Shop4deel — Money not refunded as well as order not completed

Address:

Sangli, Maharashtra, 416309

Hello sir/madam
I am sushilkumar dhondiram mali from kundal.i was ordered product through online shopping from shop4deel and payment made through payumoney.but my order is not complited.order was cancled.my money is not refunded.please help me and refund my money.date of order-6-sept-2016
product-vivo v3 max mobile
price-7999/- my email id is [protected]@gmail.com