ShopClues.com Complaints & Reviews

Its been more than 12days since i placed an order, Received an email that, the product is shipped.
The delivery date has passed and still not received the product.. I have been following up with shopclues customer care. Every time they say, wait for 24 hrs, we will get back to you. but I never got any response from them. If they will not sort it out within 2 days i will file a FIR against them.

Dear Sir/Madam,

I ordered a reebok Sunglasses on 3rd Feb 2015 and order no. 36619767 and after a day they cancelled my order without any prior reason.
The product was in stock and when I called up the shopclues they said the merchant cancelled the order due to insufficient stock.
In fact, I double checked the same online but, the stock was very much available. The shopcules are cheating the customer by putting misleading advertisement. Request you to register a case and do the needful to resolve my issue by delivery the product ordered.
Regards,
Prabhu
[protected]

I have a complaint against online shopping portal shopclues.com.

As per trail mail i have ordered one JBL Headphone and 2 sony 10000MAH power bank. After receiving both the product i found that both the products are duplicate they look like the orignal product but actually they are fully duplicate in quality.
When i know the issue i go to shopclues.com site and try to update the return procedure but it was impossibly because of their photo upload process.
And after number o[censored]nsuccessful attempts o[censored]pdate the return process i contact to customer care and they told me that as per their policy they will not process return as it cross 10 days.

I am just fade up with these big names as they are doing fraud very easily and in a very big platform.
Please raise this issue .

Regards,
Santosh Kumar
[protected]
Santosh.[protected]@icicibank.com

sir i ordered a harddisk with order no.[protected] and after 2 days they cancelled my order without any prior reason...the product is in stock right now...when i called shopclues they say the merchant cancelled the order due to insufficient stock...i ask you why the product is still in stock then...i paid 3516rs for this order ...kindly make them to either sed my order within the respective time or refund my money with in a day!

i had been sopping SAHARA INDUCTION COOKER at shop clues confirmation order no[protected]. on DATED-27-NOV 2014. When i found product. this product was DEFECTIVE recently i informed customer care.C .care tell me Return request for your order 27867885 for Sahara induction cooker has been received on dated-3-DEC-20147& Return request approved dated-8-DEC-2014. C.care informed me my team will receive defective product your's home. After some days i call C.care he tell me AREA PIN- 323307 is not provided my service . So please You send DEFECTIVE PRODUCT & given address.I had send def. product by DTDC COURIER&CARGO LTD. on dated- 13-DEC-2014 When reached d.product Shopclues team refused to receive this product after some days D.product return at my home. Then i contact shopclues care team about this matter they are not solve my problem & producing the confusion .I had spend allready Rs-998.0 ON PRODUCT + 460.0 ON COURIER +approx 150.0 ON PHONE . All details i given to shopclues team. I did not return product only shopclues pay my payment & courier charges. When i contact customer care . Customer care take very very long time & becomes spend extra west money. i have given all suitable proof but shopclues team changing each statement.

issues against order : 36269351 I had ordered blue shirt as on site and as in attached image, but I have received a shirt piece with checked print that is totally different. So please replace with the same colored shirt piece.& please same colored shirt replace so date & return many

I was trying to order "Dymatize Elite Whey Protein Rich Chocolate 10Lbs" for 5000 . I placed the order and paid the money but was shocked because the order was not confirmed by the site . Then I immediately checked bank transaction and it says transaction was successful. i need my refund help me guys .

Order #32666663
Order date: 07 jan 2015, 02:17 am
Paid using: cash on delivery

Shipment information: tracking number[protected] via ecom
Product quantity unit price subtotal
Kenxinda m88 with 4 sim and analog tv
Code: 4809966
1 rs.1, 699 rs.1, 699
Subtotal : rs.1, 699 shipping cost : rs.0 total : rs.1, 699
This product is not good working( network problem) so.I give retrun request நோட்
Not responding...Shopclues.com

i have buy tablet vox 102 from shopclues..but after i received it, it was defect product..then 24.1.205 i resend the tablet to shopclues for replacement .shopclues executive are told to me they will refund my amount on my account ..i also send my all account detail but now still no response .no tablet or no refund.

Dear Sir,

I have order number is 36991989 and my dhl couier number is [protected] and couier number was not tracking and i can contact dhl customber care and she telling to couier return to your company. why my couier receive ?

my contact number : [protected], [protected] shabbir

please solve the my problem

I have ordered a hand bag from shop clues after checking the photo mentioned. but when I received it was not upto the mark so I asked for the return and refund of money. they declined it. They said they are not going to return the stuff. They are just cheating the customers and doing to fraud to us.

Hi, Order No[protected] on 5th Feb 2015 Product - Nike Socks Pack of 3 Code: 72982236 1. Order Quantities 2- 3 pair of socks but only get single unit - only three socks. 2. Order Nike socks but delivered some other local socks Please refund the amount or deliver the right product and right number of quantities. Regards Manoj Prabhakar +91 [protected]

I ordered below item's on 4 jan 2015 still not received my order. A big fraud compay which gives you offer to make fraud. 1) 04 Jan 2015, 07:03 PM Order no.32388829 USB INDIAN 2 PIN MINI Wall Charger For Apple iPhone 4G 3GS 3G iPod Nano Video (QTY:1) Estimated Delivery Between: Thu 15 Jan 2) 04 Jan 2015, 07:03 PM Order No. 32388817 Nova N-658 Foldable Hair Dryer 1000W (QTY:1) Estimated Delivery Between: Tue 13 Jan and Thu 15 Jan Now i need only my money back. I don't need product now because i purchased it from other shopping site. After so many complaints there is no response from Shopclues. I have all copies of mail with me. Regards Anuj Jain CJM

Dear sir my I have not got the material as have ordered . Out of two piece one is Ok is UDV action but other is UDV for men which I have not ordered.. This type of online business is disappointing me. My order no is[protected] for UDV action With Regards Kalyan Choudhuri mob-[protected] On Sat, Jan 31, 2015 at 8:18 AM, ShopClues.com <[protected]@shopclues.com> wrote:

shopclues have disabled or deactivated my account without informing me. It shows error msg "Your account is disabled. Please contact the store administration." and my order 34319633 which i had placed was recived totally damged i was share photo wid you, I called them 10-15 times regarding this issue and for activating my account again as it is having 544clues bucksplus 14 clues buck which i will get for refund. Now 3-4 days has been passed and they are not activating my account again. When ever i call them they say that request have been forwarded and the query will be solved within 24-48 hours, But NO use, till now my account is not activated. Its better to buy from roadside and not from shopclues, At list the road side sellers may solve our queries and issue but not this shopclues. solve quary yet..

Dear Sir/Madam Order ID : 35360751 Date of placing order : 26th January 2015 Contact No. :[protected] I ordered a “Car Charger + Micro USB Data Charging Cable” for Rs.33 from shopclues.com on 26th January 2015 using my debit card.But due non-availability of the same I cancelled my order & contacted shopclues to refund my payment. I has been a couple of weeks & I haven’t got my refund yet. Each time I contact them I get the same answer that the process will take 24-48 hrs more and your request is under process.I've contacted them for about 6-8 times and the charges I incurred had cost me more than the product amount.As i am a working woman i dont have much time and money to spend and waste on them.although the product i ordered was only of Rs.33, had it been some other big amount then i would have incurred a huge loss.Please look into the matter and take necessary action asap and oblige.

I am disappointed from your product . you show in websitte the product in good images and sent in very ugly condition. I have ordered the deos as order not given in subject and recived today, all deos seems in used condition and packing on upper where the spray used. I m regular customer on your product's but now you have cross the limits and showed as given other company product . i trusted on your product but now i am faith on your product .. Pls replace my product as soon possible otherwise it will report in Media. My Contact no is [protected] Regards Nisha

I have purchased On Serious Mass through Shopclues.com May'14 amounting Rs 4890/-. When I opened the product and used it, I found it fake as I have used it earlier, and I know the taste and fragrance of the supplement. When I checked on google, I found other buyers were also cheated by Shopclues sellers by delivering fake Serious Mass. DO NOT BUY ANY FOOD SUPPLEMENTS FROM SHOPCLUES.COM

I ordered two Micromax Bolt A089 Black phones from ShopClues.com on the 27th of January 2015 from two different email ids – [protected]@yahoo.com, Order No.[protected]; [protected]@gmail.com, Order No. – 35397387 which was supposed to be delivered on 3rd February 2015. Till date i.e. 7th February 2015 I haven’t received the order. The phone was taken on EMI because of which my 8, 000/- rupees have been stuck and now I’m not able to cancel the order as according to them they have shipped the order to the third party vendor responsible for delivery( Ecom Express) and on contacting the ECom Express they claim that they haven’t received the order yet. Now the customer doesn’t know who is telling the truth. On contacting the customer care center they are not responding properly and not providing any concrete answer. I called them 10 times from 30th January 2015 just to get an assurance whether they have the capability to deliver that item on or before 3rd February and they were giving the assurance that they would deliver it on or before 3rd February 2015..But on 3rd February only they have shipped the item and again they are saying that they will deliver it in another 4-7 days which is frustrating for me. They are giving the the assurance that they have put the complaint on high priority but on contacting the customer care on 7th February it was found that the complaint was put on low priority even after delaying the delivery from expected delivery date. The product was urgent for me as I had to gift it to my family members on a special occasion to make it memorable for them and as a surprise for them but the ShopClues.com was showing no urgency and were showing no respect to my emotions. I have been going through the agony by calling them again and again, fighting with them, increasing my phone bills and wasting my time. I want an immediate action against ShopClues.com so that no other customer faces the same issue and agony that I have faced with them. Looking forward for a strict and immediate action against for all such fake ecommerce sites popping up daily which keeps on making a fool of customers and who don’t respect the customer’s emotions. Thanks and regards Sanjeev Kumar Ph: [protected] [protected]

Dear Sir, we are shopclues seller from last 1year recently shopclues debited Rs 4440/- (near by 100 to 200 more or less) here i have give all details about this matter. you take action on shopclues company. my suggetion is do not sell with shopclues. they are doing daylight robbery from sellers. My Details 1. order no: 21219321. shopclues debited Rs 3535.02 we sent this item by Bluedart courier as per shopclues guidance. but, it was returnd to us by Bluedart Courier they said " DATA NOT FOUND From shopclues site" we mailed same day to our service manager Mr.Mohammed amir . but, no response from him & shopclues. what can we do in this matter? but, shopclues debited Rs 3535.02 from our ac recently. we mailed many time. but we got indirect answer from them. after a long time they mailed to me "you did not shipped this order .so, we debited product value" what is this, how can i response for Data Not found prblom? 2. order no: 32814385 & 32812787 we shipped this order same day after getting order by shopclues. customer did not recieved this product after made cod. customer mobile no is out of service ( Mr.Om Prakash Ray, A156, 2nd Floor, Shakkarpur, Laxmi Nagar, Delhi-110092, mobile no is [protected]. ) customer mobile no is out of service. so, product returnd to us Note Here !! if shopclues take alternative mobile no how will it return to us? robbery team sorry to say this . we are very tired due to asking with shopclues (shopclues team ) debited Rs 809 fro this dear sir/madam, you say is it robbery or not? 3.order no: 24151717 we shipped this product. bluedart picked this order & not shipped. they said "due to Festival traffic, it will take some more time" after 1 week, they returend this product, we could not ship this item due to heay festival traffic" what can we do sir? again robbery team ( shopclues team debited Rs 289.821. from our ac all are debited recently by january & feb 2015 . they are not returned our money pls take criminal action on shopclues & my requst is, do not sell with shopclues .com Thank you MID no:72719