ShopClues.com Complaints & Reviews

On 18th march i have received a product : v max remote control helicopter for kids hx708 from shop clues and after opening the package it was found out that the product was damaged.Order number of the product is 88090750 so a compaint has been registered to return the product with the image uploaded on their website and return order number was generated-2714297 and it is almost 1 month and they have not yet refund back my money and number od mails has been sent to customer support but all is in vain .All the letters are provided below for reference.
Requested for shopclues order[protected]
People
Shopclues.com ##- please type your reply above this line -## hello, thank you for contacting shopclues.com. This is to acknowledge your return request. Your request has been logged with ticket number 6461128, pleas
Mar 18 at 4:28 pm
9 more messages
Shopclues.com
To pallab nag
Apr 14 at 3:48 pm
##- please type your reply above this line -##


Shopclues support, apr 14, 3:48 pm:

Dear customer,

Greetings from shopclues.com

This is a gentle reminder for the issue brought to our notice. For us to provide you with a solution, we had requested for a few details from you in our earlier communication.

We would like to resolve the issue as soon as possible for your convenience preferably within next 48 hours.

Hence, please get back to us to expedite the request. We hope to hear from you soon.

For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Customer support team
Upasana
Shopclues.com


Customer support team, apr 12, 2:13 pm:

On the behalf of customer
I received damaged product. I want to return the product and please arrange my product reverse pickup soon and i want refund.

Best regards
Punit arora
Customer support team
Shopclues.com


Shopclues support, apr 11, 8:49 am:

Dear customer,

Greetings from shopclues.com

This is a gentle reminder for the issue brought to our notice. For us to provide you with a solution, we had requested for a few details from you in our earlier communication.

We would like to resolve the issue as soon as possible for your convenience preferably within next 48 hours.

Hence, please get back to us to expedite the request. We hope to hear from you soon.

For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Customer support team
Upasana
Shopclues.com


Shopclues support, apr 8, 10:11 am:

Dear customer,

Greetings from shopclues.com

This is a gentle reminder for the issue brought to our notice. For us to provide you with a solution, we had requested for a few details from you in our earlier communication.

We would like to resolve the issue as soon as possible for your convenience preferably within next 48 hours.

Hence, please get back to us to expedite the request. We hope to hear from you soon.

For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Customer support team
Upasana
Shopclues.com


Shopclues support, apr 6, 5:40 pm:

Dear customer,

Greetings from shopclues.com.

This is with reference to your query regarding order.

We have received the images of the product, however, we would require the images of the outer packing of the product as well. Therefore, we request you to provide us the clear images of the shopclues outer packaging, highlighting the condition of the outer packaging of the product at the time of delivery.

For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Monica
Shopclues.com


Pallab nag, apr 6, 6:19 am:

I have already mentioned that the joystick for this remote control helicopter is damaged.(Right manouver stick).I want the full refund of the money.(No replacement).Pls process the same or i need to file a complaint with consumer forum for the same.

Thanks & regardspallab nag


Shopclues support, apr 4, 10:52 am:

Dear customer,

Greetings from shopclues.com

This is a gentle reminder for the issue brought to our notice. For us to provide you with a solution, we had requested for a few details from you in our earlier communication.

We would like to resolve the issue as soon as possible for your convenience preferably within next 48 hours.

Hence, please get back to us to expedite the request. We hope to hear from you soon.

For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Customer support team
Upasana
Shopclues.com


Shopclues support, apr 1, 1:25 pm:

Dear pallab,

Greetings from shopclues.com.

This is with reference to your query regarding the order no. 88090750.

We apologize for the inconvenience caused to you. However, to proceed further, we request you to fulfill the requirements as mentioned below and send it to us within 48 hours so that we can expedite the process.

1. Image of outer box with shipping label pasted and clearly visible.

2. Image of inner packaging and box.

Please note that your request will be forwarded further, once all of the above mentioned requirements are fulfilled. For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Neeraj
Customer support team
Shopclues.com


Customer support team, mar 28, 11:02 am:

On behalf of the customer,

I got a damage product remote is broken from right side i am sending required images please approved my return request as soon as possible.

Regards,
Priti tiwari


Pallab nag, mar 25, 8:11 pm:

Dear team,
I have not received any mail from your side as this defective item is lying with me since 18th march 2016 .Do collect this item from delivered address and send me the new one.
Thanks & regardspallab nag


Pallab nag, mar 18, 4:28 pm:

Comment: please pick up this defective product from the address were it is delivered
Order number: 88090750
Return number: 2714297
Product: v max remote control helicopter for kids hx708
Reason: only product is damaged.
Action: replacement
Click to view image: https://images.Shopclues.com/images/refund_product_images/469bd262abda[protected...⇄

Hence i do have no other option left out but to register a complaint for quick redressal.

I have purchased 1 ton 5star ac last year in summer and now there is some minor issues with the display which is being covered by product company 1 year warranty but they're asking for the bill which isn't given by shopclues.
My request to the company to please help me in getting the original invoice of the product asap.

Name ## satyam
Contact # [protected]
Ordeeid ##48523353

I have requested for return of one product with order id: 71910685 samsung led tv (1 item) since feb 2016.Contacted shopclues several times regarding about my issues. If you asked to customer care fellow to pass the phone to senior executive that unprofessional fellow simply tell wait we are passing the call to our senior person. Still no concrete solution am getting from them.

Its been only 04 months for my tv which i have purchased from shopclues. Am having one year warranty in my tv but still they are not providing solution.

They are saying go to near by showroom and ask them.

How pathetic is that.

And what answer am getting is my complaint is resolved.
Hw could they resolve the problem without sending any person to have the look on the complaint.

Shopclues director please have look on the customer problem.
If this kind of thing you will be doing with customer you will be not happy in your life.

Till now no one has come to my house for looking my complaint.

You are making me left with no option finally am giving complaint on consumers court regarding about my tv complaint.

Rajiv kumar singh

Hello Sir/Madam,
I want to share my expreince with shopclues customer care :
I had called customer care near about 2.20 On 14/04/2016 Mr. Sachin was on the call. when i asked for the retrun request he talked so rudely and refused return pick-up after that when i asked him to transfer the call to Seniour Executive, Sachin hold my call for more than 18 minutes, and i found nothing the call got disconnected from your end.
I request you to arrange my return pick-up and kindly initiate my refund as early as possible. if this action could not initiate within 2 business days i will take legal action and consult consumer forum for the same.

Details :

Order Number: 89901603
Return Number: 2777132
Product: sony mw600
Reason: Quality
Action: Refund

I have purchased one deo of ferrari along with mp3 player which come in offer free vide order no[protected]. The mp3 player is not working and deo is of spurious quality.

I am disappointed of this purchase. I would like to return the saide items and want my money back.

My order no 89690982

Your courier boy not delivered in my adress he told out of deliver but last so many times delivered in my address but this time not delivered this is 2nd time happned. Iam not happy to your shopclues so check my courier my order no 89690982 & pls send me my address.. Your deliver boy no [protected]..

Shopclues picked up my product on 8th april and till now i don't get any mail from shopclues and don't get my money .plz help me.this is my picked up received .

I purchased microsoft office pro plus 2016 64bit
Code: 85418850
Merch ref: 333002

But they delivered pirated software, which is not wot working

DEAR,

we have ordered 4 mobiles of 1100 nokia set against order no 89571403 & we received it on 13/04/2016 at 4.30pm. we found that all the 4 mobiles are not in condition & batteries & chargers are not pertaining to nokia company & it was used mobiles & you people are cheated us. awaiting for your response.

My ShopClues order no89340316 was delivered on12th April.The product HUL pureit Classic Water Purifire was found to be defective.So please replace the product with another fresher one.

I purchased a voltas split inverter ac through shopclus .com.
It was delivered on 26th of march by the joker retailer it was installed on 28th of march.
After installation we found that the remote of the ac is missing then i was inform to retailer about this issue and they said they are looking on this issue.
When i called to shpopclus customer care no they said it’s relater issue you can communicate with them.
I was called retailer more the 20 times but they did not give me the proper response and finally they said me that please request for return.
I was paid 1500 for installation and i also pay 700 to my credit card for online payment it will not return to me if i request for return.


It’s my worst experience with shopclus.com please take some action agence the joker retailer and please provide my remote asap

Respected sir,

My order id 89291469.
The product is duplicate. As per given picture on shopclues website product is different. In website product colour is orange bu i received red colour product. I did not opened the product till now and i ordered 02 quantities and i received 01 quantity only. I had paid full payment via net-banking rs.798. I don’t want this product. I want my money back. I also updated bank account detail in shopclues website.
I daily call to shopclues custom care but they always tell we are investigating. No action is taken. And they are telling send picture of outer package that is shopclues package in which i received product. But i did not received product in any shopclues package. I received product in envelop not in any shopclues package. Product & package picture is attached.

Kindly take necessary action in above matter at your earliest.

My order no:[protected] dated 5-4-2016 .payment method PAYU/amount paid Rs.1300.00
Sir, I have placed order for order for wooden tumblers sets that is each set costs Rs 650.00 per each, means on buy one & get one free as per offer by the company & paid Rs 1300.00 by internet banking on 5-4-2016.The commodity has been dispatched on 6-4-16 through Blue dart courier services from Haridwar & I received the commodity on 11-4-16.on opening the parcel I find only 2 nos of tumblers instead of 4nos, as ordered by me. you are requested to please verify the order with the offer given by the company as buy one & get one free basis for Rs650.00 per each set.Early action may please be taken on the matter to settle up the issue & oblige. from Rabindranath Patnaik, Bagdevi street Goilundi Brahmapur[protected] Odisha mobile:-[protected], E mail:-r.nath.[protected]@gmail.com or [protected]@yahoo.co.in

Hi. I gave an order on 4th april 2016. I should receive on 8th april friday.
I got another message that delay of delivery after 4-5 days on 8th april.
Hence 8+5= 13 april supposed to get my product. If a person will buy the product on 4th april and there is no guarantee or response from shop-clues side.

Telling sorry for not delivering product in time is not the solution but customer satisfaction is needed for the company growth. If each individual are not aware of what they are doing, company will be shut down very soon.

"thanks for patience" word not needed for customer satisfaction.

I have order a cotton mosquito net and paid 258 rs. Against delivery. But they cheated me. Product duplicate and faded color. When i calling custcare they are making a fool. And tell me hamare paas jo producct hoga vohi denge. Us samay ye hi available tha. Track no. Del10987761 order no. 89708855

We have ordered 6 lg 22inch led monitors on 8th april 2016 and we have done payment through credit card. On that day they promised to deliver this product on 22nd april 2016. After 3 days on 12th april 2016 they are telling that they can not fullfill our order on 22nd april they require more time and they telling that if we cancel this order also we will get our money after 15 working days. While booking they dint mentioned that its out oif stock. Even we checked for this product on 12th april still its showing that its available. Its fraud. My order number 89772756

I have ordered a furnish living foam sofa c bed, code: 86066309, merch ref: sofa bed-53 of prize rs. 4999/- with order number 87477418 on date 07/03/2016. I got mail on 11/03/2016 regarding cancellation of my order stated "we regret to inform you that we are unable to fulfill your order 87477418 and therefore, it has been cancelled." i checked availability of same product at website by same merchant with raised prize. Then i ordered a different prodeuct "furnish living foam sofa cum bed code: 86064906, merch ref: sofa bed-51 of prize rs. 4800/- on 12/03/2016. Expected shipment date was 22-23 march-2016. I got a mail on 21/03/2016 stated "your order 87860308 has been shipped and your tracking details as given below :
Carrier name: dtdc
Tracking number: z85095839
Expected delivery date : sat 26 march."
I got a mail as well massage on mobile on 28/03/2016 stated " your order 87860308 has been successfully delivered at the mentioned shipping address."
Actually i did not received any product at my home at all till date. Then i contacted to customer service by phone call as well by mail many times. They still sending massages like your product has been delivered at mentioned address. Then i requested to provide me pod ( proof of delivery) on 05/04/2016. There after they replied and told me that with in 7 days they provide me proof of delivery. I definitely not received any product as i ordered till date. Please take strict action regarding such kind of fraud done by any person concern with shopclues.com or dtdc .
Regards
Mahendra sharma

Dear sir,

I have purchased 1 samsung charger with order number -order 88481739

Product - original samsung adapter charger with usb cable for samsung galaxy note 2/s4/s3/s6 note
Code: 84490578
Merch ref: gadget corrner

It was received faulty when i register complain in shopclues.com, they provided me to get the amount returned as a buck in same account in shopclues to purchase another charger, then i reordered another samsung charger with order number - order 89688530

Product - samsung etaou10ebe battery chargerblack
Code: 88908029
Same is received to me by today on 12 april 2016, when checked found faulty again, now i am very frustrated to such damn service by shopclues because the another charger i received by 10 days, i want my money back to my bank account with immediate effect, i have been cheated by shopclues.com twice in 15 days.
Please take the action on shopclues.com with immediate effect.

Regards,
Sanjay saha
Email - [protected]@gmail.com

Order number[protected] purchased through shopclues and i have attempted 7 times to return the product due to defect in the product and shopclues is not ready to take it back its a "craftliva new latest designer heavy beige partywear gown (Qty:1)" the defect ensures that it is low on quality and worthless of the money i paid. I need the product to be returned as a consumer i cannot be sold defective products and made to pay for it.

Order No:[protected]Flow 5.1 Home Theater) from ShopClues.com. They delivered poor quality of product. When I checked the Sound quality and Product outlook not matched with website images.
Same Day when i received the product send the refund request to ShopCluse. But they said con't accept the request due to quality issue of product.

I appeal to all customer please beware from such product and such online market place....