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ShopClues.com Complaints & Reviews

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Updated: Nov 28, 2025

Complaints 7001

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1673

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So far, so good. ShopClues.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShopClues.com will keep up the work and continue to help more customers with their concerns even better 🤝

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ShopClues.com reviews & complaints page 171

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Address: Pune, Maharashtra, 411014

Website: www.shopclues.com

Hello Sir/Madam,
I want to share my expreince with shopclues customer care :
I had called customer care near about 2.20 On 14/04/2016 Mr. Sachin was on the call. when i asked for the retrun request he talked so rudely and refused return pick-up after that when i asked him to transfer the call to Seniour Executive, Sachin hold my call for more than 18 minutes, and i found nothing the call got disconnected from your end.
I request you to arrange my return pick-up and kindly initiate my refund as early as possible. if this action could not initiate within 2 business days i will take legal action and consult consumer forum for the same.

Details :

Order Number: 89901603
Return Number: 2777132
Product: sony mw600
Reason: Quality
Action: Refund

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Address: Bathinda, Punjab, 151001

Website: www.shopclues.com

I have purchased one deo of ferrari along with mp3 player which come in offer free vide order no[protected]. The mp3 player is not working and deo is of spurious quality.

I am disappointed of this purchase. I would like to return the saide items and want my money back.

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My order no 89690982

Your courier boy not delivered in my adress he told out of deliver but last so many times delivered in my address but this time not delivered this is 2nd time happned. Iam not happy to your shopclues so check my courier my order no 89690982 & pls send me my address.. Your deliver boy no [protected]..

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Address: North 24 Parganas, West Bengal, 700121

Website: www.consumercomplaints.in

Shopclues picked up my product on 8th april and till now i don't get any mail from shopclues and don't get my money .plz help me.this is my picked up received .

+1 photos

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Address: 600026

Website: www.shopclues.com

I purchased microsoft office pro plus 2016 64bit
Code: 85418850
Merch ref: 333002

But they delivered pirated software, which is not wot working

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Address: Bangalore, Karnataka, 560002

Website: www.shopclues.com & rissachi-india.shopclues.com

DEAR,

we have ordered 4 mobiles of 1100 nokia set against order no 89571403 & we received it on 13/04/2016 at 4.30pm. we found that all the 4 mobiles are not in condition & batteries & chargers are not pertaining to nokia company & it was used mobiles & you people are cheated us. awaiting for your response.

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My ShopClues order no89340316 was delivered on12th April.The product HUL pureit Classic Water Purifire was found to be defective.So please replace the product with another fresher one.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.shopclues.com

I purchased a voltas split inverter ac through shopclus .com.
It was delivered on 26th of march by the joker retailer it was installed on 28th of march.
After installation we found that the remote of the ac is missing then i was inform to retailer about this issue and they said they are looking on this issue.
When i called to shpopclus customer care no they said it’s relater issue you can communicate with them.
I was called retailer more the 20 times but they did not give me the proper response and finally they said me that please request for return.
I was paid 1500 for installation and i also pay 700 to my credit card for online payment it will not return to me if i request for return.

It’s my worst experience with shopclus.com please take some action agence the joker retailer and please provide my remote asap

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P

P Dilip Kumar

from Chennai, Tamil Nadu

Apr 13, 2016

Hi
I order Top gear combat 20inch Duffle bag. I ordered two bags but I received only one. The deliver collect the cash for two bags. But inside the parcel only one bag is present.

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Address: 400102

Website: shopclues.com

Respected sir,

My order id 89291469.
The product is duplicate. As per given picture on shopclues website product is different. In website product colour is orange bu i received red colour product. I did not opened the product till now and i ordered 02 quantities and i received 01 quantity only. I had paid full payment via net-banking rs.798. I don’t want this product. I want my money back. I also updated bank account detail in shopclues website.
I daily call to shopclues custom care but they always tell we are investigating. No action is taken. And they are telling send picture of outer package that is shopclues package in which i received product. But i did not received product in any shopclues package. I received product in envelop not in any shopclues package. Product & package picture is attached.

Kindly take necessary action in above matter at your earliest.

+5 photos

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Address: 122001

Website: ShopClues.com

My order no:[protected] dated 5-4-2016 .payment method PAYU/amount paid Rs.1300.00
Sir, I have placed order for order for wooden tumblers sets that is each set costs Rs 650.00 per each, means on buy one & get one free as per offer by the company & paid Rs 1300.00 by internet banking on 5-4-2016.The commodity has been dispatched on 6-4-16 through Blue dart courier services from Haridwar & I received the commodity on 11-4-16.on opening the parcel I find only 2 nos of tumblers instead of 4nos, as ordered by me. you are requested to please verify the order with the offer given by the company as buy one & get one free basis for Rs650.00 per each set.Early action may please be taken on the matter to settle up the issue & oblige. from Rabindranath Patnaik, Bagdevi street Goilundi Brahmapur[protected] Odisha mobile:-[protected], E mail:-r.nath.[protected]@gmail.com or [protected]@yahoo.co.in

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N

NarenRbabu

from Delhi, Delhi

Apr 13, 2016

Is there any negative rating is available? if so i will give (Negative)-99,
Such a worst support from the Shopclues, pals please beware you will find good @shopclues until you don't have any clarifications or complaints, if you get that's it, none of the people will bother to contact you. the trailing mail for your reference,

Again my sincere suggestion the product wise and the Support wise both are fake, you will get all sort of fake information in this website, After so long I have realized.
********************************************************************************...⇄
Have never seen such a bunch of worst & lunatic team ever. In spite of two remainders the grievance team is also not taking any initiative to revert or discuss the issue.

Thank you so much for your damn response, never send any communication to me hereafter.

With Kind Regards,
Naren R
Asst Manager- Projects
Rentokil Initial India
Rentokil India Pvt. Ltd., 14/15, SIDCO Electronic Complex, 1st Floor, 1st Block, Near Alatchi Amman Temple, Guindy, Chennai - 600 032

D. +[protected]******
M. +[protected]******
F. +[protected]*****
www.rentokil.in

A Rentokil Initial Company

Registered in India, registration number U24210TN2007PTC065257.
Information in this message is confidential and is intended solely for the person(s) to whom it is addressed. If you are not the intended recipient, please notify the sender and delete the message from your system.

Please consider the environment before printing this e-mail

On Mon, Apr 11, 2016 at 4:36 PM, Narendrababu Rajendrakumar wrote:
Awaiting for your reply.

With Kind Regards,
Naren R
Asst Manager- Projects

A Rentokil Initial Company

Registered in India, registration number U24210TN2007PTC065257.
Information in this message is confidential and is intended solely for the person(s) to whom it is addressed. If you are not the intended recipient, please notify the sender and delete the message from your system.

Please consider the environment before printing this e-mail

On Sun, Apr 10, 2016 at 11:25 AM, Narendrababu Rajendrakumar wrote:
Dear Team,
With reference to the below mail I have placed the order. While placing the order the price was 2999.
So when I checked with your team by calling your number, have spoken with 3 people(Krishna, Faizan(floor supervisor), chetan (floor manger), and finally Vilky(calling him as a senior manager. Operations) who's unable to understand what customer needs). They have said that the marketing team will contact me and give the product in the same price.
But no one assured me on the same, hence I have placed the order with the displayed price in cash on delivery. And the confirmation message follows "Hi! The Cash on Delivery for ShopClues Order 89849827 for VOX 20, 000 mAh Powerbank - 6 Months Manu.. is confirmed. Amount payable at the time of delivery is 3028.00. Track your order status http://sclu.es/1wPLO . Click http://sclu.es/1jDkO to Download APP."

I request you to get connected with your superior person (Punith Kumar-MKT Manager or Sarath Kumar- Central head hub) to make sure the product reach me in the stipulated time with the same price which was mentioned in the mail.

Thanks for your support, please acknowledge.

On Apr 10, 2016 8:44 AM, "ShopClues" wrote:
Computer & Peripherals @ Upto 70% Off

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Krisons 5.1 Home Theatre with USBAUX-IN FM Radio
Reach Opulent- 5" HD Screen, 1GB RAM+ 8GB ROM, Android Lollipop, Quadcore, Free Flip Cover
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Headphone for all Types of mobile phones
USB car charger + 5 in 1 charging cable
Mectronix Wireless Mouse - White
Skyline 1.7 ltr Electric Cordless Kettle
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Women's Blue & Black Skinny Jeans Combo (Set of 2)
Varanga Beige Bhagalpuri Silk Printed Saree AW15BS-SR006
Abz Mens Neon Green Color Sport Shoes
Bagther 3 Compartment Laptop Backpack
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Kids Jumbo 11inches Talking Educational Tablet (BEST QUALITY)
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Men Women Bath Towel Combo
Folding Stool-Cum-Table
Sharivz 3d Wall Clock Available In Four Colours.
41 Pcs Tool Kit Screwdriver Set - 41PCTK
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High Power 12V Portable Car Wet and Dry Hand-held Vacuum Cleaner (Blue, White)
KIDS ASSORTED JEANS (PACK OF THREE)
ADYBird Crimson Men's Red and Gray Casual Shoes
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R

Rameshk Kuppusamy

Apr 13, 2016

Out door unit full damage

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Address: Bangalore, Karnataka, 560037

Hi. I gave an order on 4th april 2016. I should receive on 8th april friday.
I got another message that delay of delivery after 4-5 days on 8th april.
Hence 8+5= 13 april supposed to get my product. If a person will buy the product on 4th april and there is no guarantee or response from shop-clues side.

Telling sorry for not delivering product in time is not the solution but customer satisfaction is needed for the company growth. If each individual are not aware of what they are doing, company will be shut down very soon.

"thanks for patience" word not needed for customer satisfaction.

Oct 20, 2016

Complaint marked as Resolved

it is resolved. Thanks

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Address: 462016

I have order a cotton mosquito net and paid 258 rs. Against delivery. But they cheated me. Product duplicate and faded color. When i calling custcare they are making a fool. And tell me hamare paas jo producct hoga vohi denge. Us samay ye hi available tha. Track no. Del10987761 order no. 89708855

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Website: www.shopcles.com

We have ordered 6 lg 22inch led monitors on 8th april 2016 and we have done payment through credit card. On that day they promised to deliver this product on 22nd april 2016. After 3 days on 12th april 2016 they are telling that they can not fullfill our order on 22nd april they require more time and they telling that if we cancel this order also we will get our money after 15 working days. While booking they dint mentioned that its out oif stock. Even we checked for this product on 12th april still its showing that its available. Its fraud. My order number 89772756

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Address: New Delhi, Delhi, 110009

Website: www.ShopClues.com

I have ordered a furnish living foam sofa c bed, code: 86066309, merch ref: sofa bed-53 of prize rs. 4999/- with order number 87477418 on date 07/03/2016. I got mail on 11/03/2016 regarding cancellation of my order stated "we regret to inform you that we are unable to fulfill your order 87477418 and therefore, it has been cancelled." i checked availability of same product at website by same merchant with raised prize. Then i ordered a different prodeuct "furnish living foam sofa cum bed code: 86064906, merch ref: sofa bed-51 of prize rs. 4800/- on 12/03/2016. Expected shipment date was 22-23 march-2016. I got a mail on 21/03/2016 stated "your order 87860308 has been shipped and your tracking details as given below :
Carrier name: dtdc
Tracking number: z85095839
Expected delivery date : sat 26 march."
I got a mail as well massage on mobile on 28/03/2016 stated " your order 87860308 has been successfully delivered at the mentioned shipping address."
Actually i did not received any product at my home at all till date. Then i contacted to customer service by phone call as well by mail many times. They still sending massages like your product has been delivered at mentioned address. Then i requested to provide me pod ( proof of delivery) on 05/04/2016. There after they replied and told me that with in 7 days they provide me proof of delivery. I definitely not received any product as i ordered till date. Please take strict action regarding such kind of fraud done by any person concern with shopclues.com or dtdc .
Regards
Mahendra sharma

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D

drmahendra

Apr 12, 2016

I have purchased so many things regularly from various online stores but ShopClues.com is absolutely ridiculous. I will never order from ShopClues.com in future and also advised to other guys that this kind of fraud and mismanagement is totally intolerable. As this has given a lot of mental stress to me, more than 10 calls and mails, still waiting for mystery to be solved and i will get my order.

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Address: 122 001

Website: www.shopclues.com

Dear sir,

I have purchased 1 samsung charger with order number -order 88481739

Product - original samsung adapter charger with usb cable for samsung galaxy note 2/s4/s3/s6 note
Code: 84490578
Merch ref: gadget corrner

It was received faulty when i register complain in shopclues.com, they provided me to get the amount returned as a buck in same account in shopclues to purchase another charger, then i reordered another samsung charger with order number - order 89688530

Product - samsung etaou10ebe battery chargerblack
Code: 88908029
Same is received to me by today on 12 april 2016, when checked found faulty again, now i am very frustrated to such damn service by shopclues because the another charger i received by 10 days, i want my money back to my bank account with immediate effect, i have been cheated by shopclues.com twice in 15 days.
Please take the action on shopclues.com with immediate effect.

Regards,
Sanjay saha
Email - [protected]@gmail.com

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N

Naga Rushi

from Vijayawada, Andhra Pradesh

Apr 2, 2016

I had recieved the product burt the item that is temperred glass was broken then what should i do now

A

aakrish

from Kolkata, West Bengal

Apr 3, 2016

I purchase prestige induction stove by shopclues but product is not working .I complain to shoapclues customer care ticket no. is 6571145, but shoapclues was not respond.

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Address: Mumbai City, Maharashtra, 401107

Website: www.shopclues.com

Order number[protected] purchased through shopclues and i have attempted 7 times to return the product due to defect in the product and shopclues is not ready to take it back its a "craftliva new latest designer heavy beige partywear gown (Qty:1)" the defect ensures that it is low on quality and worthless of the money i paid. I need the product to be returned as a consumer i cannot be sold defective products and made to pay for it.

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R

Rvi Xaini

from Karnal, Haryana

Apr 5, 2016

I was ordered a Gas lighter wth led torch on 27/03/2016 but it is not working it is like scrap material... so kindly replace it or provide the working gas lighter with torch...

Product quality / return issue - Comment #2355352 - Image #0

K

konan24

from Pune, Maharashtra

Apr 7, 2016

I have got my order on 28 march & i have call to shopclues customer care unit they told me to call after 2 days because we do not have your product registered here so after 2 days i have give return on there website and i have got there email that we cannot take product return so what to do

shopclues is beggars and give money to them

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Address: Mumbai City, Maharashtra, 400067

Website: www.shopclues.com

Order No:[protected]Flow 5.1 Home Theater) from ShopClues.com. They delivered poor quality of product. When I checked the Sound quality and Product outlook not matched with website images.
Same Day when i received the product send the refund request to ShopCluse. But they said con't accept the request due to quality issue of product.

I appeal to all customer please beware from such product and such online market place....

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Address: Indore, Madhya Pradesh, 452001

Website: myaccount.shopclues.com

New mini small fan cooling portable desktop dual bladeless air conditioner usb buy from shopclues that compny tell me that youre product lost after 10 days

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Address: Thane, Maharashtra, 401202

Website: Shopclues

Company should shut down because its a fraud company so i want support from u all and as much as u can post please post in ur social networking site about this fraud company .about your experince because we all should teach that customers are not fool.this is not fake its real and we all have too close down this service at least in maharastra.
My email id.= [protected]@gmail.com

Apr 12, 2016

Complaint marked as Resolved

Call to customer service and they resolve the complain

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M

mahesh_123

from Visakhapatnam, Andhra Pradesh

Apr 2, 2016

My money is not refund your person asking my debit card details and cvr number why, your send my Sbi account i have send my bank account and ifsc code. there details are send money by RTGS way are your people asking my debit card detils and cvr number i am complaint legal action taken . why are u asking my personal details.

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Address: Chandigarh, Punjab, 160023

Website: shopclues.com

I placed an order of ganesh chawki on 27 march 2016 my no 89059526 is. The delivery date was 4 april 2016. We received a message from shop clue that we there is a delay of four or five days in the order. But i did't receive my order till date. I made a call at the costumer care no which was mentioned on shop clue site. The no is[protected]. But it seems to be unavailable. I am unsatisfied with the dealing of shop clue and had a very bad experience. I want my money back and in future i will not place any order..
From
Deepak

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