Headphone Zone Complaints & Reviews

I purchased a headphone from https://www.headphonezone.in, I bought the product for connecting with my laptop but the product is failed to connect with my laptop as a bluetooth device, I returned the product within 1 day after purchase, but they are not taken my returned product they saying they can't take the product because they saying it's my system having the problem, they said it will connect to any device but they failed to meet the requirement. so think

I had ordered a IEM earphone by the name of TANGZU - Waner S.G. Green with order id: #454852.
And I received the delivery box and the product was missing and I also made an unboxing video of the same and emailed them my issue and they responded that they will not refund me cause according to them they have sent me the product and showed me the warehouse packing video.
Ok, now whats that video is to do with me, I received an...

Ordered : 15 nov 2022
Delivered : 03 jan 2023
Return request: 05 jan 2023
product Name:Venture Electronics Monk Plus Wired Earphone
The earphone sound quality very poor i unable to listen with this earphone.
They are not accepting my return request i need refund from this website.
Please process my request

I ordered bluetooth from instagram on 8th July but no one has come yet...

I had Raised Complaint On January 12 but still issue not cleared .
Kindly see attachment for date where i raised complaints

I had bought MIVI collor flash headphone on September through amazon,

Now This headphone Both speaker NOT working.

I want exchange now, where should i go, I want refund if its available, i want buy other brands, i trusted your company and buyed this headphone, but within 3 months, bith side speaker is not working, how could i buy or suggest this headphones to other,

Out of all the commerce websites that I got scammed, headphonezone.in is the one I hate the most. Back in 2016 when this company was still in its infancy, I bought a "Skullcandy smokin buds 2" earphones. As I had used these in the past, I am quite familiar with Skullcandy products. So when I unboxed the product, I immediately knew it was a fake product and I had proofs in images to compare. I CONTACTed their CUSTOMER support and I provided them with images that the product was a fake and even the pictures on their website didn't match the product. To which they replied with something along the line of: "They have changed the design and it is the new version". My response was that if it is the updated version then why does it feel cheap? The volume buttons looked like someone got lazy to even copy that of the original product and felt like it would crush just by pinching it with decent amount of pressure. The quality was just downright horrible and very rough around the edges. I can't remember other reasons but it was enough for me to get a refund or a replacement. But they kept insisting that the product is authentic and took ages to reply only to get transferred to another executive and the whole conversation repeats. Little did I know that their CUSTOMER support for a day ends sometime around the sunset(can't seem to remember). So one of their CUSTOMER executive disconnected in the middle of our chat. I waited for them to reply but at this point I got so frustrated and sent "thieves" in the chat and I left it there. All I wanted was a replacement if not a refund. But next early morning they called me like their ### was on fire and started picking on me for calling them "thieves" to which I apologized as I didn't know their time was up but at least they could have informed me about it before disconnecting and waste my time but I completely owned my mistake then. To which that person responded like he will no longer assist me and transfer my case to his senior like it was the first time my case was being transferred. Right after he hung up, his so called senior called me, started yelling at me, told me that they will not replace or refund, and disconnected the call. I wrote a negative review on their product website but it seems like they never published it or removed it. The earphone stopped working within couple of months just as I expected. This is why it is so deceiving to rely on third party companies like headphonezone.in who are literally robbing their CUSTOMERs by portraying themselves as "audiophiles" just because they did some research on the internet and got well versed about it. My advice will be to stay with e-commerce sites like Amazon, Flipkart, etc. where they have a fair exchange policies and only invest from independent companies if they are only selling their own products since they control their product quality and always be ready to receive a B-stock or counterfeit products and return it under warranty. Also don't buy Skullcandy products as their quality has gone downhill.

I had brought the Philips - PRO6305 online from headphone zone on 26th September 2020. One of the sides stopped working in a matter of few months (3-4 months at best) and then on March 15th I had intimated them of this. The after sales support that i got was very bad.
Headphone zone clearly denied that they could not do anything about it and I should contact Philips service center about it. And lo behold, there is not even one service center anywhere in Dehradun, Uttarakhand's capital.
So ultimately I was stranded in between with useless earphones that stopped working and had about a year and half's warranty still left with it.
Would recommend buying earphones from proper physical stores only so that they would atleast replace or repair it when needed.
Also as a matter of fact, headphone zone does not have any Phillips product listed on their site anymore.
P.S. - the only good part about this was that they promptly sent me my invoice back on request which I probably did not have with me. lol

I am really disappointed with the service I got from headphonezone.in I consulted them to recommend me one wired option and one wireless option. I went with the wireless recommendation that they told and bought Jabra Elite 75t. I read the policy and I understand that it is not returnable or exchangeable for the quality I prefer. But please understand that I cannot come to your store to try it out and I'll have to put some trust in your recommendation,...

Hi Team,

I bought a Jays T-Four Headphone on August 19, 2020, And It Stopped Working on June 1, 2021. After that, I filed a warranty claim Request on the Headphone Zone website, which was approved, and received WCID No- JAYS3129. When I received the repaired product about a month later, I was confirmed that the repaired unit also wasn't working properly. I filed a complaint with the customer service department again. According to Jainy Shah (also known as the Customer Happiness Officer) told me "We Would Like to inform you that according to the JAYS Brand Direction we have resolved your Warranty Claim".Currently, I am facing Battery and Connectivity issues. From Battery 90% to suddenly dropped to 0 and headphone stopped working apart from that connection between device not happen seamlessly every time have to reset Bluetooth to connect this headphone.

So my question is

1. Why did you squander a month of warranty if you didn't repair the product within the Timeframe?
2. Why do you lie that the product was rectified, and why did you pass it over to me if it wasn't?
3. Why are you doing business with fellow customer's trust and faith rather than maintaining Service quality?
4. Are you in the business of stealing fellow customer's hard-earned money?

Thanks and Regards
Maksud Mondal

I have purchased a RHA Truconnect true wireless connect earbuds from Headphone zones in October 2019 with a warranty of 3 years from RHA. Headphone Zone being the authorized channel for RHA warranties and service, I raised a warranty claim with them on 21st June 2021 and couriered the headphones to HPZ office at chennai. With clear instructions of the problem, it took more than a month for Headphone Zone to admit the device was defective with multiple rounds of inspection and a lot of excuses.

After they admitted the defect in the product they sent me a replacement unit which was defective and they haven't had any courtesy to even validate if it works. The Headphones they sent was of such low quality, looked, sounded and felt like a 2nd market product and even had a lot of cracks on it. I reported the problem and HPZ arranged to pick up the headphones, and there is no positive response from Headphone Zone about when I would receive the headphones. It has been around 75 days for HPZ to rectify a defective unit that I bought from them.

There were around 50 emails exchanged between Headphone Zone, and more a few dozens of phone calls made to the customer support, still of no use.

If you ever buy from Headphone Zone, please be assured your warrantys won't be claimed and none of their promises will be fulfilled.

I would strongly suggest you to directly buy the products from company selling the products than the so called Headphone gurus who does nothing but loot your devices, money and time. I have lost hopes of trying to get at least the defective original headphones of mine.

When I enquired them for the product in the latest email, I have been receiving the same reply that they have sent the package to bluedart and they are yet to receive the courier details to update me, apparently according to Headphone Zone the courier partner is at fault. Attached the reference of emails exchanged.

Earphones left earbuds are not loud i tried to request a return they sent a mail to to confirm about it so i sent a mail saying i tried all there method but the left earbud still doent work and i m still waiting for there response

I have sent a DAC/AMP to them for repair and its been 3 weeks now its delivered to them, it hasn't been delivered back to me yet and they stopped responding to my emails now.

I have already paid the repair fee they mentioned and the device isn't tested yet completely and they are wasting my time, to replace a mother board they have taken 3 weeks already.

Had purchased Iccon Bazzinga classic+ headphones and sudeely the kic has stopped working within a month.
One surprise on the receipt was that the headphones are not adjustable on the ears and that came as a surprise.
Now this is another major problem that mics does not work..

Such substandard product sold on Amazon is a serious cause of concern.

Good morning
I have brought a headset on[protected]. from flipkart .From past one week the head band is wear and tear(inside wire out fully ) Not able wear in neck part sometime is not working properly .please kindly accept my complaint. please recovered my issues as soon as possible.is so difficult without headset. Do me favor to exchange headset .kindly consider my request.
Thank you

Dear Sir,

I have purchased the headphones on 19th June 2020 and it has 1 year warranty. The headphones are not working from one side. Please suggest what to be done.

Hii my name is Gajju jadav, i was buying sony airpod & mi headphone for rs 1599 but basszone company giving me jbl headphone and no any airpod

Buttons are not working, mic is not working, 1 side of earcup is not working, please help!!

Worst website ever. They sold me a pair with no return policy. Suggested me to list headphones on there tradeup program and when I did that told me tradeup is suspended due to Covid. They don't care about the buyers once sale is made

Product not same and damage please refund

I have purchased ifi audio - zen dac (11999/-) from https://www.headphonezone.in/ on july 15, 2020 (Order id #222688). I had received the order on[protected]. When i connected this dac to my phone it starts draining my phone battery drastically from 100 to 30% in just 15 minutes and my phone gets extremely hot. Then i contacted headphonezone through email on the same day[protected] and requested for the return. On[protected] they have rejected my claim for return and told me that our devices is not defected so we cant refund you..

You are request to do the needful. I want full refund for this order.
Amount paid (11999/-)

Warm regadrs
Garbeshwer thakur.
[protected]
Email id:- [protected]@gmail.com