Shop101 — amount not refunded

Address:	411027
Website:	Shop101

I had ordered a watch from shop101, they sent a cheap product and wrond product instead, after. On calling thier customer care after number of attempts and raising complaints over email and phone, whattsapp they asked to courier back the old product and assured me they will send new product. I couriered the wrong product i received but after sending back the product they have stopped responding to my calls and msg. No response at all
Order id : [protected]
Order date:[protected]