ShopClues.com Complaints & Reviews

Shopclues.com site mention that they sell only genuine company products and not the assembled one which makes the buyer to feel safe that what they are buying is genuine without understanding the trap.

I have placed order on 24.01.201 which has become a nightmare.

The order (Order No.[protected] suppose to be delivered on 03.02.2016 but not delivered tracking number what they have provided was not showing any results I registered complaint through their website on 04.02.2016. Next day i.e. on 05.06.2016 I received a response mail stating “As per latest update from courier, the order will be delivered to me within 4-5 business days. I didn’t receive any status update even after 5days, so I decided to contact shopclues customer care number[protected] on 12.06.2016 and the executive has confirmed that the product will be delivered within 2 days once again contacted the number on 15.06.2016 asked them to refund my money as they are not delivering the product. The executive informed me that when the product has to get delivered and I have to refuse to accept and the product should return to origin to initiate refund process (I didn’t understand the logic my complaint is I am not getting the product you can see what is the solution I received) When I asked him when the product gets delivered he said before end of the day. I waited once again no show I contacted customer care number 16.06.2016 where I have been asked to wait for another 2 days. Finally on 18.02.2106 it got delivered When we asked the person to unbox it to check he refused. When we unbox the TV we are shocked to see the TV’s LED is broken, I immediately contacted shopclues customer care and informed the same. I have been asked to take photograph of the same and send it to them.

Once again the follow up started, I registered complaint on 18.02.2016 where I got response that within 48 hrs I will be given with the solution. With repeated follow up with them I received mail response on 22.02.2016 stating they require another set of photograph (the same what I have send earlier here they have asked for the polythene wrap which was not part of the packing I received). I have informed the same later no response from them inspite of I repeatedly following it up with the customer care. On 25.02.2016 when I contacted them I told them that the entire transaction seems like a scam. The same day it got approved for return and I received a mail stating their logistic partner will be contacting us to pick up the product.

I misunderstood that this ends but it continued on 25.02.2016 I received a mail from them that they don’t have the pick up service for the pincode and asked us to courier it back to the address mentioned on the mail with two conditions

01. The refund/replacement process will be initiated once the product clears the quality check.
02. The courier charges MAY get refund as clues bucks with a maximum of Rs.300.

I have paid in full Rs.26, 990 (site don’t allow the buyer for cash on deliver for such products) + Rs.699 as shipping charges, and still chasing them to get my money back.

Beware of this site.

Sir,
I have placed a order (order number[protected] from shopclues.com, (order date- 29/02/2016, Monday )...Price of laptop is Rs2449..

Today(01/03/2016, Tuesday), they cancel this order without my permission..
When I contact to shopclues customer care then they say that they will not deliver this product..

Please support me.

We ordered 3 Numbers of shoe racks. But we have received 1 number of shoe rack. My shipment delivery No: awbs[protected].

I had ordered a "FRENDZ 12 Litre Oven Toaster Griller Microwave Oven Black
Order ID : 86342700Qty with Shopclues.com and paid the cost through Credit Card. I needed a Microwave Oven and hence I placed the order. But, to my utter surprise, what I received on 29th Feb. is only a Oven Toaster Griller (OTG) and not a MICROWAVE OVEN. This is OUTRIGHT CHEATING.
I had also ordered 3 sets of BRIO LED Bulb Combo 3W 5W 8W (Pack Of 3). Again, I am surprised to see that there are two Bulbs of 8W of spurious make with BRIO sticker and these two bulbs are damaged (parts inside loose, etc) and they are not lighting up. AGAIN OUTRIGHT CHEATING.
I should get what I ordered and paid for immediately and compensation for the agony and time spent for checking up and follow up.
Consumer Complaints Forum should act immediately to stop such cheating through internet marketing in the name of ecommerce.
P. V. SAMUEL, Mumbai 1/3/16

I purchased a magic mop cleaning set with free 2 COD order no 85954564.after deliver i know that is totally different from ad"s. I order blue but i got yellow. when i cancelled it then after 2 day msg came and told me 'we apologize ur location is not serviceable ? what is this they deliver in same address. now not serviceable.

1.Product name :-hilex mini power strip with 8 outlets 2.productt number-#[protected].ship to-dipankar Mukherjeee po- dulmi nadiha digudipara ps- purulia sadar dist-purulia pin-723102 phone no-[protected]. 4. Subtotal:-109+29 5:- returns to:- quality collection, babatyers near taxi stand mandi adampur hussar, hr- 125052, phone - [protected]. 6.courier name- dotzot. Awb no:[protected].order date:- 14/2/2016. Deleverd date:- 29/2/2016

I have ordered a product on shopclues.com two times but both times they cancelled my order.when they dont know how to deal with customers why did they confirmed my order.first they send message that order is delayed and then they cancel it.
Worst site
worst service by them
Shopclues.com deserves 0 rating point.

I have paid total amount rs 1529 to buying product of 11 pc curtain.And i have return the product 7 pc quantity.Company should give me refund amount is rs 973 but i have i got only rs 415. And also i have many time complain.So take kindly action it refund me rest of amount in bank amount. My order id is 83325655. Mobile number is [protected].Please take action

Sir, I ordered Tplink 150mbps high gain adapter from shopcleus they delivered me different product and i tried to complain them but they didn't response even after 2 day.
Sir I don't want that product, i want my money.
Plz help me to get my refund sir...

सर जी मैंने जो शिकायत दर्ज कराई थी उसके ऊपर अभी तक कोई भी करवाही नहीं हुई है |
shopclues ने उसके ऊपर कोई भी निर्णेय अभी तक नहीं लिया है |
आप से अनुरोध है की आप जल्द से जल्द हमारी समस्या का समाधान करे |

I had purchased many items in shopclues.com at Rs.1 and delivery charges at Rs.49.
I received all products with low quality worth like Rs.10. I purchased cushion items, watches, jockey fraud socks. Its all fake products. when purchase towels shows big size but i received smaller than hand kercheif so, kindly stop all fake websites like shopclues.com.

Sir, i have purchased spy pen Hd camera with expandable storage, order no.[protected]. the product was delivered on 24/02/16, but the product is not getting on, the start button is not responding.so i would request you to replace new product as soon as possible.

I had ordered a combo pack of jockey men's socks (9 pairs) on 24th feb at an offer price of Rs.599 + Rs.49 (shipping cost) in which i had redeemed 293 clues bucks that i had in my account...On 28th feb i received a call informing me that my jockey men's socks order has been cancelled ...and they asked me to reorder it which i was not able to dodue to power shutdown in my locality.then next day i logged in to my account and learnt that my clues bucks were not returned.

Dear Team,

I purchasd a product from shopclues but didn't recieved any produt. And status is shown product is deliverd.

find my product detail in attachment.


you may contact me at [protected]@gmail.com

Is anybody help me how to i fill complaint a case against shopclues....

Sir, We have Order Number: 85305818 WILD STONE DEO PACK OF 2(FOREST SPICE+RED).Quantity-4.But your company had delivered me only Quantity-1.But your return pick up boy said give us 4 quantity.By where i am give him 4 quantity when i received 1 quantity only

And i had also telephonic conversation detail of wording with Mr. Kishan Shakariya, his number mentioned in invoice([protected]).And he also said it is a company fault not your's or his company dispatched only 1 quantity.
More over he apologized on this mistake.

After this talk he was trying only pretending on this point that he will dispatch very soon our pending order.After this wording 2 or 3 time he not pick my number.He also send me a new dispatch receipt on my what's app number.

You have already delivered my order no.cod85597012, order date 15/2/2016 at 12.15 A.M. BUT WHY YOU HAVE FAILED FOR THE ABOVEMENTIONED ORDERS

Sir,
I have ordered HP M1005 Mulftifunction printer on 11/02/2016 at shopclues.com by prepaid NEFT transaction (Order ID[protected], Later, order has been cancelled by shopclues.com due to non serviceability of courier partner of shopclues.com on 18/02/2016 and they initiated the refund of amount Rs. 11499 on the same date.
But Till Now the amount was not refunded to me. What to do sir? I need the refund immediately . Thank you.

I had purchased Godrej GSC18CD3WOT 1.5 Ton 3 star model AC from www.shopclues.com which i bought on 20990/- on 1st Feb 2016.
I had received product which was having invoice which looks like fake invoice from vendor which does not have any VAT no. or any registration no of vendor also it did not have warranty card and even user manual which normally comes will product, also on lodging complain to www.shopclues.com from 13th Feb 2016 they are replying that will revert after talking with vendor but today is 26th Feb 2016 still they are not replying anything, i have atleast 3 complaints after that but still same reply that will revert once will contact with vendor & ask from him.
I have no options but to lodge complain everywhere as i think that they are interested to reply to my query.
As online purchaser i find www.flipkart.com and www.amazon.in is far better service providers in compare www.shopclues.com they are just fooling customers anyway atleast i had better experience with other website and this is last transaction which will be done by side.

Sir,
I have ordered HP M1005 Mulftifunction printer on 11/02/2016 at shopclues.com by prepaid NEFT transaction (Transaction ID=BIL/[protected]//[protected]Z), Later, order has been cancelled by shopclues.com due to non serviceability of courier partner of shopclues.com on 18/02/2016 and they initiated the refund of amount 11499 on the same date.
But Till Now the amount was not refunded to me. What to do sir? I need the refund immediately . Thank you

It is totally broken condition. I have complained more then 5 times but No one interested to answering me. It is very bad site I lost so much my money.