Shopcj.com — Product return and refund

Address:Meerut, Uttar Pradesh, 250002
Website:product quality

I had made an order on 7th september, my order no is [protected]. Received product quality totally diffrent from product shown on tv, i have file complaint no of times on your toll free no [protected] your executive dont provide any response on my complaint. I hsve received blank call from your side its mean your team totally wastage my time. Please take your oroduct back snd refund my money.
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my order no is [protected]. Received product quality totally different from product shown on site i send complain on your number.Please take your product back and refund my money.
SHOP CJ Network Customer Care's response, May 18, 2017
Verified Support
Hi Alpha,

We tried contacting you multiple times on your registered mobile number : *****4401, however we were unable to get in touch with you. Request you to share your alternate contact number or your convenient time to discuss further on your request.

Regards,
ShopCJ India
Hlo mam my order no. Is [protected] in TV u showing that there is a free gift of sunglasses but it not in order plZ take your product back and refund my money
SHOP CJ Network Customer Care's response, May 28, 2017
Verified Support
Hi Kamal,

As discussed on call, we have forwarded the details to the concern department and soon will dispatch the missing free gift. Please bear with us.
Thanks!

Regards,
Azim Shaikh
We ordered serving set my order no is [protected] the quality is very bad which is totally different from what is been shown please refund our money take your product back . Please plus they dont allow to check the product when its delivered such a bad service plus I have heard that they dont give our refund easily I have already complained in consumer court I need my refund back at any cost
SHOP CJ Network Customer Care's response, Jun 4, 2017
Verified Support
Hi Rutvishah,

As discussed on call, We have taken exchange request and shared the details with concerned department, soon product will get exchange and delivered to your place.
Thanks!

Regards,
ShopCJ India
SHOP CJ Network Customer Care's response, Jun 7, 2017
Verified Support
Hi Rutvishah,

As we checked with Xpressbees courier team order no: 20170525038132 has been exchange and delivered to you on 6-June-2017. In case you need further assistance, please do call or email us. We’ll do our best to help you. You can reach us at 1860-500-7008

Regards,
ShopCJ India
Hello sir maine ak reach allure ka mobile lia lekin uska feauture acha nhi hai aur return kyu nhi le raha hai please return my order
SHOP CJ Network Customer Care's response, Jun 14, 2017
Verified Support
Dear Kavita,

Request you to provide us the Order ID or mobile number registered with us, so that we can assist you at the earliest.
Thanks!

Regards,
ShopCJ India
Kavita poddar's reply, Jun 15, 2017
Sir return kar dijea na 20170530037557 ye hai order id please return my order
my order no is[protected] . Received product quality totally different from product shown on site i send complain on your number.Please take your product back and refund my money.
(it's not polo t shirts & denim jeans)
my order no is [protected]. Received product quality totally different from product shown on site i send complain on your number.Please take your product back and refund my money.
SHOP CJ Network Customer Care's response, Jul 21, 2017
Verified Support
Dear Customer,

We sincerely apologize for the inconvenience caused to you.

As discussed on call, we have delivered you the same product which was broadcasted. Hence as per policy no exchange or return is possible for the product.

In case you need further assistance, please do call or email us. We’ll do our best to help you.You can reach us at 1860-500-7008

 Warm Regards,
Shop CJ Network India Pvt. Ltd.
Oder no. [protected]
Received product quality totally different so please tack your product back and refund my money...
SHOP CJ Network Customer Care's response, Aug 18, 2017
Verified Support
Dear Customer,

We sincerely apologize for the inconvenience caused to you.

For any inconvenience with the product should be informed within 7 days of delivery hence as per policy no exchange or return is possible from Shop CJ.

In case you need further assistance, please do call or email us. We’ll do our best to help you.
You can reach us at 1860-500-7008

Warm Regards,
Customer Service
Shop CJ Network India Pvt. Ltd.
Order no.[protected] received but product quality totally different from product show on TV so I want return back and refund my money.
Hi Rahul
My order no [protected] Receive but product quality totally different sizes I have already returned product 29/08/2017
I have given your customers car executive account number and IFSC code given
But your side not any person good response
Product Id 215483
AwB no [protected]
Give my return money as well as soon
SHOP CJ Network Customer Care's response, Sep 23, 2017
Verified Support
Dear Customer,

We sincerely apologize for the inconvenience caused to you.

We have forwarded the details to payment department and the amount will credit to your a/c in 3-5 working days. If in case amount does not reflect in your account after 5 working days do get back to us with the snap shot of your bank statement. So that we can assist you further.

In case you need further assistance, please do call or email us. We’ll do our best to help you.
You can reach us at 1860-500-7008

Warm Regards,
Customer Service
Shop CJ Network Pvt. Ltd.
We attach bill copy for your reference this is to bring to your kind attention that we have recently purchased a shopcj. we are sorry to inform you that we are totally disappointed with the quality of the same. we are not satisfied with the same.
we are returning the product and would request you to do the refund of our amount at the earliest. Hope you understand and would take a prompt action in this regard. We are not interested in any kind of replacement, as of now.

SHOP CJ Network Customer Care's response, Oct 5, 2017
Verified Support
Hi Sudha. We apologize for the error. Your query has been forwarded to the customer support team, allow us sometime
SHOP CJ Network Customer Care's response, Oct 17, 2017
Verified Support
Hi Sudha, drop a mail on response@shopcj.com with the following bank details for refund against order no - 20170920037463:

A/C Holder Name :
Bank Name :
A/C no :
IFSC code :
SHOP CJ Network Customer Care's response, Oct 31, 2017
Verified Support
Dear Customer,

We have processed refund against order no :20170920037463 on 27 Oct 2017 Via NEFT. Kindly check the details with your bank. If you have not received the same, request you to kindly share with us the snapshot of bank statement so that we can check and get back to you.

Warm Regards,
Customer Service
Shop CJ Network Pvt. Ltd.
Mera order no [protected] & AWB number[protected]
Mob no [protected]
9 September ko hi complain kiya tha return or refund ka but customer ki Service bahut hi kharab hai .5 bedsheets shopping kiya but product was not good . Bedsheets transparent aur big& short pillow cover hai . Product was not good. 2 months se complain kar rahe hai but koi fayda nhi hua.iss product ka maine video bhi banaya hai .jisse me sab website me post karne chahti hu . Kyon ki mera jaise koi bewakauffi Na kare isse shopping karne.
SHOP CJ Network Customer Care's response, Nov 8, 2017
Verified Support
Hi chandni

We are trying to call you on the number given by you but we are not able to get in touch with you to resolve your issue. Please provide us your contact details so that we can help you with the resolution. Thanks 

Warm Regards,
Customer Service Officer
Shop CJ Network India Pvt. Ltd.
SHOP CJ Network Customer Care's response, Nov 12, 2017
Verified Support
Dear Chandni, we have arranged urgent pickup and soon the product will be picked up from your place. Kindly allow us sometime.
Chandni Sah's reply, Nov 15, 2017
Mera order no 20170913033155 & AWB number 3874220477962
Mob no 8271498269
Sir 5 bedsheet product pickup ho gaya hai . please kindly refund my money.
I ordered an Electrolux microwave in shop Cj after watching the ad on TV, in the ad they were showing that the microwave can grill and cook. The anchors were making pizza and other food items. I called them and placed the order for the product order no.[protected] on 10/10/17. When I received the item on 19/10/17, my sister told me the on 20/10/17 that the microwave cannot grill or make pizza because its solo microwave oven and not convention grill oven. The recipes book I received shows all kinds of food items that can be cooked in a grill microwave. The gifts I received were the same as shown in the ad. I called shop Cj on 23/10/17 and told them that I have received the wrong product. I asked them either to replace or return the product. But they simply refused and said that it cannot be replaced or returned as per their policy. I told them that I can pay the extra amount but please atleast give me the right product I want. They logged complaint and said that I'll receive call from complaints team in 2 working days. I did not receive any call that gave me any resolution. I received a call on 30/10/17 but at that time I was driving so I asked them to call after sometime. I did not receive any call after that. I called them on 8/11/17 and asked about the status of my complaint and the person simply said that the product cannot be replaced or returned at any cost.

The recipe book one receives with an appliance is the one that gives the food items that can be prepared in that particular appliance and not of any other appliance. Are they trying to make people fool by showing on TV that microwave could make pizza but actually it cannot. The recipe book shows all kinds of pizza, cake and dishes that one will think could be prepared in that microwave. And most importantly, a consumer has a right to return or replace the product and get the money back if he receives a wrong product or if its not the one that he was looking for.its been a week since I'm struggling to either get my money back or get the right microwave. I tried several times and they kept saying that they have logged complaint. But they did not resolve it and today just refused to do anything in this case.their representatives even hung up a the call several times when I called them a few says ago. Please help me, I'm very frustrated with their attitude.
SHOP CJ Network Customer Care's response, Nov 15, 2017
Verified Support
Hi Surabhi,

We apologize for the inconvenience caused. Request you to provide us the correct Order ID as wll as contact no so that we can resolve your issue.

Warm Regards,
Customer Service Officer
Shop CJ Network India Pvt. Ltd.
My order number is [protected]
I got a beauty massager with the biotique beauty box but that is not working at all
Plz resolve my issue as soon as possible
SHOP CJ Network Customer Care's response, Nov 20, 2017
Verified Support
Hi Nidhi, Sorry for the inconvenience. We will look into your issue and get back to you at the earliest. Thanks!
evegI have heard that they dont give our refund easily I have already complained in consumer court I need my refund back at any cost.
Sir mere product ka return to ho gaya but Abhi tak money refund nhi hua.isliye Maine consumer complaints kar diya hai.I hope meri problem solve ho jaye.
N
My mobile no - [protected]
My order number is [protected] i ordered 12 pcs stainless steel serving set (rs-1300) i received the product but it differ from showing on tv
so i asked to refund my money, i return the product on 4/9/17 but the amount not credited in my account still now, so many times i raise the complaint and calling your customer care team but they are not responding ...They are wasting my time and telling lies to me that "the amount will be credited in your account tomorrow " when iam calling they telling the same dialogue, otherwise they disconnect the call ...Finally amount 1300 lost to me, pls return the product or refund the money this problem continue on more than 5 months please tell me ??you give a refund money or not???otherwise retun the product ????
Two times i registered complain.ever time u y it 'll be solved within 48hr. N.a. it has been more then 15days no action yet.
Very very poor quality service. U r pointing to contact the brand and brand isnpointing u.
Can't understand on what basis u do business.
When fault is from ur side u must bear the courier expenses not the customer.
Custer delt with u n purchased the product but wen customer complains u interfere brand and customer. It shd be u. As I purchesed the product from u. U must contact the brand n solve the issue...
Plz refund my money

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