Headphone Zone Complaints & Reviews

Aug 12, 2021

Headphone Zone Customer Care's response Hi Sir/Madam,

As mentioned by the customer in his complaint, we did resolve his warranty claim by giving a working unit against the warranty case id - JAYS3129. However, the case was closed 5 months ago and the replacement was shipped then. When we sent the unit, it was in working condition and now it is turned out to be defective.

As the unit is still under warranty, we have asked the customer will fill the warranty form again and we have taken the new case ahead.

Here are the answers to the questions raised by the customer:

1. Why did you squander a month of warranty if you didn't repair the product within the Timeframe?

We haven't done anything purposely as we close the warranty claim 5 months ago and we're taking responsibility for the defective unit as still under warranty.

2. Why do you lie that the product was rectified, and why did you pass it over to me if it wasn't?

We didn't lie to the customer about anything, as mentioned before, the unit is defective after 5 months of receiving the replacement unit. And unfortunately, as it is an electronic product, it fails to function after some period of time and that's why the warranty period is offered.

3. Why are you doing business with fellow customer's trust and faith rather than maintaining Service quality?

We wouldn't do anything to break the customer's trust and every time something wrong happened from our end, we have taken complete ownership to resolve the customer's concern.

4. Are you in the business of stealing fellow customer's hard-earned money?
We're the warranty partners here, and providing the services as per Brand's direction. Sorry to repeat again but every time there is a problem from our end, we have taken responsibility as we did with this case too, as the product is within the warranty period, we will help the customer with the services and will help him with a working unit.

Feel free to get back to us in case if you need any further information.

Yours sincerely,
Team Headphone Zone.

Aug 05, 2021

Headphone Zone Customer Care's response Hi Sir/Madam,

We're aware of this case and we admit that there was a delay in resolving Mr. Kartik's warranty claim. We sent a damaged unit to him by mistake and quickly picked it up urgently. We promised and made sure we send the replacement after a thorough check. The images were shared with the customer as well for approval before dispatch.

We confirm that we have dispatched the customer's replacement unit to him via BlueDart - [protected] and we have shared the details with him over email.

We again would like to apologize for the trouble, the customer has to go through. We have manpower at the moment due to covid and hence our actions have slowed down but we're making sure that we're available for the customer over emails and calls and try our best to sort the issue as early as possible.

Yours sincerely,
Team Headphone Zone.

Jul 25, 2020

Headphone Zone Customer Care's response Hi Sir/ Madam,

Mr. Garbeshwar purchased a product name iFi Audio - Zen DAC from our website and did raise a return request as his phone battery was draining when onnected to the phone. However, the issue mentioned by the customer is not a manufacturing defect. Any DAC (Digital to Analog Converter) connected to a device will use powerer supply from the device it's conneced to. When used with a laptop, or mobile phone, it is recommended to use with a power supply to avoid draining the battery. The information about the product is given on the website for transparent and clear communication.

The DAC purchased by the customer is meant to be used with a Desktop computer, or when connected to a mobile phone, will use power from the batttery. To avoid draining the mobile phone battery it should be used with a power supply. We tried explaining the same to Mr. Garbeshwar and also helped with the possible option to use that particular DAC is ways where he doesn't face any issue.

As the product doesn't have any defect in it, we will not be able to accept the return request and hence we will not be able to offer a refund for the same.