Claimed

ShopClues.com Complaints & Reviews

www.shopclues.com

1.3

Updated: Apr 28, 2026

Complaints 7004

Resolved

1673

Unresolved

5331

So far, so good. ShopClues.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShopClues.com will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to ShopClues.com

Having problems with ShopClues.com?

File a complaint and get it resolved by ShopClues.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Online Shopping

ShopClues.com

ShopClues.com reviews & complaints page 314

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: New Delhi, Delhi

I had placed an Order on 05/10/2014 and made online payments, I recd. the confirmation of the Order at 20.09 hrs on 05/10/2014. On 06/10/2014 at 16.03 hrs I recd the message (SMS) from SHOPCLUES confirming the dispatch vide E-COM Tracking No.[protected]. It is already more than EIGHT DAYS but the ordered item has not been delivered. May I know how much time will be needed by the SHOPCLUES to deliver the Oreder item?

View replies

ShopClues.com Customer Care

from Gurgaon, Haryana

Oct 16, 2014

Verified Support

Dear Keerti,

Sincere apologies for the inconvenience caused. We are getting this checked with the courier partner & sorted for you. Be assured of receiving the plausible resolution from us soon.

Regards,
ShopClues Support!

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

My order details are as below Order Date Order Number ↓ Ordered Product(s) Amount Paid Status Action 05 Oct 2014, 10:47 AM 21854929 Mahindra Xuv 500 Door Visor On Lowest Price (QTY:1) Estimated Delivery Between: Sat 11 Oct and Mon 13 Oct Rs.1, 128 Delivered Door visor which were delivered to me was broken. I had not even opened packing of each visor.I tried their customer care no several times and no one picked up my call. I had wasted 75 minutes and Rs 150 for mobile without any output. I had even raise the query on www.shopclues.com/support and uploaded all photos. No one had replied to my mail. Where should I go? No one replying on mail. Call centre number is fake. Pl try and see the headache

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thanjavur, Tamil Nadu

This is my shopclues order id 22409075. I'm pay 2105 in Debit card. Amount was Debited my account via Citrus Pay. But order is incomplete to shopclues. Amount not refund to my account. Customer care and online support issue report was not response. Shopclues is cheating company.

Complaint marked as Resolved

my complaint was take a action. my money was return to my account. thank you my complaint was take a action. my money was return to my account. thank you

View replies

ShopClues.com Customer Care

from Gurgaon, Haryana

Oct 16, 2014

Verified Support

Dear Customer,

Terribly sorry for the inconvenience caused. We are getting this looked at & sorted for you. The timely updates will be shared on the registered contact details.

Regards,
ShopClues Support!

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

My Order 22388593 tracking Id[protected] Dimitri Vegas & Like Mike Embossed Wristband (Imported form USA) Code: 4553700 Merch Ref: DMTRI I have not yet received order 3 to 4 days have gone please deliver it as fast as possible please.

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

This complain is regards to order no 21717895 which was cancelled after 12 days.This is very ridiculous that after 12 days I got to know that my order is canceled. The service you are providing is very worst. If you are not able to provide good service or deliver the order on time then surely you have to close your online selling. Now I need my money back in my A/c within next 24hrs otherwise, I will definitely file a legal complaint(case) against Shopclues.I hope you will definitely take appropriate action on the above complain.

Aug 14, 2020

Complaint marked as Resolved

Oct 14, 2014

Updated by Babubabu Correct order no. is 21717985

View replies

B

Babubabu

from New Delhi, Delhi

Oct 14, 2014

Correct order no. is 21717985 placed on 2nd Oct'14

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

I received my product on 14 th october.It's a steam iron box.i noticed that it was damaged and the colour of the product also varied, the customer support number is not responding.But the return policy should be submitted before two days.How will we do so if the customer care is not responding.lack of support to the customers.

View replies

M

mandeep bishnoi

from Mumbai, Maharashtra

Dec 2, 2014

DETAIL OF PRODUCT-

PRODUCT - LED BULB 5 WATT WHITE ( SET OF 2 PCS)
CODE- 5704782
QUANTITY - 1
ORDER NO.- #27525431
ORDER DATE- 23 NOV 2014
TRACKING NO.[protected]
RECIEVED DATE - 28 NOV 2014
SHIPMENT INFO[protected] VIA ECOM

1 Pc OF THIS PRODUT RECIVED IN DAMAGED CONDITION.

R

rahul@8181

from Delhi, Delhi

Dec 12, 2014

COD[protected], tracking no.-[protected]
i had ordered a ADIDAS watch of Rs- 213
but when i got it, it was damaged, please replace it and contact me on mobile no. [protected]
i had also puchaged a football on this mobile no. in nearly june but that was fine

ADDRESS-187/2 THAKUR DEEN PAL, BHULAI KA PURA, GOVINDPUR, TELIYARGANJ, ALLAHABAD UTTAR PRADESH

M

mohamed reyajudeen

from Coimbatore, Tamil Nadu

Feb 17, 2015

i have received a damaged product. order no.36637535. i have submitted return request alomg with images. after 6 days also no response from shopclues. yesterday suddenly they sre asking me to upload photos. but already i have done it. pls solve this query.

M

mugun86

from Chidambaram, Tamil Nadu

Mar 4, 2015

The LED Bulb i purchased is in damaged condition .

Please refund the money back..

Thanks &amp; Regards,
Mugunthan
[protected]

G

Ganesh Janjala

from Hyderabad, Telangana

Apr 6, 2015

The product has been delivered on 4 April but by seeing the product clearly we had observed its an damaged piece i want to replace the product

G

Ganesh Janjala

from Hyderabad, Telangana

Apr 6, 2015

i want to replace

N

noshi@

from new delhi, Delhi

Apr 29, 2015

+1

order no. 44674735 I Have purchased voltas 3star ac from Shopclues.12 days back and i received damaged product. immediately called their contact number and asked them for Return/Replace or refund. they arranged pick up for the product immediately, but its been more than 12 days now. I did not get my refund, neither i got replacement. and they are not responding well whenever i call them refund.shopclues is a cheated web sites. there all products are damaged and very poor conditions. n there are not setisfied to client problem. and i complaint this sites to consumer court. I suggest to all people please do not purchase any product to this sites.

N

noshi@

from new delhi, Delhi

Apr 29, 2015

order no. 44674735 I Have purchased voltas 3star ac from Shopclues.12 days back and i received damaged product. immediately called their contact number and asked them for Return/Replace or refund. they arranged pick up for the product immediately, but its been more than 12 days now. I did not get my refund, neither i got replacement. and they are not responding well whenever i call them refund.shopclues is a cheated web sites. there all products are damaged and very poor conditions. n there are not setisfied to client problem. and i complaint this sites to consumer court. please help me

M

MANNU107

from New Delhi, Delhi

May 8, 2015

Dear sir/ma'am
they gave me damaged product and when m complained against that product..
they not give me a proper answer by the merchant...
kindly accept my complaint and take your damaged product back and give my refund back...
and these are the conversations about the product

From: "manjeet singh" &amp;lt;[protected]@gmail.com&amp;gt;
Date: 8 May 2015 09:07
Subject: Re: [ShopClues.com] Re: Return requested for ShopClues order 47399953
To: "ShopClues.com" &amp;lt;support+[protected]@shopcluescom.zendesk.com&amp;gt;
Cc:

Dear ma'am
I send u hightlighted pics of the product.

On 6 May 2015 16:39, "ShopClues.com" &amp;lt;[protected]@shopcluescom.zendesk.com&amp;gt; wrote:
##- Please type your reply above this line -##

Shopclues Support, May 6, 4:39 PM:
Dear Manjeet,

Thank you for shopping with ShopClues.com.

This is with reference to your order no. 47399953 placed with us.

We apologize for the delay and inconvenience caused to you. We have forwarded your concern once again to the merchant and we will update you soon for the same.

We request you to kindly allow us some more time in order to expedite the process. Please be assured this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected.

Best Regards,
Customer Support Team
Charu
ShopClues.com

manjeet singh, May 6, 12:49 PM:
Outer box is not available...
Just take ur product back...

ShopClues Support, May 6, 12:34 PM:
Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We have received the images of the product, however, we would require the images of the outer packing of the product as well. Therefore, we request you to provide us the clear images of the shopclues outer packaging, highlighting the condition of the outer packaging of the product at the time of delivery.

For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Upasana
ShopClues.com

Shopclues Support, May 2, 4:12 PM:
Dear Manjeet,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order no. 47399953.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update, we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help.

Best Regards,
Customer Support Team
Kaushal
ShopClues.com

manjeet singh, May 2, 10:52 AM:
Outer box is not available right now...
As per you recomdation i send you product visible pictures
So take return your product...and
Give me my money to me...

ShopClues Support, May 1, 4:31 PM:
Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We have received the images of the product, however, we would require the images of the outer packing of the product as well. Therefore, we request you to provide us the clear images of the shopclues outer packaging, highlighting the condition of the outer packaging of the product at the time of delivery.

For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Upasana
ShopClues.com

ShopClues Support, Apr 29, 12:30 PM:
Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Upasana
ShopClues.com

manjeet singh, Apr 28, 7:48 PM:
Comment: damaged and used product..
Order Number: 47399953
Return Number: 1269331
Product: Crompton Greaves ACG-170VAC Voltage Stabilizer
Reason: Packaging and product both are damaged
Action: Refund
Click to view image: https://images.shopclues.com/images/refund_product_images/d638eeecc185519Photo01...⇄
Click to view image: https://images.shopclues.com/images/refund_product_images/87a0c7e29478941Photo01...⇄

Cheers,
ShopClues Support Team.

S

Shoukath Ali M

from Coimbatore, Tamil Nadu

May 30, 2015

sir desktop c2d/core 2 duo 3.0/160gb/cabinet/2gb ddr2 order no: 53358535,
i received product capinet full damage, please return the product refund my money. thanking SHOPCLUES.

S

Shoukath Ali M

from Coimbatore, Tamil Nadu

May 30, 2015

no comment

S

Shoukath Ali M

from Coimbatore, Tamil Nadu

May 30, 2015

please my money refund

S

Shoukath Ali M

from Coimbatore, Tamil Nadu

May 30, 2015

refund my money

S

Shoukath Ali M

from Coimbatore, Tamil Nadu

May 30, 2015

no comment

G

gnanusatish

from Delhi, Delhi

Jun 3, 2015

I had ordered a Micromax 50C1200FHD/50C5500FHD 124 cm (49 inch) LED TV [Order Number: 50733905, Return Number: 1402781]. A damaged product was delivered. The LED screen/panel was cracked badly. The complaint was raised immediately on the same day for a refund. It has been more than 2-weeks, and still the issue is dragging with inappropriate reasons such as "merchant unavailable". The pictures had been uploaded by clearly highlighting the damaged product. A complete video of the opening of the package has been shot too, which I have in my disposal.
Delay tactics are being used with silly reasons such as "merchant unavailable", etc. The issue is still not resolved even after more than 2-weeks of receiving the product.

R

riya khera

May 24, 2016

watch

wrong colour and damaged product and not working .

T

tharunroxi

from Bengaluru, Karnataka

Jun 14, 2016

stylish pendulum wall clock

it has been 20 days over I didn't get my order 23365453...giv my money back or send my product immediately...I already paid money...

S

shyam322kumar

from karimnagar, Andhra Pradesh

Jun 15, 2016

order no 23162591 is not delivered

Order is not delivered Order no 23162591 Ordrr date 13/06/2014

S

Swapnill Chandra

from Agartala, Tripura

Jan 24, 2017

U ppl r crap n ur products too... Ppl mustn't use this fraud site for shopping things n waste their money. U dont evn return the shipping charge which Snapdeal n other sites do.. Infact u dont tk actions early. I gt a damaged product that is an Apron.. its torn. Requested for replacement... still replacing my order.. its been more than 3-4 working days.. no pickup nothing...
oh ####!! Y wouldn't i hv requested fr refund..!

Helpful

Found this helpful?

19 Comments

Post your Comment

Comment Guidelines

Address: Surat, Gujarat

I order One product From Shopclues (Ford Metal Hood Front Car Badge Ornament Emblem Silver) & Order No Is 21665147, Today Is 14-10-14 Yet I have Not Recived Any parcle & I Register Complain From Shopclues Site 2 To 3 Time But No Replay From Shopclues When I Registerd Complain & Sumit One msg Flash In uper Site Like This (Thank you for writing to us. An email has been sent to our support team with a copy to you on [protected]@gmail.com . We try our best to respond to you within 48 hours. your request number is 1195524.) But Nobody Call Or Replay, So Please Something Do For me. & I have Totaly Three Order Pending[protected]/[protected]/[protected]. Best Regards Shankar Jena

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

My ShopClues COD order beats by Dr. Dre Mixer Headphone OEM is shipped by ECom with tracking Number[protected]. Amount payable on delivery is Rs. 448.00. But i have not received the order of my headphone 3 to 4 days have gone & my wirstbands I have not yet received please give me my order as fast as possible.

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat

I have order Bed sheet but was delivered in damaged condition . Bed sheet is having manufacturing defect & colours is not bright as shown in picture. It has faded colours & Print. Need a replacement of product in good condition or give money back with delivered charges. Thanks Deepak Warialani [protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

D

Deepak Warialani

from Mumbai, Maharashtra

Oct 13, 2014

Like other online shopping sites this is the same case.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Hi, I have ordered Endura Mass 1 KG chocloate on 6 October 2014 with order no. #22193215 and I received the product today (13 October 2014).. After opening the box, I found no seal is there and supplement is not genuine, this is a cocoa powder with hard sugar, I don't know what other things they mixed in it. I have called many times to their consumer support number[protected] but no executive is picking the call even after wait for...

Helpful

Found this helpful?

Write a comment

Address: Varanasi, Uttar Pradesh

I am buy samsung bluetooth hands free hm1100 (seller shopper52) date 1 sep 2014 oredre no 19685163 product is too old and scrached and not working i am return this product again seller is return same damage product again via order no 21146098 i am complain again and return this product no response shopclues please help me for return my money anup dhanuka [protected]@gmail.com [protected]

Aug 14, 2020

Complaint marked as Resolved

View replies

D

dhanukanup

from Noida, Uttar Pradesh

Oct 13, 2014

please resolved

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bokaro, Jharkhand

I have ordered an mobile from your site but the scroll is not working. ..Please replace the phone or refund my money. My mail Id is [protected]@gmail.com it will help u tracking my account. The mobile is from Micromax. ...reply on priority basis.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hoshiarpur, Punjab

MIC OF MOBILE IS GIVING PROBLEM MOBILE WAS SHIPPED THROUGH FOLLOWING MERCHANT DealsKart Conplex Exim Pvt Ltd, A-1/244, 2nd Floor, S/F Janak Puri New Delhi, 110058

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I had order a fox riding jacket which came in after a long wait., The product was wrong & totally damaged. Then after a painful followup it was picked up from my place and no news after that. I have tried sending them a mail & even calling but I wasted so much on money on listing to the tape only. No one came online & I have a recording of those too.I feel I am conned & wish to approach the court of law so those who wants to join me can do so by sending me a mail on [protected]@gmail.com or calling me on[protected] I pick up in 3 rings only )My order no is; 21542976 This site is a fully fake on that has no place in E-commerce in today's time.So friends please let us fight on these types of scams jointly & show the buyers strength.Regards, Ranjit Guptta * Title

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh

Dear Team, Please help me to recover my loss or replacement of product. I have ordered HCL ME V1 (SILVER) TAB from shopcluse.com with the order number 19717293 They have delivered the product as on 8 sep 2014. when i have checked the product after 15 day that was faulty and i am contieousaly following those pepole for replace ment but didn't get that. I have invested and didn't get worth of product, please help me to refund the money. I have also spoke many times to customer care but they are also not able to help me they are just taking complaint Regards, Puneet Guleria mob [protected]

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat

Hello, My Order No: 21705765, Estimated Delivery Between Between Thu 9 Oct and Fri 10 Oct. But its 13th Oct. 2014 and NOT deliver product till now. Neither you guys reply my email, tweet nor receive my call. And if you can't deliver product, Please refund me ASAP. Thanks Ajit

View replies

V

vinod lalwani7

from Pune, Maharashtra

Oct 13, 2014

+1

"I am also facing same issue with deliver. My Order ID: 21706411. Never buy from Shopclus.

A

ajitnayak44

from VADODARA, Gujarat

Oct 13, 2014

Yes Vinod. you are right. "Never Buy from Shopclus" and very very Bad service by their shipping partner "Ecom Express". I guess ShopClus should learn from Flipkart.

Good Luck!

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

please my money was refund or original phone shipping i am poor family man Order Number: 19654989 Order date: 01 Sep 2014, 11:03 PM Return: 440973 Return Request Date: 13 Sep 2014, 09:04 AM Action: Replace item Status: Return Received Return products information Declined products information Product Selling Price Quantity Reason Imported Brand New Samsung Galaxy Grand Duos I9082 Smart Phone+1YR Seller Warranty Rs.12, 498 1 Manufacturer Defect

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mohali, Punjab

My order no. 21742353 was beats oem lamborghini studio headphones... According to oem and discription the product should be a beats oem studio..but I got I a plastic small headphones with beats m lamborghini logo...even wire is half troned...the product they send is fake chinese 100bucks product..I tried there return product policy but nothing from them..not a single reply..even forwarded the images but nothing... All gone in vain...now I want is replacement with orignal oem with box pouch and headphones with battery compartment which company described there

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir/madam Myself sandeep CR I ordered a trimmer my order Id is 22125559 I received it on yesterday 5pm shipped by E com the underneath of trimmer is broken and is about to peel off and one of the blade teeths are broken, so I kindly request you to replace this and do the needful asap. Sandeep CR [protected] Banglore 560078

View replies

ShopClues.com Customer Care

from Gurgaon, Haryana

Oct 13, 2014

Verified Support

Dear Sandeep,

Sincere apologies for the inconvenience caused in response to the received product. We are getting this checked and will share the updates with you soon. Hope you share the pictures at www.shopclues.com/support required for investigation purpose.

Regards,
ShopClues Support!

ShopClues.com Customer Care

from Gurgaon, Haryana

Oct 13, 2014

Verified Support

Dear Sandeep,

Sincere apologies for the inconvenience caused in response to the received product. We are getting this looked at & will get back to you with updates. Hope you already shared the pictures of the received product at shopclues.com/support.

Regards,
ShopClues Support!

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Chittoor, Andhra Pradesh

Sir i buy a watch at shopclues.com on 10:24 october 12 2014 i complete my registration and money plaid by my internet banking the amount of 179 rupees my order no is 22740491, i asking to them on costumer care they isnt available to contact with me so please solve the problem immediately, in my online sbi account the message as"Date (Value Date) Narration Ref. No. Debit Credit 12-Oct[protected]Oct-2014) TO TRANSFER INB Shop Clues (Clues Network BILL_CLUES Payments ASBI[protected]IG00BIETA8 TRANSFER TO[protected] 179.00"", so please sir solve the problem immediately.

View replies

K

kanipakamjagan

from Kakinada, Andhra Pradesh

Oct 12, 2014

The shopclues shopping app is not good so please unistall it

ShopClues.com Customer Care

from Gurgaon, Haryana

Oct 13, 2014

Verified Support

Dear Kanipakam,

We are getting this looked at & will get back to with updates on the same. Apologies for the inconvenience caused.

Regards,
ShopClues Support!

K

kanipakamjagan

from Kakinada, Andhra Pradesh

Oct 13, 2014

Please solve that immediately

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines