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ShopClues.com Complaints & Reviews

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Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 27

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P
prisann
Aug 27, 2020
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Hi, I ordered a product from shopclues and did full payment for it.
However, its been delayed so many times. I am unable to cancel the product even as i get a message saying "cannot cancel a product as it is in transit"

On the expected day of delivery i used to get "Delivery delayed", but now i am not getting that message either.

order Number:[protected]
Day of order: 10 Aug 2020
Day of expected Delivery :16 Aug 2020

Day of complaint: 27 AUg 2020.
ShopClues.com customer support has been notified about the posted complaint.
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    THE GREAT SUSPENSION
    Aug 25, 2020
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    I have an order with ShopClues order id[protected]. The shipment was not delivered to me it is in transit and now it is wad returned to the seller but in Shopclues panel there are showing a return request for me, how it is possible order is not delivered to me still they continuosly arranging the pick up request and the same i am already shared with ShopClues but they are not responding to this. I request to ShopClues please check the order status through tracking ID and please update the panel . email id [protected]@gmail.com, mob: [protected].
    ShopClues.com customer support has been notified about the posted complaint.
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      Roshini goud
      Aug 25, 2020
      Resolved
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      Resolved

      I have order on 16 august but there is no information till date. Please help me to get my order. My order ID is[protected] . Please send my order as soon as possible and I have already paid money for the product.
      Aug 26, 2020
      Complaint marked as Resolved 
      Solved
      ShopClues.com customer support has been notified about the posted complaint.
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        S
        Sach Sharma
        Aug 23, 2020
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        Address: Hudco colony lonavala

        I have received powerbank which is defective and not not received my Fund back on my bank [protected]
        ShopClues.com customer support has been notified about the posted complaint.
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          T
          tusharchavan
          from Mumbai, Maharashtra
          Aug 22, 2020
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          Order number
          [protected]

          I want to file complaint against the seller for deffective and damahe product recived

          I had orded green moong dal. If the seller doesn't have the inventory in stock then he should off the inventory and not give the product or cancel the product he had given green moongh dal in deffective quality and damage all insect and stones in green moongh dal.

          2nd reason he should have the sense that all products atleast food product pack propely with some tight container and safety to it that customer get in proper condition he had packed so tightly all materials was inside it and damage due to poor packing

          3rd reason the product which he had provide is expired and outdated stock because inside the product small black kernels is there black kernel is type of insects which produces due to old stock grains and that grains is not usable once insect occurred into it

          And 4the reason he should know we are living in invisible enemy which can't see but affect human organs very badly and in this condition he had given insect product not think about shopclues business and customer health only thinking of his wealth

          I m esclating this issue to shopclues customercare and [protected]@support. Shopclues.com and. [protected]@shopclues.com, sanjay sethi sir, bhavishya chauhan sir, shijoon lee and kanchan kukreja and all consumer complaint department of india and jago grahak jago also...

          Then seller will know what type of game is playing with customer safety and health... Seller should get lesson
          ShopClues.com customer support has been notified about the posted complaint.
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            T
            tusharchavan
            from Mumbai, Maharashtra
            Aug 22, 2020
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            Order Number
            [protected] and[protected]

            I had order 5 litre Oil of rs 660 because it was low and I had order 2 different order so seller duty is that the Product should give in different box amd with poly cab packing of container
            He had not done that he had merged two order in one box[protected] and[protected] this two order had bad merged .This Two Container Collide each other in transit and damage totally all oil was leak and floated in the container box this is totally Damage due to poor packing from ShopClues ... Now this oil is usable and edible and also this product I had recived old stock it was almost yet to expired can't take risk on Health issue ... It is hazerdous due to almost expired Product and much more than damage Product.. we are living in corona condition taking care of safety and in that we can't take risk of Damage Product and Expired Prod uct... This is Product is totally Disposable Can't Accept and now seller had also make Product Out of Stock it means he doesn't have Fresh Stock what was there he had provided with defective Damage Condition..My Money is Totally Wasted First Order From ShopClues And this I had Getted Please Refund my Money Back immediately
            ShopClues.com customer support has been notified about the posted complaint.
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              T
              tusharchavan
              from Mumbai, Maharashtra
              Aug 22, 2020
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              Order I'd
              [protected]
              [protected]

              I had ordered hobbins powerbank as per the Customer review of 5 star I had ordered it but I had reciveed unbranded POWERBANK and also small size, and low Mah powerbank

              I m not duffer and idot that I should accept Deffective and unbranded Product what was shown and what was provide and my return pcikup also cancel from Shopclues please take this back and refund my money back
              ShopClues.com customer support has been notified about the posted complaint.
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                V
                Vidhya Lakshminarasimhan
                Aug 21, 2020
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                Address: Gurgaon

                They called me and the voicecall was breaking up so much i had to hang up. I didnt have a network problem as i have been receiving calls without disturbance.

                They have emailed saying my phone has a network problem and that my refund problem would be resolved in 2 business days... Its already day 4. Noone has called or refunded the remaining amount.

                This refund that i am requesting is for two quilts they took back and refunded only for one. Please ask them to refund for the remaining quilt. Why did they pick both up and refund only for one!!!??? Pathetic cruel business
                ShopClues.com customer support has been notified about the posted complaint.
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                  P
                  pilotpradhan
                  Aug 20, 2020
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                  Address: Iitamati, nayagarh,pin- 752068

                  I have purchase a iPhone 6, then i have return that product to company, he told that ur product is good sooo he could not refund provided to me.then he returned back my product, but that not the product i have returned to company...many time i have complained but no body resolve my problem.i have returned q gray colour iPhone 6.he return to me a damage golden colour iPhone panel, battery, front display (mother board missing)
                  Order id[protected]
                  ShopClues.com customer support has been notified about the posted complaint.
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                    Y
                    Yashid
                    Aug 20, 2020
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                    Sir mene Shopclues se rs 7800 ka item watch purchase kiya uske baad me wo return nahi kr raha hai return policy bhi hai fir bhi nahi help me all team
                    ShopClues.com customer support has been notified about the posted complaint.
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                      Y
                      YuvrajSinghxyz
                      Aug 19, 2020
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                      Website: www.shopclues.com

                      MY ORDER ID[protected]
                      I have ordered iPhone x 64 GB but I have received iPhone 7 128 GB and when I raise ticket shopclues automatically closes my ticket without my concern or without resolving the issue. Its already been 20 days I am struggling for return. i cant contact shopclues customer care it says that the customer care executive is unable to take please raise a ticket but they automatically closes the ticket. And the package i recieve was tampered and taped on a hole.
                      PLEASE NEVER BUY FROM SHOPCLUES !

                      Please anyone help me

                      I AM ATTACHING THE PHOTOS OF THE PACKAGE
                      ShopClues.com customer support has been notified about the posted complaint.
                      Aug 19, 2020
                      Updated by YuvrajSinghxyz
                      and to specify there wa no bill inside the package or on the package

                      Aug 19, 2020
                      Updated by YuvrajSinghxyz
                      you can see the hole on the pcakage

                      Aug 21, 2020
                      Updated by YuvrajSinghxyz
                      They closed my ticket without any reply or clarification.

                      never buy from shopclues.

                      i want my refund
                      Aug 24, 2020
                      Updated by YuvrajSinghxyz
                      please reply shopclues
                      Aug 24, 2020
                      Updated by YuvrajSinghxyz
                      shopclues cheated me
                      They closed my ticket without any reply, justification or conclution
                      i want my refund

                      very bad service shopclues
                      never buy from shopclues
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                        R
                        roshan3032
                        Aug 17, 2020
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                        Fake winning contest

                        Address: mumbai

                        Dear shopclues team, today i received a letter from shop clues with address given in attached photos.
                        They sent a letter and certificate and scratch card saying i won lucky draw contest in anniversary celebrations of company. I know it’s fake.
                        This cheating giving bad name to your company and also impacting life of some innocent people who feel this is real and undergo unnecessary struggles.
                        Why don’t your...
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                        S
                        Sufi321
                        Aug 16, 2020
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                        Address: Srinagar ellahibagh 190001

                        Nokia 5800 fake chinese phone
                        Return id 8100291
                        By mistake refund in cluesbucks
                        Refund in bank remember
                        I didnt use cluesbuck wothout prepaid account
                        ShopClues.com customer support has been notified about the posted complaint.
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                          M
                          Mukeshmaali2131331
                          Aug 16, 2020
                          Resolved
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                          Resolved

                          Order Number
                          [protected]
                          [protected]

                          I had ordered Amul trunk Underwear in my life I never thought that seller will give me Usable type product
                          Seller had given me the product which became whitish... The Product whitish become when someone had used and sweat apply on it ... This is usable someone Product given me that underwear inner part became white which someone had used allready and can't accept hazerdous Product which is harmful to skin and bad vulgar smell also coming from the underwear of long storage Product seller thaught it is not returnable Product so I should give deffective product so customer can frusted and not return me... Sorry I can't accept this usable and deffective product which is harmful to my skin so please arrange Reverse Pickup and refund my money back in respective orignal mode
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          ShopClues.com customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 19, 2020
                          ShopClues.com Customer Care's response
                          Dear Mukesh,

                          Greetings from ShopClues.com

                          This is with reference to your Order ID[protected] and[protected] for Amul Comfy Multi Trunk Pack of 2 regarding the return of your package.

                          We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
                          Therefore, we would not be able to process your return request.

                          We appreciate your understanding in this matter. For detailed return policy, please visit http://www.shopclues.com/return-policy.html

                          Best Regards,
                          Customer Support Team
                          ShopClues.com
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                            M
                            Mukeshmaali2131331
                            Aug 16, 2020
                            Resolved
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                            Resolved

                            Order i'd
                            [protected]
                            [protected]

                            I had ordered hobbins powerbank as per the customer review of 5 star i had ordered it but i had reciveed unbranded powerbank and also small size, and low mah powerbank

                            I m not duffer and idot that i should accept deffective and unbranded product what was shown and what was provide and my return pcikup also cancel from shopclues please take this back and refund my money back
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ShopClues.com customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 19, 2020
                            ShopClues.com Customer Care's response
                            Hi Mukesh,

                            We've responded you on your previous complaint in this regard. Please check the same for more clarity.

                            Best Regards,
                            Team ShopClues
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                              A
                              ashokgulati
                              Aug 14, 2020
                              Resolved
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                              Resolved

                              Address: house number-782 i block brs nagaer ludhiana

                              Hi concern

                              This is inform you that from last three days i have received call from mobile number [protected].. They said we calling from shop clues.. They have all detail what i ordered on your side complete detail of product also confirm me my residences.. They offer me you have won bumper prize rs. 820000.00 you avail cash or you avail maruti swift four wheeler. Both option available for you... Attached for you ref.

                              Said me you transfer some rs.4250.00 for processing. So that we proceed your prize.

                              I want written clarification on same how he got my personal information whose i share with you when i ordered product with you. I will claim on your company if any fraud happen with me.. I file legal complaint against your company if my not received sufficient reply from your side. And also share call recording with media and social sides if not get response from your side..

                              M very much surprsed once i got message same like merchant app once i order -
                              Expecting positive response from your side asap.

                              Regards
                              Ashok gulati
                              [protected].
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ShopClues.com customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 19, 2020
                              ShopClues.com Customer Care's response
                              Dear Ashok,

                              Greetings from ShopClues.com

                              Our sincere apologies for the trouble you were put through.

                              Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                              Your patience in this unfortunate matter will be highly appreciated.

                              Best Regards,
                              Team ShopClues
                              Hlo . This is real or fake . That’s my Question . Your company customer send me one massage . I won in lucky draw TaTa nexon car this massage is fake or real pls answer it
                              ShopClues.com Customer Care's response, Aug 19, 2020
                              Verified Support
                              Dear Sree,

                              Greetings from ShopClues.com

                              Our sincere apologies for the trouble you were put through.

                              Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                              Your patience in this unfortunate matter will be highly appreciated.

                              Best Regards,
                              Team ShopClues
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                                R
                                Ravikudartkar737
                                Aug 13, 2020
                                Resolved
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                                Resolved

                                Order I'd
                                [protected]
                                [protected]

                                I had ordered hobbins powerbank as per the Customer review of 5 star I had ordered it but I had reciveed unbranded POWERBANK and also small size, and low Mah powerbank

                                I m not duffer and idot that I should accept Deffective and unbranded Product what was shown and what was provide and my return pcikup also cancel from Shopclues please take this back and refund my money back
                                Aug 11, 2021
                                Complaint marked as Resolved 
                                Verified Support
                                Aug 19, 2020
                                ShopClues.com Customer Care's response
                                Dear Shivalkar,

                                Greetings from ShopClues.com

                                This is with reference to your Order ID[protected] for Hobins Flovy Fast Charge 20000 Mah Power Bank (Purple) With 6 Months Seller Warranty.

                                We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.

                                Therefore, we would not be able to process your return request.

                                We appreciate your understanding in this matter. For detailed return policy, please visit http://www.shopclues.com/return-policy.html

                                For further assistance, please visit http://www.shopclues.com/help.html

                                Best Regards,
                                Customer Support Team
                                ShopClues.com
                                Verified Support
                                Aug 19, 2020
                                ShopClues.com Customer Care's response
                                Dear Shivalkar,

                                Greetings from ShopClues.com

                                This is with reference to your Order ID[protected] for Hobins Flovy Fast Charge 20000 Mah Power Bank (Purple) With 6 Months Seller Warranty.

                                We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.

                                Therefore, we would not be able to process your return request.

                                We appreciate your understanding in this matter. For detailed return policy, please visit http://www.shopclues.com/return-policy.html

                                For further assistance, please visit http://www.shopclues.com/help.html

                                Best Regards,
                                Customer Support Team
                                ShopClues.com
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                                  A
                                  ashima chawla
                                  Aug 13, 2020
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                                  You bloody fraud just weight
                                  ShopClues.com customer support has been notified about the posted complaint.
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                                    Ghulam ali hussain
                                    Aug 13, 2020
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                                    Dear shopcluse
                                    this Is to inform you that i made an order laxmi kant book but you send me the E book interms of that book which is not acceptalbe change my order status from E book to hard copy i have already complaining on that no [protected] but There is no response from u. i hope u will conider my matter immediately and urgently

                                    Thanks & Regard
                                    Ghulam ali hussain
                                    Mobile no. [protected]
                                    ShopClues.com customer support has been notified about the posted complaint.
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                                      D
                                      dinotyr
                                      Aug 12, 2020
                                      Resolved
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                                      Resolved

                                      I want to delete my shopclues account as i have given wrong email id by mistake, i tried to contact shopclues customer care but there was no response
                                      Aug 10, 2021
                                      Complaint marked as Resolved 
                                      ShopClues.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 19, 2020
                                      ShopClues.com Customer Care's response
                                      Dear Prashant,

                                      Greetings from ShopClues.com

                                      We would like to begin by apologizing for the inconvenience this may have caused you.

                                      Please share your registered email id with us to check and resolve it at the earliest.

                                      Best Regards,
                                      Team ShopClues
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