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ShopClues.com Complaints & Reviews

1.3
Updated: Nov 28, 2025
Complaints 7003
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1673
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ShopClues.com reviews & complaints page 22

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O
from Hyderabad, Telangana
Nov 22, 2020
Resolved
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Address: 5-7-90/1, Manikya Nagar, Cheruvu bazar, Khammam Urban, Khammam. Telangana state. PIN: 507001
Website: ShopClues.com

I am trying to return the product and applied it their web portal but no one came for pickup. I am getting messages that person not available next address not found and today package not ready for pickup. I don't know why the issues happening to pickup. I am available at home. I simply stay at home. I have office work at home.
Feb 9, 2021
Complaint marked as Resolved 
The ShopClues team has raised refund amount and credited also I returned the product to them. Thanks Consumer complaints.. Thankyou
ShopClues.com customer support has been notified about the posted complaint.
Nov 22, 2020
Updated by [email protected]
No one came to home for pickup the return product. No one contacted me over the phone.
Still amount not credited to my account and no response from the ShopClues.com
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    S.TAMIL VANAN
    from Kanchipuram, Tamil Nadu
    Nov 19, 2020
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    I ordered a product through net banking of Rupees 517. I cancelled the order. In app shows refund in bank account. But the amount was refunded. Changed the mode into added clue buck
    ShopClues.com customer support has been notified about the posted complaint.
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      A
      Abi Dinesh
      Nov 19, 2020
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      I want to transfer clue buck credit refund amount in bank account
      ShopClues.com customer support has been notified about the posted complaint.
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        Abi Dinesh
        Nov 19, 2020
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        I received refund amount in clue bucks but I want to transfer that amount to my bank account reply asap .
        ShopClues.com customer support has been notified about the posted complaint.
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          Y
          Yogananth R
          from Mumbai, Maharashtra
          Nov 19, 2020
          Resolved
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          Resolved

          I cane booked nokia reburished 5310 red express mobile on 08/11/20
          under cod, after i think to change the order was prepaid by using bob
          debit card through paytem app. but your courrier man asked money
          to delivery the parcel, i told him it was already paid by me, i shown the details he regused to delivered. so what can i do ? the order was cancelled and retrurn back to my money. this is for your kind information

          yours faithfully
          R.YOGANANTH, IRS
          ASST.COMMISSIONER OF INCOME TAX [VIG]
          CHENNAI-600034.
          MOBILE NO.[protected], MY E MAIL ID: [protected]@gmail.com
          Aug 13, 2021
          Complaint marked as Resolved 
          ShopClues.com customer support has been notified about the posted complaint.
          Verified Support
          Nov 25, 2020
          ShopClues.com Customer Care's response
          Dear Yogananth,

          Greetings from ShopClues.com

          Our sincere apologies for the delay that happened in resolving your concern.

          We hereby confirm you that the refund of Rs. 1293.00 (which you paid through Paytm and CluesBucks Plus) has been processed against Order ID[protected] for Nokia 5310 Red Express Music With Battery And Charger.

          Below are the refund details:

          A) Refund method (Paytm)
          Refund Amount -1164
          Refund Processed date[protected]:38:52
          Expected Refund credit date[protected]

          B) CluesBucks refund
          Refund amount - 129 CluesBucks Plus (already credited in your ShopClues account)

          Best Regards,
          Team ShopClues
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            G
            ganeshsharma191
            Nov 19, 2020
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            Address: Nokha

            Order id is[protected]
            Wrong products received but company not accept it. And not return money
            ShopClues.com customer support has been notified about the posted complaint.
            Please help me i am wait in last one month
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              J
              Jain preeti
              Nov 18, 2020
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              Address: 16,2nd,f, Parasnath Panchavati,tajnagari phase-2,Fatehabad road
              Website: ShopClues

              Maine 11 nov.ko ek dress order ki.jis ki order id[protected] h.maine Google pay s 378rs.payment kiya.lakin payment pending dikha raha h.customer care no.pr koi baat nhi krta.3 fin s m complaint kr rahi hu.lakin abhi tk na kisi n contact kiya h or na hi koi solutions mila h.
              ShopClues.com customer support has been notified about the posted complaint.
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                N
                nasyr
                from Delhi, Delhi
                Nov 17, 2020
                Resolved
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                Resolved

                Website: Shopclues and Skyled

                After delay of 15 days Shopclues sent me a defective, used TV on which internet does not work among other defects. They are supposed to honor a full refund policy, but they have blocked my emails and phone calls. Even the manufacturer Skyled has blocked my phone calls. I am unable to contact customer care to both these dishonest companies.
                They also keep sending msgs of pickup failed with intention to cheat and deceive.
                Nov 25, 2020
                Complaint marked as Resolved 
                Refund given in bank account. Communication with customers is negligible and prone to escalation.
                ShopClues.com customer support has been notified about the posted complaint.
                Nov 17, 2020
                Updated by nasyr
                This is what they are continuously doing

                Nov 17, 2020
                Updated by nasyr
                Order no.[protected] of Shopclues
                Nov 17, 2020
                Updated by nasyr
                This is how they are harassing and tormenting me for last 10 days

                Nov 17, 2020
                Updated by nasyr
                And they have done this again

                Nov 17, 2020
                Updated by nasyr
                Now they have called up and promised to solve but no action so far
                Nov 17, 2020
                Updated by nasyr
                They have once again given me mental agony

                Nov 17, 2020
                Updated by nasyr
                They are doing this in a sadistic manner for last 10 days. Pl intervene immediately
                Nov 18, 2020
                Updated by nasyr
                They have started canceling pickup 5 times in a day and closing it. Please make them stop this sadistic joke

                Nov 18, 2020
                Updated by nasyr
                After 15 days torture their courier has picked up the junk TV. Complaint should be kept open till refund is made
                Nov 21, 2020
                Updated by nasyr
                Now they have made fake " refund" only in ""cluesbucks" and r refusing to refund in my bank account
                Nov 23, 2020
                Updated by nasyr
                Still have not refunded. If they say they have transferred, why is the amount not in my account??
                Nov 24, 2020
                Updated by nasyr
                Still no basic courtesy of a reply from this company. Pl make them refund.
                Nov 24, 2020
                Updated by nasyr
                Amount credited today.
                Company should be shamed for neglecting and harassing a trusting customer for a month, and responding only to consumer forum complaints
                Verified Support
                Nov 25, 2020
                ShopClues.com Customer Care's response
                Dear Customer,

                Greetings from ShopClues.com

                Our sincere apologies for the delay that happened in resolving your concern.

                We hereby confirm you that the refund of Rs. 10259.00 (which you paid through UPI and CluesBucks) has been processed against Order ID[protected] for Skyled S32S 32 inches(81.28 cm) Full HD Smart Certified Android LED Tv Black with ARM Cortex Quad core processor.

                Below are the refund details:

                A) Refund method (UPI)
                Refund Amount - Rs 10110
                Refund Processed date[protected]
                Expected Refund credit date[protected]
                Refund Reference Number (RRN) - 1757a212a725847T90b982c8

                B) CluesBucks refund
                Refund amount - 149 CluesBucks Plus (already credited in your ShopClues account)

                Best Regards,
                Team ShopClues
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                  Y
                  Yogananth R
                  from Mumbai, Maharashtra
                  Nov 16, 2020
                  Resolved
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                  Resolved

                  Address: OLD NO-5, NEW NO-9 SUBBIAH ST, PERIAMET, CHENNAI-600003

                  Sir,
                  i have booked nokia 5310 mobile on 8/11/20, order id no[protected], paid on patem for rs.1164/- only but your delivery person told me that was cod/instead of prepaid, i told him
                  i cane already paid amount of rs.1164/- it was already late
                  why you cane delay? he wrongly answered me you go to
                  aynavaram office made complaint it. Why i can go to
                  that place i cane pay the money for mobile your are not
                  delivery the article intime? why i cane take legal action
                  against you, i am working has the asst.Commr of income tax vig, chennai-34, so whether your are deliver or refund my cash immediately. I cane intiated departmental action
                  against your company. Yours faithfully
                  r.Yogananth, irs
                  asst.Commissioner of income tax [vig] chennai-600034, my mobile no-[protected]. Your delivery person named d.Praveen his speech was very worlgnly speak with me, he is warned and give instructionto him how to behave with public .
                  Dated on:16/11/20
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  ShopClues.com customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 17, 2020
                  ShopClues.com Customer Care's response
                  Dear Yogananth,

                  Greetings from ShopClues.com

                  Our sincere apologies for the trouble you were put through.

                  We understand the inconvenience you have faced against Order ID[protected], hence, we have forwarded your request to our billing department to check the transaction details for your order. You can expect the next update from us by 19th Nov, 2020. Also, please be informed that the order was confirmed against cash on delivery.

                  The courier partner will re-attempt the delivery of your order at the earliest.

                  Your patience in this unfortunate matter will be highly appreciated.

                  Best Regards,
                  Team ShopClues
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                    M
                    Mothilal001
                    Nov 14, 2020
                    Resolved
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                    Resolved

                    Address: Alpha Radios, Basement area house no. 573, VPO RAJOKRI NEW DELHI 110038. PHONE: 8744066823
                    Website: shopClues.com

                    IKall N6New (4G, Dual Sim, 7Inch) Calling Tablet with manufacturing Warranty

                    I ordered online. Not checked when received.
                    The same day I placed return.
                    I item received is duplicate.
                    Not resolved upto now.
                    The product not working - Defective Product. I got it from Delhi. Adress below:
                    Alpha Radios
                    1900, Chandni Chowk
                    Old Delhi, Delhi 110006
                    India
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ShopClues.com customer support has been notified about the posted complaint.
                    Nov 14, 2020
                    Updated by Mothilal001
                    My complaint is not resolved yet. ShopClues says it is resolved. what i have to do now. wher i have to complaint for getting my money back. Any suggestions please.
                    Verified Support
                    Nov 17, 2020
                    ShopClues.com Customer Care's response
                    Dear Mothilal,

                    Greetings from ShopClues.com

                    We would like to begin by apologizing for the inconvenience this may have caused you.

                    We would like to inform you that the product is under manufacturer warranty, hence, the authorised service center of Ikall will be in the best position to diagnose the defect and resolve it to your satisfaction.

                    Note: In case the service center is not providing you desired support, please obtain a job-sheet from them and send us the scanned copy of it. Also, you can share details of the service center if they deny to provide you the job sheet (complete address and contact number). We shall then escalate to the concerned team and ensure the service center resolve the issue faced by you.

                    Enclosed below are the contact details of the nearest Service Centre.

                    Contact Number:[protected]

                    Best Regards,
                    Team ShopClues
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                      M
                      Mothilal001
                      Nov 14, 2020
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                      Address: Jhansi

                      IKall N6New (4G, Dual Sim, 7Inch) Calling Tablet with manufacturing Warranty

                      I ordered online. Not checked when received.
                      The same day I placed return/ replacement.
                      Not resolved upto now.
                      The product not working - Defective Product. I got it from Delhi. Adress below:
                      Alpha Radios
                      1900, Chandni Chowk
                      Old Delhi, Delhi 110006
                      India
                      ShopClues.com customer support has been notified about the posted complaint.
                      Item is not in working condition when received.
                      This is the duplicate product sold by the same company because logo differs.
                      Shopclues did not replace or return money up to now.

                      please do my needy
                      thank you.
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                        P
                        Palash Pramanik
                        Nov 13, 2020
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                        Received one SMS and phone call regarding lucky draw winner.
                        Asking for depositing money to avail gift.
                        [protected]... named Sanjay Shetty.
                        Received SMS from[protected]
                        ShopClues.com customer support has been notified about the posted complaint.
                        Nov 13, 2020
                        Updated by Palash Pramanik
                        Welcome To Shopclues Shopping Pvt Ltd.
                        Dear Customer Congrats!
                        You Won Tata Safari Strome car and 2nd option car's market value RS/-1260000 Shopclues Offer Department.
                        Registration Charge INR 4999/-T&C
                        Validity today only.
                        Thanks and regards.
                        [protected]
                        [protected]
                        http://theshopclusluckywin.in
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                          S
                          skaltaf
                          Nov 13, 2020
                          Resolved
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                          Resolved

                          Address: Delhi

                          Dear Sir,

                          I have ordered a Router model # jiofi4 through cash on delivery basis.

                          I paid the amount Rs 2428/- during delivery of the product.

                          But he product is different i.e model # JMR1140(black) and the battery is defective, it is not charging and teh product is not working.

                          I have requested to return this product and thy have rejected my request.

                          Please look into the matter to refund my money.

                          Altaf
                          [protected]
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          ShopClues.com customer support has been notified about the posted complaint.
                          Nov 13, 2020
                          Updated by skaltaf
                          No update
                          Verified Support
                          Nov 17, 2020
                          ShopClues.com Customer Care's response
                          Dear Altaf,

                          Greetings from ShopClues.com

                          Our sincere apologies for the delay that happened in resolving your concern.

                          We have shared the information with our Support Team and they shall be connecting with you within next 48 hours for further proceedings.

                          Requesting your patience here.

                          Best Regards,
                          Team ShopClues
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                            V
                            Vijay Valhe
                            Nov 11, 2020
                            Resolved
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                            Resolved

                            I purchase shoes from ShopClues.com vide order number[protected]. Shoes quality was not upto mark . So raise complaint and returned. I had Many time complained to return money but no response from ShopClues. Only says they will raise tickets but it did not ncome on mail. Last 15 days i am suffering but nothing is happening. There is no customer care executive there to speak. Lastly I used some clues in purchasing but it did not allow me to use full clues.so finally ShopClues unfound a looting shoping site
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            ShopClues.com customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 13, 2020
                            ShopClues.com Customer Care's response
                            Dear Vijay,

                            Greetings from ShopClues.com

                            Our sincere apologies for the trouble you were put through.

                            As we have checked, you have used the refund against Order ID[protected] to place a fresh order which is Order ID[protected].

                            This is in reference to Order ID[protected] for Mantra Continuous Chanting Bell/Mantra Chanting - Effective for Meditation, Relaxation, Stress. We have refunded Rs 558 in your Credit Card on 12th Nov, 2020. The same would reflect in your account till or before 22nd Nov, 2020. Refund reference number against this order is 6049788415246404306100. Kindly wait till shared timeline.

                            Your patience in this unfortunate matter will be highly appreciated.

                            Best Regards,
                            Team ShopClues
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                              B
                              bhagya2201
                              Nov 11, 2020
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                              Dear sir /madam congratulations for SHOPCLUES Co. You are second lucky winner HYUNDAI i20 car prize Rs 8, 62, 000 cont for [protected]or toll free no [protected]
                              ShopClues.com customer support has been notified about the posted complaint.
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                                C
                                christo jackson
                                Nov 11, 2020
                                Resolved
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                                Resolved

                                I ordered a product from ShopClues where Ekart is the tracking and delivery partner. I had paid the bill online and the product was promised to be delivered on 30/10/2020. But was later postponed to 3/11/2020. But even after 8 days my product is not yet delivered. Im extremely depressed with this unprofessional working of ShopClues. I surely would complain to the Consumer Court, if my product is not delivered immediately
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                ShopClues.com customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 11, 2020
                                ShopClues.com Customer Care's response
                                Dear Christo,

                                Greetings from ShopClues.com

                                We would like to begin by apologizing for the inconvenience this may have caused you.

                                This is with reference to your Order ID[protected] for ustra Beard Growth Oil for Men - 35ml.

                                Kindly note that your order has been dispatched through Ekart under tracking ID SCLP[protected]. The shipment details have also been shared through an SMS and email.

                                We would request you to wait for delivery as your product is currently in-transit to your location and it is expected to be delivered to you at the earliest.

                                Your patience in this unfortunate matter will be highly appreciated.

                                Best Regards,
                                Team ShopClues
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                                  D
                                  djinfra
                                  from DELHI, Delhi
                                  Nov 11, 2020
                                  Resolved
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                                  Resolved

                                  Microwave ( Order ID : 191369925)

                                  First thing first, I think I made a blunder of shopping such costly equipment from Shop clues.Their whole system is very pathetic. First of all they delayed the delivery by good 3-4 days. Then they delivered the wrong product. Then even after posting the pics of the delivery received, they are again asking to post so many pictures. The outer pack of the equipment is itself showing all the details of the model delivered to me. Then why do...
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                                  M
                                  manish1345
                                  from Gurgaon, Haryana
                                  Nov 10, 2020
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                                  My order no.[protected] dated on 23 Oct, 2020, but both pieces are damaged n refund in my Cluesbucks but from my side i transfers the Cluesbucks to my bank account, it says that transfer in 09th Nov 2020 but still waiting for my amount/money. Please check n verify the enclosed screenshot.
                                  ShopClues.com customer support has been notified about the posted complaint.
                                  I m still waiting my money ShopClues company doesn't takes serious to customers problems.
                                  Please help me now i am getting some fraud calls in the name favour of ShopClues.
                                  Please consumer complaints help me to get my refund amount.
                                  Still waiting for my refund amount.
                                  i got refund only one piece amount only how about my second piece amount Rs. 201which is Refund I'd: 18068384 dated on 27 October, 2020. I didn't get my refund amount in my bank account of Rs. 201.
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                                    C
                                    chinthaa prathap
                                    Nov 9, 2020
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                                    9th Nov 2020 established delivery date but received my item delivered and change date 6days extra 15 Nov 2020 i am satisfied ShopClues
                                    ShopClues.com customer support has been notified about the posted complaint.
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                                      J
                                      jalashree007
                                      Nov 9, 2020
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                                      Address: thane
                                      Website: shopclues.com

                                      I have booked soldering machine but still not receive in my hand & I have receive complaint status is resolved & delivered hence, I spoke on shopcluse mobile no & boy said wait for 2 days your order being cancelled but its almost 3 days pass but still no revert.

                                      [protected]

                                      Contact @ [protected] / [protected]
                                      ShopClues.com customer support has been notified about the posted complaint.
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