ShopClues.com Complaints & Reviews

Correct order no. is 21717985 placed on 2nd Oct'14

DETAIL OF PRODUCT-

PRODUCT - LED BULB 5 WATT WHITE ( SET OF 2 PCS)
CODE- 5704782
QUANTITY - 1
ORDER NO.- #27525431
ORDER DATE- 23 NOV 2014
TRACKING NO.[protected]
RECIEVED DATE - 28 NOV 2014
SHIPMENT INFO[protected] VIA ECOM

1 Pc OF THIS PRODUT RECIVED IN DAMAGED CONDITION.

COD[protected], tracking no.-[protected]
i had ordered a ADIDAS watch of Rs- 213
but when i got it, it was damaged, please replace it and contact me on mobile no. [protected]
i had also puchaged a football on this mobile no. in nearly june but that was fine

ADDRESS-187/2 THAKUR DEEN PAL, BHULAI KA PURA, GOVINDPUR, TELIYARGANJ, ALLAHABAD UTTAR PRADESH

i have received a damaged product. order no.36637535. i have submitted return request alomg with images. after 6 days also no response from shopclues. yesterday suddenly they sre asking me to upload photos. but already i have done it. pls solve this query.

The LED Bulb i purchased is in damaged condition .

Please refund the money back..

Thanks & Regards,
Mugunthan
[protected]

The product has been delivered on 4 April but by seeing the product clearly we had observed its an damaged piece i want to replace the product

i want to replace

order no. 44674735 I Have purchased voltas 3star ac from Shopclues.12 days back and i received damaged product. immediately called their contact number and asked them for Return/Replace or refund. they arranged pick up for the product immediately, but its been more than 12 days now. I did not get my refund, neither i got replacement. and they are not responding well whenever i call them refund.shopclues is a cheated web sites. there all products are damaged and very poor conditions. n there are not setisfied to client problem. and i complaint this sites to consumer court. I suggest to all people please do not purchase any product to this sites.

order no. 44674735 I Have purchased voltas 3star ac from Shopclues.12 days back and i received damaged product. immediately called their contact number and asked them for Return/Replace or refund. they arranged pick up for the product immediately, but its been more than 12 days now. I did not get my refund, neither i got replacement. and they are not responding well whenever i call them refund.shopclues is a cheated web sites. there all products are damaged and very poor conditions. n there are not setisfied to client problem. and i complaint this sites to consumer court. please help me

Dear sir/ma'am
they gave me damaged product and when m complained against that product..
they not give me a proper answer by the merchant...
kindly accept my complaint and take your damaged product back and give my refund back...
and these are the conversations about the product


From: "manjeet singh" <[protected]@gmail.com>
Date: 8 May 2015 09:07
Subject: Re: [ShopClues.com] Re: Return requested for ShopClues order 47399953
To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com>
Cc:

Dear ma'am
I send u hightlighted pics of the product.

On 6 May 2015 16:39, "ShopClues.com" <[protected]@shopcluescom.zendesk.com> wrote:
##- Please type your reply above this line -##

Shopclues Support, May 6, 4:39 PM:
Dear Manjeet,

Thank you for shopping with ShopClues.com.

This is with reference to your order no. 47399953 placed with us.

We apologize for the delay and inconvenience caused to you. We have forwarded your concern once again to the merchant and we will update you soon for the same.

We request you to kindly allow us some more time in order to expedite the process. Please be assured this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected.

Best Regards,
Customer Support Team
Charu
ShopClues.com


manjeet singh, May 6, 12:49 PM:
Outer box is not available...
Just take ur product back...


ShopClues Support, May 6, 12:34 PM:
Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We have received the images of the product, however, we would require the images of the outer packing of the product as well. Therefore, we request you to provide us the clear images of the shopclues outer packaging, highlighting the condition of the outer packaging of the product at the time of delivery.

For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Upasana
ShopClues.com


Shopclues Support, May 2, 4:12 PM:
Dear Manjeet,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order no. 47399953.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update, we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help.

Best Regards,
Customer Support Team
Kaushal
ShopClues.com


manjeet singh, May 2, 10:52 AM:
Outer box is not available right now...
As per you recomdation i send you product visible pictures
So take return your product...and
Give me my money to me...


ShopClues Support, May 1, 4:31 PM:
Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We have received the images of the product, however, we would require the images of the outer packing of the product as well. Therefore, we request you to provide us the clear images of the shopclues outer packaging, highlighting the condition of the outer packaging of the product at the time of delivery.

For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Upasana
ShopClues.com


ShopClues Support, Apr 29, 12:30 PM:
Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Upasana
ShopClues.com


manjeet singh, Apr 28, 7:48 PM:
Comment: damaged and used product..
Order Number: 47399953
Return Number: 1269331
Product: Crompton Greaves ACG-170VAC Voltage Stabilizer
Reason: Packaging and product both are damaged
Action: Refund
Click to view image: https://images.shopclues.com/images/refund_product_images/d638eeecc185519Photo01...⇄
Click to view image: https://images.shopclues.com/images/refund_product_images/87a0c7e29478941Photo01...⇄


Cheers,
ShopClues Support Team.

sir desktop c2d/core 2 duo 3.0/160gb/cabinet/2gb ddr2 order no: 53358535,
i received product capinet full damage, please return the product refund my money. thanking SHOPCLUES.

no comment

please my money refund

refund my money

no comment

I had ordered a Micromax 50C1200FHD/50C5500FHD 124 cm (49 inch) LED TV [Order Number: 50733905, Return Number: 1402781]. A damaged product was delivered. The LED screen/panel was cracked badly. The complaint was raised immediately on the same day for a refund. It has been more than 2-weeks, and still the issue is dragging with inappropriate reasons such as "merchant unavailable". The pictures had been uploaded by clearly highlighting the damaged product. A complete video of the opening of the package has been shot too, which I have in my disposal.
Delay tactics are being used with silly reasons such as "merchant unavailable", etc. The issue is still not resolved even after more than 2-weeks of receiving the product.

watch

wrong colour and damaged product and not working .

stylish pendulum wall clock

it has been 20 days over I didn't get my order 23365453...giv my money back or send my product immediately...I already paid money...

order no 23162591 is not delivered

Order is not delivered Order no 23162591 Ordrr date 13/06/2014

U ppl r crap n ur products too... Ppl mustn't use this fraud site for shopping things n waste their money. U dont evn return the shipping charge which Snapdeal n other sites do.. Infact u dont tk actions early. I gt a damaged product that is an Apron.. its torn. Requested for replacement... still replacing my order.. its been more than 3-4 working days.. no pickup nothing...
oh ####!! Y wouldn't i hv requested fr refund..!

Like other online shopping sites this is the same case.

please resolved

"I am also facing same issue with deliver. My Order ID: 21706411. Never buy from Shopclus.

Yes Vinod. you are right. "Never Buy from Shopclus" and very very Bad service by their shipping partner "Ecom Express". I guess ShopClus should learn from Flipkart.

Good Luck!

Dear Sandeep,

Sincere apologies for the inconvenience caused in response to the received product. We are getting this checked and will share the updates with you soon. Hope you share the pictures at www.shopclues.com/support required for investigation purpose.


Regards,
ShopClues Support!

Dear Sandeep,

Sincere apologies for the inconvenience caused in response to the received product. We are getting this looked at & will get back to you with updates. Hope you already shared the pictures of the received product at shopclues.com/support.


Regards,
ShopClues Support!

The shopclues shopping app is not good so please unistall it

Dear Kanipakam,

We are getting this looked at & will get back to with updates on the same. Apologies for the inconvenience caused.


Regards,
ShopClues Support!

Please solve that immediately

SOLVE MY PROBLEM AS SOON AS POSSIBLE