Shop CJ Network — Neither the product deliver nor the order has been cancelled and I got my credit card stmt charged

Sanjay Kumar

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110065
Website:	www.shopcj.com/mall/order/trackOrder.htm?orderNo=20160815101394&x=23&y=18

Dear Concern:
I book an item via order no. [protected] on 15th Aug 2016.
When the product is not deliver I enquire for the reason with your customer care they told me due to technical error the order has been cancelled and refund will done shortly. Your company executive explain that Order book thru ICICI Bank Credit card are cancelled & company will inform you once again once the chosen product is re available

Today I receive my credit card statement (after 3 weeks of the order placement) which reflects that payment has been charged by your company.
I also paste the my bank stmt copy for you kind reference.
I request you to kindly look into the same immediately and do the needful in roll backing the amount before my card payment due date else I have to make the payment to bank.

Regards,
Sanjay Kumar
Order No. [protected]
[protected]. [protected]@gmail.com
New Delhi 110065

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SHOP CJ Network customer support has been notified about the posted complaint.

Sep 16, 2016

Updated by Sanjay Kumar I am continue following with the concern SHOPCJ authorties, but still no resolution.

Request you to kindly send them reminder to do the needful in refunding my lost amount.

Regards,
Sanjay Kumar