ShopClues.com Complaints & Reviews

Dear Sir,
Some one online purchased the bellow item from your website by misusing my Axis bank account. The transaction are 15/10/2014 - Pur/citrus - Shopclues / Gurgoan / 151014 / 09:3 - Rs 2034.00 15/10/2014 - Pur/citrus - Shopclues / Gurgoan / 151014 / 09:3 - Rs 14816.00 May bank details are below My Name is : Janaki Ballava Mishra Account No is : [protected] Debit Card No is : [protected] My Contact No is: [protected] So I kindly request you please stop the delivery of the below transaction. I will send you the police complain no after few hours.


With Regards Janaki Ballava Mishra

Dear Janaki,

We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at shopclues.com/help.


Regards,
ShopClues Support!

Dear Sir,

Order detail is already given in the attachment .

please review -

Dear Sir,
Some one online purchased the bellow item from your website by misusing my Axis bank account. The transaction are 15/10/2014 - Pur/citrus - Shopclues / Gurgoan / 151014 / 09:3 - Rs 2034.00 15/10/2014 - Pur/citrus - Shopclues / Gurgoan / 151014 / 09:3 - Rs 14816.00 May bank details are below My Name is : Janaki Ballava Mishra Account No is : [protected] Debit Card No is : [protected] My Contact No is: [protected] .
So I kindly request you please stop the delivery of the below transaction.
Still i am not recived the your confirmation either you stop deliver or Already delivery material .
Kindely revert back, am waiting your reply .

Dear Ashwini,


Terribly sorry for the experience you faced. Our team is working on this & will get back to you with updates on immediate basis.


Regards,
ShopClues Support!

Dear Customer,

Sincere apologies for the unexpected delay happened in the course of your order. We have noted your concern & getting this looked at. We will share the updates on your registered contact details.


Regards,
ShopClues Support!

Kindly refer to your SMS dated 03/11/2014 09:48 AM sent to cell No. [protected]. I had ordered for a DVD player and paid the amount by my Debit card on 03 / 11/2014 . You had mentioned my order No. as 25673705 for Philips DVP3608 DVD Player. So far I have not received any intimation about the status of supply. Since you got the money, you may not bother, but that is too bad on the part of such a reputed supplier like you.

With best regards,

Colonel (Retired) G Ankaiah

Cell Phone No. [protected]

Order no[protected] is not yet shipped.

i booked black wallet aluminum data secure credit. in 14 nov. 2014 order no. 26659701 till now not received ...can u tell plz when it will come.

My order ID is 25492609. And online satus is "Returning to Origin" without informing me.
Dotzot id is[protected].

can u tell plz when it will come.

Kindly refer to your SMS dated 20/11/2014 08:10:10 PM sent to cell No. [protected]. I had ordered for a RRB Junior Engineer Recruitment Examination Book and paid the amount Rs.-500/-by my Debit card on 20/ 11/2014 at 01:45:40 PM. You had mentioned my order No. as 27284117 for Book. So far I have not received any intimation about the status of supply. Since you got the money, you may not bother, but that is too bad on the part of such a reputed supplier like you.

With best regards,

Pankaj Debnath(Student)

Cell Phone No. [protected]
[protected]@gmail.com

my order no is 29206219 date 10/12/14 . five days later order pigeon induction donot supply some times iam calling your customer care number but not attending the phone.your service is VERY VERY BAD, kindiy your reply- p.jagadeesan, 93c1 kalivani street, kullangadu, komarapalayam.phone +91 [protected]

My order no. 30479297 dt. 19.12.14

Please cancel the Order,
regards
Bhavani.

ORDER NO.34162641 SHIPMENT TRACKING NO. OF DTDC IS D21056206
I have ordered for raybon glasses on 21.01.2015 and status shows shipped on 24th Jan 2015 AT ONE PLACE AND 27.01.2015 AT ANOTHER.Till date it is not received. Tracking status shows the destination as HYDERABAD while it should be to Bangalore. No proper reply from you or DTDC for my mails/complaints. Please let me know the present status and arrange for immediate delivery. PLEASE OFFER YOUR REPLYIMMEDIATELY. THE ACT IS DISCOURAGING FROM BOOKING ORDERS ON SHOPCLUES
Shipment Dates
Origin:
HISSAR (RAJGURU MARKET) - HIS
SAR Booking Date
Tuesday, January, 27, 2015 Status
IN TRANSIT
Destination:
HYDERABAD Status Date
Tue, Jan, 27, 2015 08:38 PM

P Nageswara Rao

order no.37582419 tracking no of blue dart [protected]
on enquiry no such tracking number with blue dart. pl revert me back and give the correct tracking no.

order 35453569 . I have made complaint about the quality of Bruss what i recd is badly soild and with stain and durt seems to be used one. very urgly. when i enquired about the quality they assured that they will send good quality. so far no info.

today i recd. my order no. 38860827. my product was car perfume (napolean concept My Tone). U send Only perfume.but where is napolean concept . its cheating. pl. see ur product.

order no.40666663 tracking no of blue dart [protected]
on enquiry no such tracking number with blue dart. pl revert me back and give the correct tracking no.


With regards
mrinal
ph no: [protected]

My order is confirm so please fast delivery my secret spy camera key chain from bhuj

my order number is 51482751
receive order to me as soon

I Arup Choudhury have ordered a sumsung make power bank 9000 mAH order no. 49963865 and tracking no. [protected] but have received defective and broken condition,
So plz. Kindly suggest and replace it

myorder no:9442970 for Foldable Desk Lamp cum Reading light is not received yet, but the message received as the order is complete and 5 clues bucks received. kindly confirn wether it is despatched?

Refund amount pending since 2 months

My Order no is 13403727. This order was placed with shopclues on 29 Apr 2014, 07:44 pm. I have returned the order items to shopclues & it has reached them on 5th May. Since then I have not received any refund amount from them.

online delivery issues

1) Product still not delivered and the status is showing delivered. 2) No toll free number. 3) The number is chargeable and still they don't respond to the calls. 4) No response to repetitive emails also .

Delayed delivery .Worst customer Service

My order it 25349991 ordered on nov 1st, Shipped on november 5th via overnite express they say .but still now my order hasnot reached me .I have completed my payment.Worst online shoping site and customer service i have ever seen

Shirts

I have purchased 3 shirts bt I have ordered white purple and cream colour but I got different colours

Dear Keerti,

Sincere apologies for the inconvenience caused. We are getting this checked with the courier partner & sorted for you. Be assured of receiving the plausible resolution from us soon.

Regards,
ShopClues Support!

Dear Customer,

Terribly sorry for the inconvenience caused. We are getting this looked at & sorted for you. The timely updates will be shared on the registered contact details.

Regards,
ShopClues Support!

Correct order no. is 21717985 placed on 2nd Oct'14

DETAIL OF PRODUCT-

PRODUCT - LED BULB 5 WATT WHITE ( SET OF 2 PCS)
CODE- 5704782
QUANTITY - 1
ORDER NO.- #27525431
ORDER DATE- 23 NOV 2014
TRACKING NO.[protected]
RECIEVED DATE - 28 NOV 2014
SHIPMENT INFO[protected] VIA ECOM

1 Pc OF THIS PRODUT RECIVED IN DAMAGED CONDITION.

COD[protected], tracking no.-[protected]
i had ordered a ADIDAS watch of Rs- 213
but when i got it, it was damaged, please replace it and contact me on mobile no. [protected]
i had also puchaged a football on this mobile no. in nearly june but that was fine

ADDRESS-187/2 THAKUR DEEN PAL, BHULAI KA PURA, GOVINDPUR, TELIYARGANJ, ALLAHABAD UTTAR PRADESH

i have received a damaged product. order no.36637535. i have submitted return request alomg with images. after 6 days also no response from shopclues. yesterday suddenly they sre asking me to upload photos. but already i have done it. pls solve this query.

The LED Bulb i purchased is in damaged condition .

Please refund the money back..

Thanks & Regards,
Mugunthan
[protected]

The product has been delivered on 4 April but by seeing the product clearly we had observed its an damaged piece i want to replace the product

i want to replace

order no. 44674735 I Have purchased voltas 3star ac from Shopclues.12 days back and i received damaged product. immediately called their contact number and asked them for Return/Replace or refund. they arranged pick up for the product immediately, but its been more than 12 days now. I did not get my refund, neither i got replacement. and they are not responding well whenever i call them refund.shopclues is a cheated web sites. there all products are damaged and very poor conditions. n there are not setisfied to client problem. and i complaint this sites to consumer court. I suggest to all people please do not purchase any product to this sites.

order no. 44674735 I Have purchased voltas 3star ac from Shopclues.12 days back and i received damaged product. immediately called their contact number and asked them for Return/Replace or refund. they arranged pick up for the product immediately, but its been more than 12 days now. I did not get my refund, neither i got replacement. and they are not responding well whenever i call them refund.shopclues is a cheated web sites. there all products are damaged and very poor conditions. n there are not setisfied to client problem. and i complaint this sites to consumer court. please help me

Dear sir/ma'am
they gave me damaged product and when m complained against that product..
they not give me a proper answer by the merchant...
kindly accept my complaint and take your damaged product back and give my refund back...
and these are the conversations about the product


From: "manjeet singh" <[protected]@gmail.com>
Date: 8 May 2015 09:07
Subject: Re: [ShopClues.com] Re: Return requested for ShopClues order 47399953
To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com>
Cc:

Dear ma'am
I send u hightlighted pics of the product.

On 6 May 2015 16:39, "ShopClues.com" <[protected]@shopcluescom.zendesk.com> wrote:
##- Please type your reply above this line -##

Shopclues Support, May 6, 4:39 PM:
Dear Manjeet,

Thank you for shopping with ShopClues.com.

This is with reference to your order no. 47399953 placed with us.

We apologize for the delay and inconvenience caused to you. We have forwarded your concern once again to the merchant and we will update you soon for the same.

We request you to kindly allow us some more time in order to expedite the process. Please be assured this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected.

Best Regards,
Customer Support Team
Charu
ShopClues.com


manjeet singh, May 6, 12:49 PM:
Outer box is not available...
Just take ur product back...


ShopClues Support, May 6, 12:34 PM:
Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We have received the images of the product, however, we would require the images of the outer packing of the product as well. Therefore, we request you to provide us the clear images of the shopclues outer packaging, highlighting the condition of the outer packaging of the product at the time of delivery.

For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Upasana
ShopClues.com


Shopclues Support, May 2, 4:12 PM:
Dear Manjeet,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order no. 47399953.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update, we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help.

Best Regards,
Customer Support Team
Kaushal
ShopClues.com


manjeet singh, May 2, 10:52 AM:
Outer box is not available right now...
As per you recomdation i send you product visible pictures
So take return your product...and
Give me my money to me...


ShopClues Support, May 1, 4:31 PM:
Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We have received the images of the product, however, we would require the images of the outer packing of the product as well. Therefore, we request you to provide us the clear images of the shopclues outer packaging, highlighting the condition of the outer packaging of the product at the time of delivery.

For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Upasana
ShopClues.com


ShopClues Support, Apr 29, 12:30 PM:
Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Upasana
ShopClues.com


manjeet singh, Apr 28, 7:48 PM:
Comment: damaged and used product..
Order Number: 47399953
Return Number: 1269331
Product: Crompton Greaves ACG-170VAC Voltage Stabilizer
Reason: Packaging and product both are damaged
Action: Refund
Click to view image: https://images.shopclues.com/images/refund_product_images/d638eeecc185519Photo01...⇄
Click to view image: https://images.shopclues.com/images/refund_product_images/87a0c7e29478941Photo01...⇄


Cheers,
ShopClues Support Team.

sir desktop c2d/core 2 duo 3.0/160gb/cabinet/2gb ddr2 order no: 53358535,
i received product capinet full damage, please return the product refund my money. thanking SHOPCLUES.

no comment

please my money refund

refund my money

no comment

I had ordered a Micromax 50C1200FHD/50C5500FHD 124 cm (49 inch) LED TV [Order Number: 50733905, Return Number: 1402781]. A damaged product was delivered. The LED screen/panel was cracked badly. The complaint was raised immediately on the same day for a refund. It has been more than 2-weeks, and still the issue is dragging with inappropriate reasons such as "merchant unavailable". The pictures had been uploaded by clearly highlighting the damaged product. A complete video of the opening of the package has been shot too, which I have in my disposal.
Delay tactics are being used with silly reasons such as "merchant unavailable", etc. The issue is still not resolved even after more than 2-weeks of receiving the product.

watch

wrong colour and damaged product and not working .

stylish pendulum wall clock

it has been 20 days over I didn't get my order 23365453...giv my money back or send my product immediately...I already paid money...

order no 23162591 is not delivered

Order is not delivered Order no 23162591 Ordrr date 13/06/2014

U ppl r crap n ur products too... Ppl mustn't use this fraud site for shopping things n waste their money. U dont evn return the shipping charge which Snapdeal n other sites do.. Infact u dont tk actions early. I gt a damaged product that is an Apron.. its torn. Requested for replacement... still replacing my order.. its been more than 3-4 working days.. no pickup nothing...
oh ####!! Y wouldn't i hv requested fr refund..!

Like other online shopping sites this is the same case.

please resolved

"I am also facing same issue with deliver. My Order ID: 21706411. Never buy from Shopclus.

Yes Vinod. you are right. "Never Buy from Shopclus" and very very Bad service by their shipping partner "Ecom Express". I guess ShopClus should learn from Flipkart.

Good Luck!