ShopClues.com Complaints & Reviews

This is regarding order#[protected]fitfly home gym set) that i ordered on 20th jun 2016. i got a call on 30th jun from the customer care saying that the order will be slight delayed by 2-3 days and i will get it by 4th jul 2016. then i didn't hear anything from them till 6th jul 2016. i called them on 6th jul and after couple of calls, they asked me to wait for couple of days and assured me that i will get the order by then. today (7th jul 2016) they called me and informed that the order has been returned and refund has been initiated. when i asked them the reason, they didn't specify any reason.

Now tell me one thing : i prepaid rs.7877/- through my credit card and spent another rs. 400/- to convert that amount to 6 emis and then at the top of that, paying 2% interest for every month's emi. who will bear that cost? because of shop clues's fraud, i will have to pay 2% emi and processing fees to my credit card company for a product which i never received!

Please help me here.

Dear sir,

I purchased mobile in shopclues on 1st july and it does not work. every time it restarts. i initiated return replacement on 3rd july as per shopclues policy.
No action is getting taken. shopclues is fake and cheating company.
My order number is 94124373. return number is 2939230.
Kindly help. looking at so many same or similar complaints across all platforms. shopclues should be banned from selling anything.
Kindly take action

I ordered a battery for my mobile from the above mentioned site product name : samsung original battery for galaxy note 1 gt - n 7000 2500 mah + 6 months warranty, merchant ref : g0000372.

When i went to the samsung service center raipur [ chauhan samsang services] as the was a auto on off problem in my device they informed me that my battery is not genuine

O i request the authorities to take the required action for the above mention problem

I was ordered 10 leggings but the size of those leggings is small,
so i want to change those leggings and want to buy leggings of XL size .
this product was delivered on 6th july, 16.
there is some confusion in selecting the size of leggings.
the size which is ordered by me is small to size that i wear generally.
therefore now i want to change these leggings and want to get XL size

Actual order was jovial mart cotton lycra dark blue jeans code 79624510, size men lower 34, order date[protected], total price rs. 339;
Ub total rs. 229, shipping cost is rs. 40
Carrier name: profsnl-okl tracking no ; del11308055.
Pament mode is net banking.
But delivered scraping wash on[protected]
Not acceptable.
Order no is 93809333.

Shop clues is a fraud company. I order a product on 28 June and from then i don't received a single call from shop clues and on 5 July i received a msg from them that your order has been cancelled. When i called the customer care then the executive is saying that they can't do anything and repeating the same lines again and again as if they a script written by their side and just reading that script. Dnt trust on shopclues.

I Ordered Chinese Checkers through Shop Clues. The Product received with damage and the product to be send back.. during delivery i paid Rs 359.. i returned the product because its damaged..Still now i didnt receive back the amount of 359 from shop clues.. i mailed but no response.. the mail copy said the amount already send back to u.. but past 1 week they replied the same mail..

Kindly give me a conclude whether i receive the amount or not.. i believe ConsumerComplaints...

The product i ordered is totally different from the product i get, :
first issue: color and shades of jeans are different
2ndly: very bad quality
3rdly: too small and not good fitted
when i claim for returning the product, merchant rejected the request of cancellation, the product is of so horrible quality like same of those footpath products, cheap looking but the product i ordered is very much different this is the link showing the product
http://www.shopclues.com/mens-jeans-combo-offer-11.html#Features
but what they have send just cheapest.

Hello sir
product code 93270575
return id 2914266
mane bhi shopcluse.com se online shopping ki hai...or unhone wrong description per courier bhej diya hai...or may unse baat kar rahi ho to wo bol rahe hai hamhari pickup service nahi hai aapki city may. matlab bhejne ke liye to service hai per return karne ke liye nahi hai...address hai clues network p limited plot number 653a palam vihar road bijwasan new delhi-110061 & contact no. [protected] jo busy busy aata rehta hai...or aapki web-site per mane dekha per couier boy se courier received nahi kar rahe hai is address per...sir ab aap hi kuch karo. hamhare rupee refund karwo...

I have ordered for 2 packets of (100 each) garbage bag with handle 16x20 100 nos (qty:2) and was charged 198/- (2x99) plus cod of 15/-.
But in the wrapper, the printed mrp is only 72/per 100 nos. whereas i paid 99/- each packet, charging an excess of 22/- per packet of 100 nos. this is against the consumer law in india. please take immediate action and refund the excess charged. the details of the order is given below;

Garbage bag with handle 16x20 100 nos
Code: 92098263
2 rs.280 rs.181 rs.198.
Order date: 28 jun 2016, 10:42 pm.
Delivered on.2nd july 2016.

Dear Sir,
I have purchase a Lenovo A6000 Phone from shopclues.com on March 2016.
My order No is 86309836, Shopclues issue me a Invoice on the time of delivery.
but now the phone is dead.
I am going to service center of Lenovo, and they have not accept the Invoice which is issued on the time of delivery by shopclues.
I have call the shopclues customer support center but they are said they unable to provide me the Invoice.
Please help me as I gat Invoice from shopclues and able the Warrenty facility.
Thanking You
Mob: [protected]

Dear Sir/Madam
I have ordered a Mobile phone from shopclues on 9th June 16.At the time of delivery they have provided me a defective product through courier when i asked for return they said me that they have a process for it after calling them lots of time they arranged returns for me .Their courier mans does not visit at my address a single time & they closes the request by saying that buyer is not available.After it i told them that i will log a complaint in consumer forum they send their courier service & take the defective product back now from 26th June it is 4th July they have not make refund of my money.Please do something & stop this type of online shopping sites making fool of the peoples.

On 12the June I ordered Multipurpose foldable wooden Laptop cum study table
Order No. 93101646. Amt 798 was debited from my account for the same. On the 17th June it was communicated that my Order has been cancelled because the product could not be traced during transit. Till today that is[protected], the said amount i.e 798 is not credited to may account from whict it was debited.
Thus I demand that the company resolve the issue at the earliest.

I also added image as evidence.

I'm not receive my order, my order number is 94256386 and my tracking number is [protected], it's very urgent.i was ordered on 29.06.2016please send my order.

I had ordered for original bl-4d bl4d battery for nokia mobiles n97, e5 & e7. order number is 93073807 dated 12.06.2016. but still i have not received the item and complained regarding this many times and asked to cancel the order and refund the amount. but thier response is same all the times as follows :

Dear bheemappa, greetings from shopclues.com this is with reference to your order id[protected]original bl-4d bl4d battery for nokia mobiles n97 e5 and e7 etc.). we do understand the inconvenience you have faced, however, we have forwarded your concern to the respective team. we are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. we will contact you by email or phone with a proper resolution shortly. for further assistance, kindly refer to www.shopclues.com/help best regards, rachna sharma customer support team shopclues.com
28 jun 2016, 17:37

It's simply waste of time they will not take immediate action

Ear sir, this is reference to the above order not delivered but we had recieved mail ans sms that above mention order are delivered. pl note my address-
Manoj kumar singh
A-204ff, hira apartment, prop no-886e, ward no-06, mehrauli, new delhi-110030
My phone no-[protected].
All the times corier company delivery boy calls me for delivery. but this time never called about my packet and not delivered on my address. please rectfiy you massage and deliver on my mention address.
This is for your kind information and necessary action please.
With regards-manoj

Ordered Inext IN -701ST1 1200 W Steam Iron Green.. Recevied the product on 2nd July, 2016 and paid 517 rupee for the same.. Received from Aramex. Order #94114571

When product was opened it was broken and even the colour was different. Asked the dilevery person to take back the product and asked to call at Shopsclues but calling them contiously but not receving the call even after ringing.. its disconned or not received..

Worst experince with shopsclues and would refuse to buy from your site to other.. I WANT TO RETURN THE PRODUCT AND WANT MY MONEY BACK AS SOON AS POSSIBLE. IF I WOULD NOT GET MONEY BACK I WILL COMPLAINT IN CONSUMER CARE

As per product details 10 mp+5mp camera as per product showing on your product detail but camera quality is so poor like china mobile and also battery backup is so poor and automatically switch off after using the mobile so please refund my money as soon as possible thank you. order number: 93405582 return number: 2919852 product: reach allure+ (4g, 5.5" ips hd screen, 1gb ram+ 8gb rom, 10mp+ 5mp camera, free flip cover).. i have complained to shopclues on 26 june 2016 that was the same delivery date & ticket id no-7059752,, return id no-2919852.

Dear Sir/Madam,
My order id is 93232390. I ordered a computer from shopclues.com and it was delivered 24th June 2016. When arrived it did not work and it did not come as described in their website. I sent 8 emails and I am shocked to know that there was no one to reply. The product was supplied through a merchant who spoke with me (so rough) I sent the screenshots of the computer. No reply yet. At first the return status showed in their website as return request rejected by merchant. Then it was on hold. Now it states asked more information from customer. I paid around 20, 000 and its big amount for me. Initially I asked for replacement. I don't trust them anymore. Kindly help me getting refund. Thank you so much!

I ordered a t shirt on shopclues . After the payment was done it said transaction failed on shopclues website . Amount was deducted from my card and i received mail and sms regarding that .
I was first time user to shopclues and logged in via google account to order the t shirt .
order number : 94374432
Citrus Reference Number: CTX[protected]

Screenshots attached .

please resolve this .