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ShopClues.com Complaints & Reviews

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Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 314

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A
akashgupta7903
from Mumbai, Maharashtra
Oct 14, 2014
Resolved
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Resolved

Address: Mumbai City, Maharashtra

My Order 22388593 tracking Id[protected] Dimitri Vegas & Like Mike Embossed Wristband (Imported form USA) Code: 4553700 Merch Ref: DMTRI I have not yet received order 3 to 4 days have gone please deliver it as fast as possible please.
Aug 14, 2020
Complaint marked as Resolved 
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    B
    Babubabu
    from New Delhi, Delhi
    Oct 14, 2014
    Resolved
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    Resolved

    This complain is regards to order no 21717895 which was cancelled after 12 days.This is very ridiculous that after 12 days I got to know that my order is canceled. The service you are providing is very worst. If you are not able to provide good service or deliver the order on time then surely you have to close your online selling. Now I need my money back in my A/c within next 24hrs otherwise, I will definitely file a legal complaint(case) against Shopclues.I hope you will definitely take appropriate action on the above complain.
    Aug 14, 2020
    Complaint marked as Resolved 
    Oct 14, 2014
    Updated by Babubabu
    Correct order no. is 21717985
    Correct order no. is 21717985 placed on 2nd Oct'14
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      G
      Gaja93
      from Kolhapur, Maharashtra
      Oct 14, 2014
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      Address: Chennai, Tamil Nadu

      I received my product on 14 th october.It's a steam iron box.i noticed that it was damaged and the colour of the product also varied, the customer support number is not responding.But the return policy should be submitted before two days.How will we do so if the customer care is not responding.lack of support to the customers.
      +1 photos
      DETAIL OF PRODUCT-

      PRODUCT - LED BULB 5 WATT WHITE ( SET OF 2 PCS)
      CODE- 5704782
      QUANTITY - 1
      ORDER NO.- #27525431
      ORDER DATE- 23 NOV 2014
      TRACKING NO.[protected]
      RECIEVED DATE - 28 NOV 2014
      SHIPMENT INFO[protected] VIA ECOM

      1 Pc OF THIS PRODUT RECIVED IN DAMAGED CONDITION.
      COD[protected], tracking no.-[protected]
      i had ordered a ADIDAS watch of Rs- 213
      but when i got it, it was damaged, please replace it and contact me on mobile no. [protected]
      i had also puchaged a football on this mobile no. in nearly june but that was fine

      ADDRESS-187/2 THAKUR DEEN PAL, BHULAI KA PURA, GOVINDPUR, TELIYARGANJ, ALLAHABAD UTTAR PRADESH
      i have received a damaged product. order no.36637535. i have submitted return request alomg with images. after 6 days also no response from shopclues. yesterday suddenly they sre asking me to upload photos. but already i have done it. pls solve this query.
      The LED Bulb i purchased is in damaged condition .

      Please refund the money back..

      Thanks & Regards,
      Mugunthan
      [protected]
      The product has been delivered on 4 April but by seeing the product clearly we had observed its an damaged piece i want to replace the product
      i want to replace
      order no. 44674735 I Have purchased voltas 3star ac from Shopclues.12 days back and i received damaged product. immediately called their contact number and asked them for Return/Replace or refund. they arranged pick up for the product immediately, but its been more than 12 days now. I did not get my refund, neither i got replacement. and they are not responding well whenever i call them refund.shopclues is a cheated web sites. there all products are damaged and very poor conditions. n there are not setisfied to client problem. and i complaint this sites to consumer court. I suggest to all people please do not purchase any product to this sites.
      order no. 44674735 I Have purchased voltas 3star ac from Shopclues.12 days back and i received damaged product. immediately called their contact number and asked them for Return/Replace or refund. they arranged pick up for the product immediately, but its been more than 12 days now. I did not get my refund, neither i got replacement. and they are not responding well whenever i call them refund.shopclues is a cheated web sites. there all products are damaged and very poor conditions. n there are not setisfied to client problem. and i complaint this sites to consumer court. please help me
      Dear sir/ma'am
      they gave me damaged product and when m complained against that product..
      they not give me a proper answer by the merchant...
      kindly accept my complaint and take your damaged product back and give my refund back...
      and these are the conversations about the product


      From: "manjeet singh" <[protected]@gmail.com>
      Date: 8 May 2015 09:07
      Subject: Re: [ShopClues.com] Re: Return requested for ShopClues order 47399953
      To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com>
      Cc:

      Dear ma'am
      I send u hightlighted pics of the product.

      On 6 May 2015 16:39, "ShopClues.com" <[protected]@shopcluescom.zendesk.com> wrote:
      ##- Please type your reply above this line -##

      Shopclues Support, May 6, 4:39 PM:
      Dear Manjeet,

      Thank you for shopping with ShopClues.com.

      This is with reference to your order no. 47399953 placed with us.

      We apologize for the delay and inconvenience caused to you. We have forwarded your concern once again to the merchant and we will update you soon for the same.

      We request you to kindly allow us some more time in order to expedite the process. Please be assured this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected.

      Best Regards,
      Customer Support Team
      Charu
      ShopClues.com


      manjeet singh, May 6, 12:49 PM:
      Outer box is not available...
      Just take ur product back...


      ShopClues Support, May 6, 12:34 PM:
      Dear Customer,

      Thank you for shopping with ShopClues.com.

      This is with reference to your query regarding order.

      We have received the images of the product, however, we would require the images of the outer packing of the product as well. Therefore, we request you to provide us the clear images of the shopclues outer packaging, highlighting the condition of the outer packaging of the product at the time of delivery.

      For further assistance, kindly refer to www.shopclues.com/help
      Best Regards,
      Upasana
      ShopClues.com


      Shopclues Support, May 2, 4:12 PM:
      Dear Manjeet,

      Thank you for shopping with ShopClues.com.

      This is with reference to your query regarding order no. 47399953.

      We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update, we will inform you.

      It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

      For further assistance, kindly refer to www.shopclues.com/help.

      Best Regards,
      Customer Support Team
      Kaushal
      ShopClues.com


      manjeet singh, May 2, 10:52 AM:
      Outer box is not available right now...
      As per you recomdation i send you product visible pictures
      So take return your product...and
      Give me my money to me...


      ShopClues Support, May 1, 4:31 PM:
      Dear Customer,

      Thank you for shopping with ShopClues.com.

      This is with reference to your query regarding order.

      We have received the images of the product, however, we would require the images of the outer packing of the product as well. Therefore, we request you to provide us the clear images of the shopclues outer packaging, highlighting the condition of the outer packaging of the product at the time of delivery.

      For further assistance, kindly refer to www.shopclues.com/help
      Best Regards,
      Upasana
      ShopClues.com


      ShopClues Support, Apr 29, 12:30 PM:
      Dear Customer,

      Thank you for shopping with ShopClues.com.

      This is with reference to your query regarding order.

      We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update we will inform you.

      It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

      For further assistance, kindly refer to www.shopclues.com/help

      Best Regards,
      Upasana
      ShopClues.com


      manjeet singh, Apr 28, 7:48 PM:
      Comment: damaged and used product..
      Order Number: 47399953
      Return Number: 1269331
      Product: Crompton Greaves ACG-170VAC Voltage Stabilizer
      Reason: Packaging and product both are damaged
      Action: Refund
      Click to view image: https://images.shopclues.com/images/refund_product_images/d638eeecc185519Photo01...
      Click to view image: https://images.shopclues.com/images/refund_product_images/87a0c7e29478941Photo01...


      Cheers,
      ShopClues Support Team.
      sir desktop c2d/core 2 duo 3.0/160gb/cabinet/2gb ddr2 order no: 53358535,
      i received product capinet full damage, please return the product refund my money. thanking SHOPCLUES.
      no comment

      Damaged product - Comment #2167204 - Image #0
      Damaged product - Comment #2167204 - Image #1
      Damaged product - Comment #2167204 - Image #2
      Damaged product - Comment #2167204 - Image #3
      please my money refund
      refund my money
      no comment
      I had ordered a Micromax 50C1200FHD/50C5500FHD 124 cm (49 inch) LED TV [Order Number: 50733905, Return Number: 1402781]. A damaged product was delivered. The LED screen/panel was cracked badly. The complaint was raised immediately on the same day for a refund. It has been more than 2-weeks, and still the issue is dragging with inappropriate reasons such as "merchant unavailable". The pictures had been uploaded by clearly highlighting the damaged product. A complete video of the opening of the package has been shot too, which I have in my disposal.
      Delay tactics are being used with silly reasons such as "merchant unavailable", etc. The issue is still not resolved even after more than 2-weeks of receiving the product.

      watch

      wrong colour and damaged product and not working .

      stylish pendulum wall clock

      it has been 20 days over I didn't get my order 23365453...giv my money back or send my product immediately...I already paid money...

      order no 23162591 is not delivered

      Order is not delivered Order no 23162591 Ordrr date 13/06/2014
      U ppl r crap n ur products too... Ppl mustn't use this fraud site for shopping things n waste their money. U dont evn return the shipping charge which Snapdeal n other sites do.. Infact u dont tk actions early. I gt a damaged product that is an Apron.. its torn. Requested for replacement... still replacing my order.. its been more than 3-4 working days.. no pickup nothing...
      oh ####!! Y wouldn't i hv requested fr refund..!
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        S
        shankarjena
        from Chennai, Tamil Nadu
        Oct 14, 2014
        Resolved
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        Address: Surat, Gujarat

        I order One product From Shopclues (Ford Metal Hood Front Car Badge Ornament Emblem Silver) & Order No Is 21665147, Today Is 14-10-14 Yet I have Not Recived Any parcle & I Register Complain From Shopclues Site 2 To 3 Time But No Replay From Shopclues When I Registerd Complain & Sumit One msg Flash In uper Site Like This (Thank you for writing to us. An email has been sent to our support team with a copy to you on [protected]@gmail.com . We try our best to respond to you within 48 hours. your request number is 1195524.) But Nobody Call Or Replay, So Please Something Do For me. & I have Totaly Three Order Pending[protected]/[protected]/[protected]. Best Regards Shankar Jena
        +3 photos
        Aug 14, 2020
        Complaint marked as Resolved 
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          A
          akashgupta7903
          from Mumbai, Maharashtra
          Oct 13, 2014
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          Resolved

          Address: Mumbai City, Maharashtra

          My ShopClues COD order beats by Dr. Dre Mixer Headphone OEM is shipped by ECom with tracking Number[protected]. Amount payable on delivery is Rs. 448.00. But i have not received the order of my headphone 3 to 4 days have gone & my wirstbands I have not yet received please give me my order as fast as possible.
          Aug 14, 2020
          Complaint marked as Resolved 
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            Deepak Warialani
            from Mumbai, Maharashtra
            Oct 13, 2014
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            Resolved

            Address: Vadodara, Gujarat

            I have order Bed sheet but was delivered in damaged condition . Bed sheet is having manufacturing defect & colours is not bright as shown in picture. It has faded colours & Print. Need a replacement of product in good condition or give money back with delivered charges. Thanks Deepak Warialani [protected]
            Aug 13, 2020
            Complaint marked as Resolved 
            Like other online shopping sites this is the same case.
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              A
              ankit84
              from New Delhi, Delhi
              Oct 13, 2014
              Resolved
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              Resolved

              Endura Mass 1 KG chocolate Seal tampered & fake supplement

              Address: New Delhi, Delhi

              Hi, I have ordered Endura Mass 1 KG chocloate on 6 October 2014 with order no. #22193215 and I received the product today (13 October 2014).. After opening the box, I found no seal is there and supplement is not genuine, this is a cocoa powder with hard sugar, I don't know what other things they mixed in it. I have called many times to their consumer support number[protected] but no executive is picking the call even after wait for...
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              dhanukanup
              from Noida, Uttar Pradesh
              Oct 13, 2014
              Resolved
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              Resolved

              Address: Varanasi, Uttar Pradesh

              I am buy samsung bluetooth hands free hm1100 (seller shopper52) date 1 sep 2014 oredre no 19685163 product is too old and scrached and not working i am return this product again seller is return same damage product again via order no 21146098 i am complain again and return this product no response shopclues please help me for return my money anup dhanuka [protected]@gmail.com [protected]
              Aug 14, 2020
              Complaint marked as Resolved 
              please resolved
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                S
                Sandeep Kumar
                from Mumbai, Maharashtra
                Oct 13, 2014
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                Address: Bokaro, Jharkhand

                I have ordered an mobile from your site but the scroll is not working. ..Please replace the phone or refund my money. My mail Id is [protected]@gmail.com it will help u tracking my account. The mobile is from Micromax. ...reply on priority basis.
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                  B K MONGIA
                  from Bengaluru, Karnataka
                  Oct 13, 2014
                  Resolved
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                  Address: Hoshiarpur, Punjab

                  MIC OF MOBILE IS GIVING PROBLEM MOBILE WAS SHIPPED THROUGH FOLLOWING MERCHANT DealsKart Conplex Exim Pvt Ltd, A-1/244, 2nd Floor, S/F Janak Puri New Delhi, 110058
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    ranjitguptta
                    from Pune, Maharashtra
                    Oct 13, 2014
                    Resolved
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                    Address: Mumbai City, Maharashtra

                    I had order a fox riding jacket which came in after a long wait., The product was wrong & totally damaged. Then after a painful followup it was picked up from my place and no news after that. I have tried sending them a mail & even calling but I wasted so much on money on listing to the tape only. No one came online & I have a recording of those too.I feel I am conned & wish to approach the court of law so those who wants to join me can do so by sending me a mail on [protected]@gmail.com or calling me on[protected] I pick up in 3 rings only )My order no is; 21542976 This site is a fully fake on that has no place in E-commerce in today's time.So friends please let us fight on these types of scams jointly & show the buyers strength.Regards, Ranjit Guptta * Title
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      puneet guleria
                      from Delhi, Delhi
                      Oct 13, 2014
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                      Resolved

                      Address: Gautam Buddh Nagar, Uttar Pradesh

                      Dear Team, Please help me to recover my loss or replacement of product. I have ordered HCL ME V1 (SILVER) TAB from shopcluse.com with the order number 19717293 They have delivered the product as on 8 sep 2014. when i have checked the product after 15 day that was faulty and i am contieousaly following those pepole for replace ment but didn't get that. I have invested and didn't get worth of product, please help me to refund the money. I have also spoke many times to customer care but they are also not able to help me they are just taking complaint Regards, Puneet Guleria mob [protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        A
                        ajitnayak44
                        from VADODARA, Gujarat
                        Oct 13, 2014
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                        Address: Vadodara, Gujarat

                        Hello, My Order No: 21705765, Estimated Delivery Between Between Thu 9 Oct and Fri 10 Oct. But its 13th Oct. 2014 and NOT deliver product till now. Neither you guys reply my email, tweet nor receive my call. And if you can't deliver product, Please refund me ASAP. Thanks Ajit
                        "I am also facing same issue with deliver. My Order ID: 21706411. Never buy from Shopclus.
                        Yes Vinod. you are right. "Never Buy from Shopclus" and very very Bad service by their shipping partner "Ecom Express". I guess ShopClus should learn from Flipkart.

                        Good Luck!
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                          A
                          abdul samath
                          from Gurgaon, Haryana
                          Oct 12, 2014
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                          please my money was refund or original phone shipping i am poor family man Order Number: 19654989 Order date: 01 Sep 2014, 11:03 PM Return: 440973 Return Request Date: 13 Sep 2014, 09:04 AM Action: Replace item Status: Return Received Return products information Declined products information Product Selling Price Quantity Reason Imported Brand New Samsung Galaxy Grand Duos I9082 Smart Phone+1YR Seller Warranty Rs.12, 498 1 Manufacturer Defect
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                            ankitkumar838
                            from Delhi, Delhi
                            Oct 12, 2014
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                            Address: Mohali, Punjab

                            My order no. 21742353 was beats oem lamborghini studio headphones... According to oem and discription the product should be a beats oem studio..but I got I a plastic small headphones with beats m lamborghini logo...even wire is half troned...the product they send is fake chinese 100bucks product..I tried there return product policy but nothing from them..not a single reply..even forwarded the images but nothing... All gone in vain...now I want is replacement with orignal oem with box pouch and headphones with battery compartment which company described there
                            +2 photos
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              S
                              sandeep CR
                              from Kolkata, West Bengal
                              Oct 12, 2014
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                              Sir/madam Myself sandeep CR I ordered a trimmer my order Id is 22125559 I received it on yesterday 5pm shipped by E com the underneath of trimmer is broken and is about to peel off and one of the blade teeths are broken, so I kindly request you to replace this and do the needful asap. Sandeep CR [protected] Banglore 560078
                              +1 photos
                              Dear Sandeep,

                              Sincere apologies for the inconvenience caused in response to the received product. We are getting this checked and will share the updates with you soon. Hope you share the pictures at www.shopclues.com/support required for investigation purpose.


                              Regards,
                              ShopClues Support!
                              Dear Sandeep,

                              Sincere apologies for the inconvenience caused in response to the received product. We are getting this looked at & will get back to you with updates. Hope you already shared the pictures of the received product at shopclues.com/support.


                              Regards,
                              ShopClues Support!
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                                kanipakamjagan
                                from Kakinada, Andhra Pradesh
                                Oct 12, 2014
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                                Address: Chittoor, Andhra Pradesh

                                Sir i buy a watch at shopclues.com on 10:24 october 12 2014 i complete my registration and money plaid by my internet banking the amount of 179 rupees my order no is 22740491, i asking to them on costumer care they isnt available to contact with me so please solve the problem immediately, in my online sbi account the message as"Date (Value Date) Narration Ref. No. Debit Credit 12-Oct[protected]Oct-2014) TO TRANSFER INB Shop Clues (Clues Network BILL_CLUES Payments ASBI[protected]IG00BIETA8 TRANSFER TO[protected] 179.00"", so please sir solve the problem immediately.
                                +2 photos
                                The shopclues shopping app is not good so please unistall it

                                money paid but product is not placed - Comment #2067143 - Image #0
                                Dear Kanipakam,

                                We are getting this looked at & will get back to with updates on the same. Apologies for the inconvenience caused.


                                Regards,
                                ShopClues Support!
                                Please solve that immediately
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                                  ganeshvijay205
                                  from Bengaluru, Karnataka
                                  Oct 11, 2014
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka

                                  sir this prabhu i ordered philips sound bar dsp475u my order no is 21388683 u sent the msg on sept 30 that u have been shiped through gati service reference number[protected] and u assured that it will reach by oct 6th to me so waited till today i not recived my product i have complainted registered u to oct 8th about this to u in shop clues customer care and also i called Gati courier customer care and also lodged complaint there also they said it will be resolved by oct 9th but still it is not resolved my product did not came to me. iam requesting u to solve my problem..and ONE MORE REQUEST PLEASE DO NOT SHIP ANY CUSTOMER PRODUCT THROUGH GATI SERVICE IT IS SPOLING UR COMPANY REPUTATION I[censored] WANT TAKE 100RS MORE FOR COURIER CHARGE DO NOT SHIP IN GATI COURIER IT IS WASTE.NOW IAM SUFFERING PLEASE TAKE MY MATTER SERIOUS IT IS ALREADY 16DAYS ...TILL HOW MANY DAYS I SHOULD WAIT I DONO?
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  SOLVE MY PROBLEM AS SOON AS POSSIBLE
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                                    khanazeez88
                                    from Hyderabad, Telangana
                                    Oct 11, 2014
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                                    Address: Hyderabad, Andhra Pradesh

                                    I have ordered a Mobile Phone with order no: 21635833 . Sorry to say that i have got cheated here i tried to lodge a complaint to the customer care but the customer care people were very rude to me and not ready to accept any word. I would like to case on these people if my order is not replaced . Please provide me the details how should i proceed in further . Regards, Azeez Khan [protected]
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                                      netaji.gandi
                                      from Delhi, Delhi
                                      Oct 11, 2014
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                                      Address: Visakhapatnam, Andhra Pradesh

                                      SHIPPMENT NOT DELIDREVERED, BUT SHOWING DELIVEREDTHIS MY ORDER NUMBER #20993721, THE PRODUCT HAS NOT YET RECEIVED BUT SHOWING RECEIVED.This order is shipped via Delhivery. The tracking number for this shipment is [protected].To track this package click on the tracking number shown above. Shipment Tracking Details for: [protected], SO TAKE MY MATTER SERIOUSLY, AND GET ME A SOLUTION AS SOON AS POSSIBLE.
                                      +1 photos
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