[Resolved] Shop CJ Network — microwave oven with grill (model # m/o g20m. bb-cg) dated - 13/10/2014 with invoice #[protected] | |||||
Hi, i purchased a microwave oven with grill, model # m/o g20m. Bb-cg from star cj on 13/10/2014 with an offer valid that time for 5 years warrenty on magnetron (Papers attached). Now recently it was not working properly (Heating) hence raised a complaint in customer care by mr. Ravi kumar. An engineer visited my house on 26/06/2018 and replaced switches and magnetron. He charged me rs.2408 (Magnetron rs. 1850 + switches rs. 175 + service charges rs. 384), when i asked him to remove charges for magnetron he said that the warrenty is not valid on this model # m/o g20m. Bb-cg, and is only valid on model # m/o g20m. Ww-cg. Since it was never required earlier i did not verified that. Please advise how to handle this as this is making me not happy, before going to consumer forum or social media, i thought of raising it to you to get this resolved. Request your assistance at the earliest as you cc number is not working mention on invoice. All the documents are attached for your referrence. You can reach me on ; Gaurav sharan [protected] Sharan. [protected]@rediffmail.com Was this information helpful? | |||||
Aug 9, 2018 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Jun 30, 2018 SHOP CJ Network Customer Care's response Dear Gaurav, In regards to your order number:[protected] We apologize for the inconvenience you faced related to the product warranty. The issue which you might have faced could be a rare scenario. We would be happy to help you. As per our verbal communication, we request you to please allow us 3-4 working days for better assistance. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team Homeshop18 Shamsuddin Malik Verified Support Jun 30, 2018 SHOP CJ Network Customer Care's response Dear Gaurav, In regards to your order number:[protected] We apologize for the inconvenience you faced related to the product warranty. The issue which you might have faced could be a rare scenario. We would be happy to help you. As per our verbal communication, we request you to please allow us 3-4 working days for better assistance. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team ShopCJ Shamsuddin Malik Verified Support Jul 03, 2018 SHOP CJ Network Customer Care's response Dear Gaurav, We apologize for the inconvenience you faced related to the product warranty. As per our verbal communication, we would like to inform you that the product you ordered is out of warranty now. So that we can not process your request further. We apologize for any inconvenience this might have caused. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team ShopCJ Shamsuddin Malik | |||||
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6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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