ShopClues.com Complaints & Reviews

Address: 1/87 3rd St Eswaran nager

Shopclues cancelled my oder. Refund not money

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Address: Qr.no. E/7-G Railvihar, Chandrasekharpur, Bhubaneswar

My order id[protected],[protected]

Order is not recieved. At first payment debited from my bank account but there it shows payment failed. Then i raised a issue after few days they mailed me that your payment is successful by prepaid . But while receiving the order c courier service told that the payment is due and it is COD. But my payment is debited from my bank account through Google pay by prepaid. Till now I didn't receive my order.

Aug 13, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2020

ShopClues.com Customer Care's response Dear Ipsita,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

This is in reference to your Order ID[protected] for SHAKRIN Polycotton 3D printed Single Bedsheet with 1 Pillow Cover- White-Grey (Feather Print) regarding the delivery of your order and Order ID[protected] for CASA-NEST PVC Waterproof Checkered Shower Curtain - 54X84 Inches regarding the delivery of your order.

We would like to inform you that despite our efforts to deliver your order on time through Bluedart- DartPlus, it is quite unfortunate that the order could not be delivered.

The courier partner will re-attempt the delivery of your order at the earliest. Also, you may contact the courier company at [protected]. Your order is still in transit to your location and now expected to be delivered soon.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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I

Ipsita ipi

Oct 28, 2020

Payment done by prepaid but the currier service telling my payment is due and it is COD . Kindly Do solve my payment problem.

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ShopClues.com Customer Care

from Gurgaon, Haryana

Oct 30, 2020

Verified Support

Dear Ipsita,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

This is with reference to your Order ID[protected] for CASA-NEST PVC Waterproof Checkered Shower Curtain - 54X84 Inches.

We are pleased to inform you that the order has been successfully delivered at your shipping address.

We look forward to your next shopping with us on www.shopclues.com

Best Regards,
Team ShopClues

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Address: www.shopcluse.com

Order id[protected] me tridip Chowdhury ordered product from shopcluse 18 oct & delivery date was 25th oct but till today not delivered when i complaint shopcluse no response from their site so look this matter seriously very 3rd class service eresponcible company

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As I have ordered for the curtain amount of 489 and ShopClues provided the curtain of 389 of poor qualit and not taking the return as decided by their merchant. Even though I have sent them the pics too .I have tried their customers care executive several times but did not got any response from them.they never connect the call to cc and no other option of approaching them..

Aug 13, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Oct 26, 2020

Updated by Rashmi Pankaj Saxena They are cheating the customer by providing wrong n cheap products

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Oct 27, 2020

ShopClues.com Customer Care's response Dear Rashmi,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

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Address: Shopclues.com

This is a very bad experience with Shopclues.com.
I have ordered a pair of shoes which was not fit at all and I have raised a request for return.
The Product was picked up by shopclues and I am still waiting for the amount to be refunded.
Very bad and pathetic service by shopcluse.

The order no. was #[protected]

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Address: Gurgao

Send my order by prepaid mode

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The return request of the product that was ordered by me had been approved. However, the person who came to pick up the commodity refuse to take back the product and had asked to contact Shop clue customer service once again.
Please contact me.

Aug 6, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

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Oct 27, 2020

ShopClues.com Customer Care's response Dear Sanoop,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

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Address: Nowgam srinagar jammu kashmir india 190015

Company send me samsung phone instead of nokia phone

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Address: Lane no. 7, Radhabai Road, Kanwade Building, Jaysingpur, Kolhapur 416 101

I ordered Raptech Bluetooth Wireless Neckband Bluetooth Headset with Mic ( Multicolor)and I have done online payment. I received my order on Tuesday Oct 20, 2020. When I unboxed it, instead of Bluetooth headset there is Smart watch. There is details of Bluetooth headset on the parcel but inside there is smart watch. I requested to return it but your courier partner refused to take because of the details on the parcel is not matching with the delivered product. He suggested me to inform to the Shopclues.com. Then I sent mail to the support help but I didn't get any reply since 3 days. So, I request you to deliver my the ordered product. If it is not possible then I request a refund.
Here I am sharing the received wrong product and details of my ordered product.
Order number.[protected]

Aug 6, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2020

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

This is with reference to the reverse pick-up of Order ID[protected] for Raptech Bluetooth Wireless Neckband Bluetooth Headset with Mic (Multicolor).

We apologize that the pick-up by our courier team was not successful, hence we are re-arranging the reverse pick-up for the product on an urgent basis.

The courier executive is expected to collect the product soon. Please do not handover the product without pick-up receipt.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: CS 71 Sector 15 part 2 Vijay Rattan Vihar Gurgaon

Received pack of 7 Deos . Packing was OK . Once the product openend, it has water filled inside and also Deo bottles were found damaged

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2 month ago I ordered product from ShopClues and paid amount through online mode. They cancelled my order . And still now 2 months are over they not refund my amount in my bank account

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Address: Delhi

Shopclues sucks.
I ordered a motherboard and seller send me ondont know what in a small packet. Or returning the shopclues refunded the amount in form of cluesbucks which is wrong even when option for refund was selected as credit cards. Moreover, their customer care IVR says instructions for transferring amt will be forwarded .. but without any results.. sad I was deceived by this site .. help me in getting my money back in my CC

Aug 13, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2020

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

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Shopclues coll for mi you are fast winner in car price 1480000 amount deposit 9000 company account am deposit amount to not refund in company...

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Hi,

I had ordered lee cooper loafers and had done a payment of Rs.1215 from my credit card, Order ID :[protected]

The product received by me was not the original one and was the copy product, even the tag attached to the product was fake/ingenuine hence I put return request.

Now the product is picked up and I can see that the amount Rs.1215 credited as cluesbucks in my shopclues account.

I have sent many messages in the shoclues app against the order to credit back the refund to original payment mode i.e .on credit card but still i received it as clues bucks.

Request you to look into this and do the needful.

Thank You.

Aug 11, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2020

ShopClues.com Customer Care's response Dear Shanky,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

This is in reference to your return request raised against Order ID[protected] for Lee Cooper Men's Loafers has been approved.

Hence, the refund (which you paid through Credit card plus Clues Bucks) has been processed by us.

Below are the details:

A) Refund method - (Credit Card)
Refund Process date[protected]
Expected Date of Refund to show in your Account[protected]
Refund Amount - 1215
Refund mode - Credit Card

B) Clues Bucks refund
Refund Amount - 134 Clues Bucks Plus (already credited in your ShopClues account)
Refund Date[protected]

Best Regards,
Team ShopClues

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A

Abishek Lodha

Apr 26, 2021

I have ordered shorts from shop clues and I'm not satisfied with the product so I requested for return request and I want my refund ...but they are giving me refund in the form of clues bucks but I placed this order using debit card so I kindly request you to refund the money in the same mode from where I paid for this order...

Looking back for your earliest reply

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I ordered flow buzz 5.1 on june 17, 2020. COD confirmed. I got my product on 22 june, 2020. But I received wrong and damaged product of ikall 5.1 without speakers and remote. I filed a complaint. The took my return request but not yet came take back the wrong product. If I see the staus in app the return request is closed. They are cheating.

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Order I'd
[protected]
[protected]

I had ordered hobbins powerbank as per the Customer review of 5 star I had ordered it but I had reciveed unbranded POWERBANK and also small size, and low Mah powerbank

I m not duffer and idot that I should accept Deffective and unbranded Product what was shown and what was provide and my return pcikup also cancel from Shopclues please take this back and refund my money back

Aug 9, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2020

ShopClues.com Customer Care's response Dear Swapnil,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

This is with reference to your Order ID[protected] for Hobins Flovy Fast Charge 20000 Mah Power Bank (Purple) With 6 Months Seller Warranty and Order ID[protected] for Hobins Flovy Fast Charge 20000 Mah Power Bank (Purple) With 6 Months Seller Warranty.

We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.

Therefore, we would not be able to process your return request.

We appreciate your understanding in this matter. For detailed return policy, please visit www.shopclues.com/return-policy.html

Best Regards,
Team ShopClues

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I got call and whatsapp msg from mobile number +[protected]. I won car prize worth about 12 lakh and i do pay 12800 to get the prize.

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Mere sath cheating ki he f2 screen eyes mene 3 unit ka order kiya par muje sirf 1 unit me mila mujse pese 3 unit k liye he

+1 videos

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I ordered Jack Klein multiple combos with synthetic strap casual watch, Bluetooth headset, Belt, Purse. But in my parcel Bluetooth headset was missing. In this regard I post refund option but so far no action taken.

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I had purchased a product from shopclues through UPI but within an hour I canceled the order, this was on 18th September 2020.
Shopclues advised that the refund will reflect in 10 days in on 29th Sep.
Amount never came in to bank when I complaint they give me RRN number stating they had initiated the refund kindly coordinate with bank.
When I contact the bank they informed me that this number is not legit and there is no such refund initiated.
I am trying to raise a complaint almost everyday but shopclues is adamant and not giving my refund.

ShopClues.com customer support has been notified about the posted complaint.

ShopClues.com Complaints & Reviews

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ShopClues.com reviews & complaints page 24

Not Refund delays

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Payment problem

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Deffiency in service

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Not taking return of wrong products

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Refund not received

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My order 190910499 payment debit from my bank account but my order shiped on COD Mode.so please refund my payment in bank uco

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Refurbished Nokia 2300 return not pick up

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Sending samsung phone instead of nokia

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Wrong product delivered and cancelled return request

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Fake product ( Deo)

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About refund

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Non transferring my amount in credit card

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Lottery winner amount 14,80000 car winner in fast paise

Order ID- 190686754 Refund was given as cluesbucks and not credited to original payment mode

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Wrong and damaged product delivered

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Local power bank received from ShopClues

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Winner of car

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Quantity fraud

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Wrong quantity deliver

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Refund not giving

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