of products ans misleading advertisment to consumers.

Thanks

hi m Clyde

Recently ordered a fila mercurial shoes as they had had promised on d show that they will b giving free polo watches with it for fre
but actually der waz no such watch in d packages wen i received it i tried calling a couple of times through the inquiry no. given andd all that they say is be rest assured u will be receiving a call from another concerned department but there wasn't any if they cant give any they should not falsely advertise diz on tv its a waste of tym and money i request all buyers 2 not 2 purchase anything from diz site .. coz d service is damn poor and all excuses will b given wen der iz damages on d products .

I ordered an Onida Microwave and paid online.It 's the biggest mistake of my life to trust Star CJ Alive.Its actually not alive but dead!Once you have paid a hefty amount and you keep calling star CJ call centre,they'll put you on hold,make great fun of you on call as if they are doing great favor to you by answering you.Girls on call try all the stunts and they are actually a team of badminton players! I had ordered for an occassion.And after that's gone,I again called them after a month and these [censored]s didn't get the product delivered.If you buy from Chroma or any other mall nearby,you can walk upto them and sort out your problems.But out here,these are voices.Even after 2 months neither have I got the product nor have I got he money.If you will note this is their business idea,to hide behind beautiful girls and fleece common people.If you ever order from them,you are raped,thats all I can say

Hi,

My Name is Rohit Mehta. Recently i purchased a Whirlppol Magicook Microwave 25 L from Star Cj included a Mixer Grinder of an unknown Brand as a Gift. Somehow from the very first day the mixer grinder is not at all working even it is in under warranty period. I have call Star CJ for the same but all i have got is just a harrasment. Everytime whenever i call their customer care executives they used to say that they will do that same. And one of the exec said in a very cheap lang ” Free mein aur kya maharaja mixer grinder loge?”



I never asker star CJ to provide gift hampers but i[censored] are representing something on a National TV. You shouldnt behave like this. This is the way u r treating Customers. Since i have not received any call from their side. What do i do. Plz suggest.

Instead of getting an apology or a service call from the company i am receiving threatning call from them. saying that do whatever u want we will not do anything.

Provide a solution for this pathetic Product.

Rohit Mehta

[protected]

Date Of delivery 14/Feb/2011

I have Given the order of two products on 12th Feb'11 which includes a Jewellery, I received the first item on 16th itself but not the Jewellery & even after giving them 100's of calls, I am not getting the correct answer, neither they are telling the exact date for delivering the item. Also the worst part is they are neither ready to cancel the order and give my money back.

Whenever I call them, they simply say, "we have forwarded your request to concern depatment & you will receive the call shortly". Even after several promises to deliver the item, they have failed to deliver. Earlier, they said, your query will be solved within 5 working days, when I first lodged the compaint on 16th Feb'11. But it is now history.

Please help me to get this resolved, I don't want much but atleast, they provide me the exact date as to when my issue is resolved, as whatever I write them, they simpy reply to my messages by saying "Sorry for the incovinience, you will get contacted shortly".

Please help as I do not see any place where I should go. You are my last hope.

Regards

Varun Chadha

Dear Sir,
My self Mahesh Mhatre ....I have baught OLYMPUS FE47 Camera from Star Cj alive but free gift (Duffle bag)I got from star cj very pathatic quality and in admage condition.Please help regarding this issue....My cell No.[protected]...Mahesh Mhatre.