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ShopClues.com Complaints & Reviews

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Updated: Sep 4, 2026
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ShopClues.com reviews & complaints page 14

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K
Keedi
Jun 28, 2021
Resolved
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Resolved

I've received a duplicate order with ID[protected] for that I've paid to the delivery partner amount of Rs. 761. He has delivered a wrong item for that had returned. I didn't
got refund. The delivery partner picked up the order next day. Till date i haven't received my refund of the product. I need resolution as soon as possible.

After complaining issue, they are saying that they have refunded for the order. How can refund be issued on 14th if I've ordered it on 15th June with order id[protected]? I've earlier told the issue that the fake product was recieved with order ID[protected] for that I've paid to the delivery partner amount of Rs. 761. He has delivered a wrong item for that I need to return an item and need refund. For this, I've complained earlier too. The customer executive called me next day and promised me to refund in turn of refund of the product. He have clubbed my recent order[protected] with order order id[protected]. He need to refund for id[protected] but he merged it with earlier order id[protected] which was already refunded. The main issue is with id[protected] for which I didn't got the refund of 761. The delivery partner picked up the order next day. I need resolution as soon as possible.
Aug 26, 2021
Complaint marked as Resolved 
ShopClues.com customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2021
ShopClues.com Customer Care's response
Dear Customer,

Greetings from ShopClues.com

We apologize for the inconvenience which has been caused to you against the Order ID[protected] for HATHOT HW22 Smart Watch Full Screen/ Bluetooth Feature/Fitness Tracker/Waterproof/Call Feature/Music/Heart Rate Sensor.

We have forwarded your issue to our concern team to investigate the matter. Our team will get in touch with you in next 48 hours.

We appreciate your patience and will ensure that we will provide you with the best possible resolution at the earliest.

Best Regards,
Customer Support Team
ShopClues.com
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    Rishabh4956
    Jun 28, 2021
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    Address: PATEL PAN BIDI SHOP OPP POLICE STATION BEET NO 2 GAZDHAR BANDH ROAD SANTACRUZ WEST

    First of all i am return the products because it has been damaged and not cooling. I am remove it plastic the name show (llyond ) it has been remove with plastic wrap.

    And it box were totally damaged how can it take it back I want new iteam or refund.

    Same products I can't can't can't take it only gave me new products with beautiful box NO damaged anything or gave my (REFUND) I am buy new products

    I think you are understand why I am refund products. So plz provide my refund back

    Your sincerely,
    AMIT PATEL.
    ShopClues.com customer support has been notified about the posted complaint.
    My order id[protected]
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      abhijit jaiswal
      Jun 27, 2021
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      Yesterday I have recieved a call frm ShopClues saying that I have win a car worth 14, 50000 and ther are asking to pay processing fee worth 8000 for documents and other legel charges.i wnt to ask u Smtg that how can my data got lecked.i m going to consumer court against ur company
      ShopClues.com customer support has been notified about the posted complaint.
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        S
        Samiti Gupta
        Jun 27, 2021
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        Address: India
        Website: Shopclues.com

        I ordered an item from shopclues and during payment I paid from upi. My payment was successful in upi application but when i went to the shopclues app the order was converted for cash on delivery. They are not even showing that my money will be refunded. It shows that only Rs1 has been refunded to cluebucks. MY MONEY HAS GONE.I DON'T KNOW WHAT TO DO. I ALSO RAISED A TICKET BUT IT SHOWS ONLY RS 1 BEEN REFUNDED.😡😡😡
        ShopClues.com customer support has been notified about the posted complaint.
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          R
          Rishabh4956
          Jun 27, 2021
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          Resolved

          Address: PATEL PAN BIDI SHOP OPP POLICE STATION BEET NO 2 GAZDHAR BANDH ROAD SANTACRUZ WEST
          Website: Www.shopcluse.com

          It's over 2 month my refund amount not gave me. He will take the products but refund not gave me.

          I am report hear to do my refund very quickly. Or else i will complaints cyber. I want my refund with in 1 week. I am refund the products because it as been damage. Order id[protected]
          email:[protected]@gmail.Com
          Aug 12, 2021
          Complaint marked as Resolved 
          ShopClues.com customer support has been notified about the posted complaint.
          Verified Support
          Jun 27, 2021
          ShopClues.com Customer Care's response
          Dear Customer,

          Greetings from ShopClues.com

          We apologize for the inconvenience which has been caused to you against the Order ID[protected] for Lloyd 1 Ton Portable AC (Copper, Caster Wheels, Easy Installation, Auto Re-Start, LP12B01TP, White, 2020 Model).

          Please note that we are working on your request and one of our representative will connect with you shortly.

          We appreciate your patience and will ensure that we will provide you with the best possible resolution at the earliest.

          To track the ticket status, click at http://sclu.es/R1vjR

          Best Regards,
          Customer Support Team
          ShopClues.com
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            H
            himanshu singh rana
            Jun 25, 2021
            Resolved
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            Resolved

            Address: Plot No.112, Sec-44, Gurgaon Gurgaon HR 122003 IN

            We were suspended from this selling on this website and they demanded 20, 000 to reinstate us, which we paid.
            they reinstated us 15 days later and for the last 1 month, have not released our dues .we are totally helpless as all payments are stuck and we are not in a position to restart production till previous debtors are cleared.
            opened a ticket on their website and it has largely been unanswered.the customer care department also just asks us to wait 48 hours each and every time we call.
            please help
            Aug 6, 2021
            Complaint marked as Resolved 
            ShopClues.com customer support has been notified about the posted complaint.
            Verified Support
            Jun 27, 2021
            ShopClues.com Customer Care's response
            Dear Merchat,

            Greetings from ShopClues.com

            We apologize for the inconvenience which has been caused to you.

            Please note that we are working on your request and one of our representative will connect you within next 48 hours.

            We appreciate your patience and will ensure that we will provide you with the best possible resolution at the earliest.

            Best Regards,
            Customer Support Team
            ShopClues.com
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              S
              sudeep dsouza1271
              from Mumbai, Maharashtra
              Jun 25, 2021
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              Compliant id: 2890886- why there is no response till date .
              ShopClues.com customer support has been notified about the posted complaint.
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                S
                Shubham258075
                Jun 24, 2021
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                Address: KANKARBAGH

                Every electronic gadgets which I ordered fro Jaw dropping deal were defective and when I make return or aries a ticket for it noting action taken against it from any one. I am a student and I am saving money to buy from you but every electronic gadgets which I bought are damaged
                product I'd are as follows
                1.[protected]
                2.[protected]
                3.[protected]
                4.[protected]
                5.[protected]
                plz help me
                Still I am trusting ShopClues then other bcz this aap provides best deal plz refund my money in my Shop Clues Bucks and make return of all these item
                Thank you
                Your's faithfully costumer
                Shubham sagar
                ShopClues.com customer support has been notified about the posted complaint.
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                  A
                  Ajith9q76
                  Jun 24, 2021
                  Resolved
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                  Resolved

                  Address: 188/3 bajanal kovil(st) keevalur thandlam sriperumbudur kanchipuram

                  Onlineshopping call to mee he say sir you win 1280000 price win in lucky lory he say 1 percentage for tax you must pay in [protected] account no 12800 tax and after he say you 25000 pay bank money transfer total i lost 37700 rupees PLEASE refund the money sir
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  ShopClues.com customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 27, 2021
                  ShopClues.com Customer Care's response
                  Dear Customer,

                  Greetings from ShopClues.com

                  We apologize for any inconvenience this may have caused to you.

                  We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

                  We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

                  To know more about fraud details Click here - http://sclu.es/CNh5J

                  To track the ticket status click at http://sclu.es/QcJeb

                  Best Regards,
                  Customer Support Team
                  ShopClues.com
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                    T
                    TOMAS MONDAL
                    from Kolkata, West Bengal
                    Jun 23, 2021
                    Resolved
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                    Resolved

                    I have made two purchase from shopclues.com
                    Order id[protected] &[protected].
                    On the day of scheduled delivery date suddenly I received two sms as well as two WhatsApp notifications saying that the products are successfully delivered to me. But reality is that no delivery person arrived at my house or called me. I have made a complain for the same to shopclues but no response. I think I am cheated..
                    Jun 23, 2021
                    Complaint marked as Resolved 
                    I received the product
                    ShopClues.com customer support has been notified about the posted complaint.
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                      A
                      ASU_13
                      Jun 22, 2021
                      Resolved
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                      Resolved

                      I ordered a hw22 named smartwatch, which was at a price of 1330 on ShopClues, cheaper than other websites so I decided to buy from there...
                      But they only sent empty box ...
                      I initiated a return request with the app and provided supporting images but they didn't consider it...

                      I called the customer care phone number but no human talks in that...

                      I waited as they told me that they will resolve the issue latest by 21st June...

                      But again no reply...
                      At last they said they can't do anything, All the money is paid by me in advance (UPI) and they didn't provide any refund...

                      Details:
                      Order ID :[protected]
                      Return ID: 8905244
                      Sep 4, 2021
                      Complaint marked as Resolved 
                      ShopClues.com customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 23, 2021
                      ShopClues.com Customer Care's response
                      Dear Ayush,

                      Greetings from ShopClues.com

                      This is with reference to your Order ID[protected] for HATHOT HW22 Smart Watch Full Screen/ Bluetooth Feature/Fitness Tracker/Waterproof/Call Feature/Music/Heart Rate Sensor.

                      We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
                      Therefore, we would not be able to process your return request.

                      We appreciate your understanding in this matter. For detailed return policy, please visit http://www.shopclues.com/return-policy.html

                      Best Regards,
                      Customer Support Team
                      ShopClues.com
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                        A
                        Avsarma15
                        Jun 21, 2021
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                        Address: A.viswanatha sarma, Amalapuram 9490431726

                        Sir, shopclues order no.[protected], AWB[protected] not delivered to me, but received message as though delivered to me yesterday itself, this courier COD payment, I don't know what happened to this item
                        ShopClues.com customer support has been notified about the posted complaint.
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                          D
                          dsekaran
                          Jun 20, 2021
                          Resolved
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                          Resolved

                          Address: Spencerplaza

                          Shopclues asking lottery for car so I will pay money but do not reply can u check sir
                          Aug 31, 2021
                          Complaint marked as Resolved 
                          ShopClues.com customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 23, 2021
                          ShopClues.com Customer Care's response
                          Dear Customer,

                          Greetings from ShopClues.com

                          We apologize for any inconvenience this may have caused to you.

                          We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

                          We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

                          To know more about fraud details Click here - http://sclu.es/CNh5J

                          Best Regards,
                          Customer Support Team
                          ShopClues.com
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                            R
                            Rajpal Hatwal
                            Jun 19, 2021
                            Resolved
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                            Resolved

                            Address: kolkata
                            Website: shopclues.com

                            Dear Sir /Madam

                            Please Help in My Refund Rs.58k

                            shopclues Kolkata office address
                            Nalini Ranjan Ave, Mani Aangan, Block E, New Alipore, Kolkata, West Bengal 700053

                            And

                            shopclues mumbai office address
                            G BLOCK, PLOT, C 59, Bandra Kurla Complex Rd, Mumbai

                            I have receive a call shop clues lucky draw. he said you are in K10 car or price of Rs 4.60 lac. choose your price if you want a car or cash. i have choose a case. he said to transfer a money in his own account. i have transfer appx. 58 k amount. so what can i do for refund my money

                            Muzya Aapke idrse fasaya gaya hai Unka Nam Hai 1) Dayashankar Misra / Alok Kumar Singh / Mukshya Ram Sethi ne muzse 999+4600+9200+16100+13800 = Rs.44699/- Liya hai SBI Bank Acount No. [protected] or 2)
                            Amit Kumar Singh / Mr. Sunil Kumar ne 4999+8400= Rs.13399/- Liya hai Fino Payment Bank Account No. [protected]. Mera Paisa kaisa Retun haga

                            Regards

                            Rajpal
                            [protected]
                            Aug 24, 2021
                            Complaint marked as Resolved 
                            ShopClues.com customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 23, 2021
                            ShopClues.com Customer Care's response
                            Dear Customer,

                            Greetings from ShopClues.com

                            We apologize for any inconvenience this may have caused to you.

                            We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

                            We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

                            To know more about fraud details Click here - http://sclu.es/CNh5J

                            Best Regards,
                            Customer Support Team
                            ShopClues.com
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                              R
                              Rajpal Hatwal
                              Jun 19, 2021
                              Resolved
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                              Resolved

                              Address: Kolkata

                              Dear Sir /Madam

                              shopclues Kolkata office address
                              Nalini Ranjan Ave, Mani Aangan, Block E, New Alipore, Kolkata, West Bengal 700053

                              And

                              shopclues mumbai office address
                              G BLOCK, PLOT, C 59, Bandra Kurla Complex Rd, Mumbai

                              I have receive a call shop clues lucky draw. he said you are in K10 car or price of Rs 4.60 lac. choose your price if you want a car or cash. i have choose a case. he said to transfer a money in his own account. i have transfer appx. 58 k amount. so what can i do for refund my money

                              Muzya Aapke idrse fasaya gaya hai Unka Nam Hai 1) Dayashankar Misra / Alok Kumar Singh / Mukshya Ram Sethi ne muzse 999+4600+9200+16100+13800 = Rs.44699/- Liya hai SBI Bank Acount No. [protected] or 2)
                              Amit Kumar Singh / Mr. Sunil Kumar ne 4999+8400= Rs.13399/- Liya hai Fino Payment Bank Account No. [protected]. Mera Paisa kaisa Retun haga

                              Regards

                              Rajpal
                              [protected]
                              Sep 8, 2021
                              Complaint marked as Resolved 
                              ShopClues.com customer support has been notified about the posted complaint.
                              Jun 19, 2021
                              Updated by Rajpal Hatwal
                              Dear Sir /Madam

                              shopclues Kolkata office address
                              Nalini Ranjan Ave, Mani Aangan, Block E, New Alipore, Kolkata, West Bengal 700053

                              And

                              shopclues mumbai office address
                              G BLOCK, PLOT, C 59, Bandra Kurla Complex Rd, Mumbai

                              I have receive a call shop clues lucky draw. he said you are in K10 car or price of Rs 4.60 lac. choose your price if you want a car or cash. i have choose a case. he said to transfer a money in his own account. i have transfer appx. 58 k amount. so what can i do for refund my money

                              Muzya Aapke idrse fasaya gaya hai Unka Nam Hai 1) Dayashankar Misra / Alok Kumar Singh / Mukshya Ram Sethi ne muzse 999+4600+9200+16100+13800 = Rs.44699/- Liya hai SBI Bank Acount No. [protected] or 2)
                              Amit Kumar Singh / Mr. Sunil Kumar ne 4999+8400= Rs.13399/- Liya hai Fino Payment Bank Account No. [protected]. Mera Paisa kaisa Retun haga

                              Regards

                              Rajpal
                              [protected]
                              Verified Support
                              Jul 23, 2021
                              ShopClues.com Customer Care's response
                              Dear Customer,

                              Greetings from ShopClues.com

                              We apologize for any inconvenience this may have caused to you.

                              We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

                              We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

                              To know more about fraud details Click here - http://sclu.es/CNh5J

                              Best Regards,
                              Customer Support Team
                              ShopClues.com
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                                S
                                Senthamizh Arase
                                Jun 18, 2021
                                Resolved
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                                Resolved

                                Hello Madam/Sir,

                                Hi team recently recieved some online lucky draw contest announcement regarding12.8 lakh worth cash prize. Today I got some messages and calls from a man named Vignesh stated he was calling from shop clues and informed that I have rewarded with a MAHENDRA XUV 500 as a part of its 11 th anniversary. Can you please tell me whether this is true or a fake one ASAP!

                                Because looks like in additional note asked to pay advance tax amount from our end. Kindly check and confirm.
                                This will help me lot to further move if it's fraud.
                                I have also attached the screenshots of following messages . Please do check it out.
                                Kindly acknowledge the same.

                                Thankyou.
                                Aug 23, 2021
                                Complaint marked as Resolved 
                                ShopClues.com customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 23, 2021
                                ShopClues.com Customer Care's response
                                Dear Customer,

                                Greetings from ShopClues.com

                                We apologize for any inconvenience this may have caused to you.

                                We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

                                We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

                                To know more about fraud details Click here - http://sclu.es/CNh5J

                                Best Regards,
                                Customer Support Team
                                ShopClues.com
                                Today I received a letter from ShopClues.i win a swift dzire car.but I read about it online and found this is fraud.oh my god how was devil this world.pls safe #aam admi, #middle class family, nd request to our government pls stop this.
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                                  V
                                  Vedansh Gautam
                                  Jun 17, 2021
                                  Resolved
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                                  Resolved

                                  Address: Autar Nagar Makronia near Paradise Hotel sagar mp
                                  Website: Shopclue

                                  My order Id is[protected] and I ordered this smartphone on 14 June and today on 17 June delivery status is showing that it would be delivered today but now they are saying that my address is wrong I have genuinely signed to ShopClues and my address is also registered with order as well as with profile my item is not delivered I want my product as soon as possible
                                  Aug 25, 2021
                                  Complaint marked as Resolved 
                                  ShopClues.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 23, 2021
                                  ShopClues.com Customer Care's response
                                  Dear Vedansh,

                                  Greetings from ShopClues.com

                                  This is with reference to your Order ID[protected] for I KALL K8Plus 5.5 Inch Display 2 GB RAM 16 GB ROM Smartphone.

                                  We would like to express our deepest regrets for our failure in delivering your ordered product. Our courier partner Delhivery has confirmed that they had tried delivering your order, however, it was unsuccessful.

                                  We request you to make a fresh purchase by visiting http://www.shopclues.com as we are unable to re-ship the order .

                                  For further assistance, please visit http://www.shopclues.com/help.html

                                  Best Regards,
                                  Customer Support Team
                                  ShopClues.com
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                                    P
                                    Pinky23ponky
                                    Jun 17, 2021
                                    Resolved
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                                    Resolved

                                    I'm so appointed that ShopClues disclose my information, if not then how could random people called me and told me the right information of my order. They told that there's lucky draw offer and asked me to pay intial amount of rs 14000.
                                    Sep 4, 2021
                                    Complaint marked as Resolved 
                                    ShopClues.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 23, 2021
                                    ShopClues.com Customer Care's response
                                    Dear Customer,

                                    Greetings from ShopClues.com

                                    We apologize for any inconvenience this may have caused to you.

                                    We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

                                    We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

                                    To know more about fraud details Click here - http://sclu.es/CNh5J

                                    Best Regards,
                                    Customer Support Team
                                    ShopClues.com
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                                      Rsaiprasanth
                                      Jun 16, 2021
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                                      Address: Saraswati kandriga

                                      Sir i buyed a mobile on shopclues idont like it because its not good so i return the item but i cant get refund my order id ::[protected]
                                      ShopClues.com customer support has been notified about the posted complaint.
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                                        Rsaiprasanth
                                        Jun 16, 2021
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                                        Address: Saraswati kandriga

                                        Sir i buy an item on shopclues app and i dont like it because a quality issue so i return the item but icant recive any refund it almost a month please solve my problem
                                        ShopClues.com customer support has been notified about the posted complaint.
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