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ShopClues.com Complaints & Reviews

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Updated: Apr 28, 2026
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ShopClues.com reviews & complaints page 27

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M
Madhavi Bangal
Aug 28, 2020
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Address: Clues Network Private Limited, Building No. 112, Sector-44, Gurgaon, 122001, Haryana, India,

I had placed the order of Vkaran anarkali gown online from my son's mobile (Mobile Number : [protected]) on 20/7/2020. Order ID is[protected]. I had paid the amount of Rs. 639 online by using my son's debit card. But till today I did not get this product. And on 24/7/2020 my son received the message that the product is delivered to you. The delivery agent did not call me to inform about the delivery of the product. Since 24th July I am sending the messages on customer support to Shopclues company regarding the delivery issue. Also I tried to contact the shopclues customer executive on [protected] regarding the delivery problem. But nobody received my call. Only the recorded voice could be heard. On 26th August again I requested the customer executive to call me and the customer executive called me. But the executive refused to deliver the product. Then I requested the executive to give the refund of Rs. 639. But the executive again refused to give the refund of Rs. 639. I want either Vkaran anarkali gown or the refund of Rs. 639. Please solve this problem as early as possible.

Mrs. Madhavi Bangal
Bangalore, Karnataka.
ShopClues.com customer support has been notified about the posted complaint.
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    prisann
    Aug 27, 2020
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    Hi, I ordered a product from shopclues and did full payment for it.
    However, its been delayed so many times. I am unable to cancel the product even as i get a message saying "cannot cancel a product as it is in transit"

    On the expected day of delivery i used to get "Delivery delayed", but now i am not getting that message either.

    order Number:[protected]
    Day of order: 10 Aug 2020
    Day of expected Delivery :16 Aug 2020

    Day of complaint: 27 AUg 2020.
    ShopClues.com customer support has been notified about the posted complaint.
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      T
      THE GREAT SUSPENSION
      Aug 25, 2020
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      I have an order with ShopClues order id[protected]. The shipment was not delivered to me it is in transit and now it is wad returned to the seller but in Shopclues panel there are showing a return request for me, how it is possible order is not delivered to me still they continuosly arranging the pick up request and the same i am already shared with ShopClues but they are not responding to this. I request to ShopClues please check the order status through tracking ID and please update the panel . email id [protected]@gmail.com, mob: [protected].
      ShopClues.com customer support has been notified about the posted complaint.
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        R
        Roshini goud
        Aug 25, 2020
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        I have order on 16 august but there is no information till date. Please help me to get my order. My order ID is[protected] . Please send my order as soon as possible and I have already paid money for the product.
        Aug 26, 2020
        Complaint marked as Resolved 
        Solved
        ShopClues.com customer support has been notified about the posted complaint.
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          S
          Sach Sharma
          Aug 23, 2020
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          Address: Hudco colony lonavala

          I have received powerbank which is defective and not not received my Fund back on my bank [protected]
          ShopClues.com customer support has been notified about the posted complaint.
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            T
            tusharchavan
            from Mumbai, Maharashtra
            Aug 22, 2020
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            Order number
            [protected]

            I want to file complaint against the seller for deffective and damahe product recived

            I had orded green moong dal. If the seller doesn't have the inventory in stock then he should off the inventory and not give the product or cancel the product he had given green moongh dal in deffective quality and damage all insect and stones in green moongh dal.

            2nd reason he should have the sense that all products atleast food product pack propely with some tight container and safety to it that customer get in proper condition he had packed so tightly all materials was inside it and damage due to poor packing

            3rd reason the product which he had provide is expired and outdated stock because inside the product small black kernels is there black kernel is type of insects which produces due to old stock grains and that grains is not usable once insect occurred into it

            And 4the reason he should know we are living in invisible enemy which can't see but affect human organs very badly and in this condition he had given insect product not think about shopclues business and customer health only thinking of his wealth

            I m esclating this issue to shopclues customercare and [protected]@support. Shopclues.com and. [protected]@shopclues.com, sanjay sethi sir, bhavishya chauhan sir, shijoon lee and kanchan kukreja and all consumer complaint department of india and jago grahak jago also...

            Then seller will know what type of game is playing with customer safety and health... Seller should get lesson
            ShopClues.com customer support has been notified about the posted complaint.
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              T
              tusharchavan
              from Mumbai, Maharashtra
              Aug 22, 2020
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              Order Number
              [protected] and[protected]

              I had order 5 litre Oil of rs 660 because it was low and I had order 2 different order so seller duty is that the Product should give in different box amd with poly cab packing of container
              He had not done that he had merged two order in one box[protected] and[protected] this two order had bad merged .This Two Container Collide each other in transit and damage totally all oil was leak and floated in the container box this is totally Damage due to poor packing from ShopClues ... Now this oil is usable and edible and also this product I had recived old stock it was almost yet to expired can't take risk on Health issue ... It is hazerdous due to almost expired Product and much more than damage Product.. we are living in corona condition taking care of safety and in that we can't take risk of Damage Product and Expired Prod uct... This is Product is totally Disposable Can't Accept and now seller had also make Product Out of Stock it means he doesn't have Fresh Stock what was there he had provided with defective Damage Condition..My Money is Totally Wasted First Order From ShopClues And this I had Getted Please Refund my Money Back immediately
              ShopClues.com customer support has been notified about the posted complaint.
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                T
                tusharchavan
                from Mumbai, Maharashtra
                Aug 22, 2020
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                Order I'd
                [protected]
                [protected]

                I had ordered hobbins powerbank as per the Customer review of 5 star I had ordered it but I had reciveed unbranded POWERBANK and also small size, and low Mah powerbank

                I m not duffer and idot that I should accept Deffective and unbranded Product what was shown and what was provide and my return pcikup also cancel from Shopclues please take this back and refund my money back
                ShopClues.com customer support has been notified about the posted complaint.
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                  V
                  Vidhya Lakshminarasimhan
                  Aug 21, 2020
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                  Address: Gurgaon

                  They called me and the voicecall was breaking up so much i had to hang up. I didnt have a network problem as i have been receiving calls without disturbance.

                  They have emailed saying my phone has a network problem and that my refund problem would be resolved in 2 business days... Its already day 4. Noone has called or refunded the remaining amount.

                  This refund that i am requesting is for two quilts they took back and refunded only for one. Please ask them to refund for the remaining quilt. Why did they pick both up and refund only for one!!!??? Pathetic cruel business
                  ShopClues.com customer support has been notified about the posted complaint.
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                    P
                    pilotpradhan
                    Aug 20, 2020
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                    Address: Iitamati, nayagarh,pin- 752068

                    I have purchase a iPhone 6, then i have return that product to company, he told that ur product is good sooo he could not refund provided to me.then he returned back my product, but that not the product i have returned to company...many time i have complained but no body resolve my problem.i have returned q gray colour iPhone 6.he return to me a damage golden colour iPhone panel, battery, front display (mother board missing)
                    Order id[protected]
                    ShopClues.com customer support has been notified about the posted complaint.
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                      Y
                      Yashid
                      Aug 20, 2020
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                      Sir mene Shopclues se rs 7800 ka item watch purchase kiya uske baad me wo return nahi kr raha hai return policy bhi hai fir bhi nahi help me all team
                      ShopClues.com customer support has been notified about the posted complaint.
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                        Y
                        YuvrajSinghxyz
                        Aug 19, 2020
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                        Website: www.shopclues.com

                        MY ORDER ID[protected]
                        I have ordered iPhone x 64 GB but I have received iPhone 7 128 GB and when I raise ticket shopclues automatically closes my ticket without my concern or without resolving the issue. Its already been 20 days I am struggling for return. i cant contact shopclues customer care it says that the customer care executive is unable to take please raise a ticket but they automatically closes the ticket. And the package i recieve was tampered and taped on a hole.
                        PLEASE NEVER BUY FROM SHOPCLUES !

                        Please anyone help me

                        I AM ATTACHING THE PHOTOS OF THE PACKAGE
                        ShopClues.com customer support has been notified about the posted complaint.
                        Aug 19, 2020
                        Updated by YuvrajSinghxyz
                        and to specify there wa no bill inside the package or on the package

                        Aug 19, 2020
                        Updated by YuvrajSinghxyz
                        you can see the hole on the pcakage

                        Aug 21, 2020
                        Updated by YuvrajSinghxyz
                        They closed my ticket without any reply or clarification.

                        never buy from shopclues.

                        i want my refund
                        Aug 24, 2020
                        Updated by YuvrajSinghxyz
                        please reply shopclues
                        Aug 24, 2020
                        Updated by YuvrajSinghxyz
                        shopclues cheated me
                        They closed my ticket without any reply, justification or conclution
                        i want my refund

                        very bad service shopclues
                        never buy from shopclues
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                          R
                          roshan3032
                          Aug 17, 2020
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                          Fake winning contest

                          Address: mumbai

                          Dear shopclues team, today i received a letter from shop clues with address given in attached photos.
                          They sent a letter and certificate and scratch card saying i won lucky draw contest in anniversary celebrations of company. I know it’s fake.
                          This cheating giving bad name to your company and also impacting life of some innocent people who feel this is real and undergo unnecessary struggles.
                          Why don’t your...
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                          S
                          Sufi321
                          Aug 16, 2020
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                          Address: Srinagar ellahibagh 190001

                          Nokia 5800 fake chinese phone
                          Return id 8100291
                          By mistake refund in cluesbucks
                          Refund in bank remember
                          I didnt use cluesbuck wothout prepaid account
                          ShopClues.com customer support has been notified about the posted complaint.
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                            M
                            Mukeshmaali2131331
                            Aug 16, 2020
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                            Resolved

                            Order Number
                            [protected]
                            [protected]

                            I had ordered Amul trunk Underwear in my life I never thought that seller will give me Usable type product
                            Seller had given me the product which became whitish... The Product whitish become when someone had used and sweat apply on it ... This is usable someone Product given me that underwear inner part became white which someone had used allready and can't accept hazerdous Product which is harmful to skin and bad vulgar smell also coming from the underwear of long storage Product seller thaught it is not returnable Product so I should give deffective product so customer can frusted and not return me... Sorry I can't accept this usable and deffective product which is harmful to my skin so please arrange Reverse Pickup and refund my money back in respective orignal mode
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            ShopClues.com customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 19, 2020
                            ShopClues.com Customer Care's response
                            Dear Mukesh,

                            Greetings from ShopClues.com

                            This is with reference to your Order ID[protected] and[protected] for Amul Comfy Multi Trunk Pack of 2 regarding the return of your package.

                            We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
                            Therefore, we would not be able to process your return request.

                            We appreciate your understanding in this matter. For detailed return policy, please visit http://www.shopclues.com/return-policy.html

                            Best Regards,
                            Customer Support Team
                            ShopClues.com
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                              M
                              Mukeshmaali2131331
                              Aug 16, 2020
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                              Resolved

                              Order i'd
                              [protected]
                              [protected]

                              I had ordered hobbins powerbank as per the customer review of 5 star i had ordered it but i had reciveed unbranded powerbank and also small size, and low mah powerbank

                              I m not duffer and idot that i should accept deffective and unbranded product what was shown and what was provide and my return pcikup also cancel from shopclues please take this back and refund my money back
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ShopClues.com customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 19, 2020
                              ShopClues.com Customer Care's response
                              Hi Mukesh,

                              We've responded you on your previous complaint in this regard. Please check the same for more clarity.

                              Best Regards,
                              Team ShopClues
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                                A
                                ashokgulati
                                Aug 14, 2020
                                Resolved
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                                Resolved

                                Address: house number-782 i block brs nagaer ludhiana

                                Hi concern

                                This is inform you that from last three days i have received call from mobile number [protected].. They said we calling from shop clues.. They have all detail what i ordered on your side complete detail of product also confirm me my residences.. They offer me you have won bumper prize rs. 820000.00 you avail cash or you avail maruti swift four wheeler. Both option available for you... Attached for you ref.

                                Said me you transfer some rs.4250.00 for processing. So that we proceed your prize.

                                I want written clarification on same how he got my personal information whose i share with you when i ordered product with you. I will claim on your company if any fraud happen with me.. I file legal complaint against your company if my not received sufficient reply from your side. And also share call recording with media and social sides if not get response from your side..

                                M very much surprsed once i got message same like merchant app once i order -
                                Expecting positive response from your side asap.

                                Regards
                                Ashok gulati
                                [protected].
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ShopClues.com customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 19, 2020
                                ShopClues.com Customer Care's response
                                Dear Ashok,

                                Greetings from ShopClues.com

                                Our sincere apologies for the trouble you were put through.

                                Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                                Your patience in this unfortunate matter will be highly appreciated.

                                Best Regards,
                                Team ShopClues
                                Hlo . This is real or fake . That’s my Question . Your company customer send me one massage . I won in lucky draw TaTa nexon car this massage is fake or real pls answer it
                                ShopClues.com Customer Care's response, Aug 19, 2020
                                Verified Support
                                Dear Sree,

                                Greetings from ShopClues.com

                                Our sincere apologies for the trouble you were put through.

                                Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                                Your patience in this unfortunate matter will be highly appreciated.

                                Best Regards,
                                Team ShopClues
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                                  R
                                  Ravikudartkar737
                                  Aug 13, 2020
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                                  Resolved

                                  Order I'd
                                  [protected]
                                  [protected]

                                  I had ordered hobbins powerbank as per the Customer review of 5 star I had ordered it but I had reciveed unbranded POWERBANK and also small size, and low Mah powerbank

                                  I m not duffer and idot that I should accept Deffective and unbranded Product what was shown and what was provide and my return pcikup also cancel from Shopclues please take this back and refund my money back
                                  Aug 11, 2021
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Aug 19, 2020
                                  ShopClues.com Customer Care's response
                                  Dear Shivalkar,

                                  Greetings from ShopClues.com

                                  This is with reference to your Order ID[protected] for Hobins Flovy Fast Charge 20000 Mah Power Bank (Purple) With 6 Months Seller Warranty.

                                  We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.

                                  Therefore, we would not be able to process your return request.

                                  We appreciate your understanding in this matter. For detailed return policy, please visit http://www.shopclues.com/return-policy.html

                                  For further assistance, please visit http://www.shopclues.com/help.html

                                  Best Regards,
                                  Customer Support Team
                                  ShopClues.com
                                  Verified Support
                                  Aug 19, 2020
                                  ShopClues.com Customer Care's response
                                  Dear Shivalkar,

                                  Greetings from ShopClues.com

                                  This is with reference to your Order ID[protected] for Hobins Flovy Fast Charge 20000 Mah Power Bank (Purple) With 6 Months Seller Warranty.

                                  We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.

                                  Therefore, we would not be able to process your return request.

                                  We appreciate your understanding in this matter. For detailed return policy, please visit http://www.shopclues.com/return-policy.html

                                  For further assistance, please visit http://www.shopclues.com/help.html

                                  Best Regards,
                                  Customer Support Team
                                  ShopClues.com
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                                    ashima chawla
                                    Aug 13, 2020
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                                    You bloody fraud just weight
                                    ShopClues.com customer support has been notified about the posted complaint.
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                                      G
                                      Ghulam ali hussain
                                      Aug 13, 2020
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                                      Dear shopcluse
                                      this Is to inform you that i made an order laxmi kant book but you send me the E book interms of that book which is not acceptalbe change my order status from E book to hard copy i have already complaining on that no [protected] but There is no response from u. i hope u will conider my matter immediately and urgently

                                      Thanks & Regard
                                      Ghulam ali hussain
                                      Mobile no. [protected]
                                      ShopClues.com customer support has been notified about the posted complaint.
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