ShopClues.com Complaints & Reviews

Address: Vijayanagara, 560079

Today I have received a call from [protected] indicating that in lottery I have won a car. They have sent the following SMS also.

Dear customer congratulations Shopclues online shopping you win 1st..prize (MAHINDRA XUV500) from online shopping which cost is Rs 12, 80, 000.00 The charge of you Registration Service valid Today know more details contact NO [protected] & [protected].

Pls clarify its gunienity and if fraudulent take necessary action. Thanks

Jul 12, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2019

ShopClues.com Customer Care's response Dear Madhu,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: 560030

I have order one product in order number[protected]. Today morning I got a call from[protected] saying that I have won a Tata safari worth Rs.12, 00, 000/- in a lucky draw contest & also they are providing my PIN code correctly.

Now I want yo know whether it is true or false?
Is there any scheme like this?
If it is true where i will get deatails?

Jul 12, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: Thane, Maharashtra, 421501

Received message and phone call about lucky winner of tata safari car. caller said it is priced at 12.80 lacs and if i dont want then they are ready to pay the amount instead of vehicle. they will transfer the amount into my bank account.
address of the person who called: Flat no 204, Plot 1A, 2nd flr, Arjun Nagar, Green Park, New delhi, 110029, lucky coupon number 10511, helpline no [protected] and cell [protected]

Jul 13, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2019

ShopClues.com Customer Care's response Dear Wilson,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: Nakkat House Naduvattam North Beypore post, 673015

[protected]
I got a message from this number. The message is shown below. Please inform the genuineness to me at [protected]@gmail.com or Retheesh Kumar [protected] . When I spoken to the number, he wanted me to pay the registration fee to one Patel Ashishkumar
Congrats! You Won 1st Prize Tata Saafari In 9th anniversary Day Shopclues .This Is Valid For Today For Registration Contact On:[protected] T&C # Shopclues. Account holder name -: PATEL ASHISH KUMAR/c no-: [protected] ifsc-: sbin0000486State bank of India

Jul 26, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2019

ShopClues.com Customer Care's response Dear Retheesh,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: 400605

I got sms & call
Shopclues manager talked with me and told about the lucky draw and says that i won a tata safaricar. I don't believe in this so please let me know is there anything like this in shopclues because there are most of frauds.. And i also don't believe like such lottery's so if is there any type of lottery in shopclues some brosher or some pemplat like should come on my email or any cell so that i can understand. Otherwise i just want to ask that is there any such lottery's in shopclues or it is a fraud. Phone no is [protected]
He is given me a/ c no all so :- a/c no is :- [protected] / ifsc :- sbin0006022. He toldme pay 8500/-.

Jul 7, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

ShopClues.com Customer Care's response Dear Dnyaneshwar,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Y

Yashoda Balakrishna

from Mumbai, Maharashtra

Jun 5, 2019

I hv received a message saying you r the lucky winner in my shopclues online shopping company. Your prize mahendra xuv 500 4 wheeler & 12, 80000 ur lucky coupon no. Note t &c apply. Dey r asking for bank details pls confirm wherher it is true

Reply

ShopClues.com Customer Care's response, Jun 6, 2019

Verified Support

Dear Yashoda,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

S

Sannith Kurupathi

from Hyderabad, Telangana

Jun 6, 2019

I got an call saying u have received a cash prize from shopclues.com ...they have sent via HP-SHOPCL..they called me from mobile number [protected]...can u say about it

Reply

ShopClues.com Customer Care's response, Jun 6, 2019

Verified Support

Dear Sannith,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: New Delhi, Delhi

Recently i ordered an item from shopclues.com and within a week i got a call and a message from somebody saying that he is from shopclues and i have won a car in lucky draw of shopclues.com... Etc.. I checked consumer complaints form website and i have found many have already complained about the same case happened to me. That means somebody from shopclues.com leaking the data of customers! Be careful

+1 photos

Jul 9, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

ShopClues.com Customer Care's response Dear Preethi,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: New Delhi, Delhi

I got a call from no.[protected] and i got a message in my mobile in the name of shopclues.com today saying that "congratulations you are lucky, winner in my. Shopclues.com. Your prize tata saffari storm for wheeler luxury car $ car marketing value amount 12, 80, 000=00 my office address:- shopclues.com pvt. Ltd, dwarikapuri, plot no. 2, sector - 17, (New delhi) - your cupon no. 10509 shopcluescpm. My contact no. [protected] gm - [protected] t&c (...) apply.
This is the message i got. I know it is fake. I have recently purchased an item from shopclues and i got this fraud call and message in my mobile and the man called knows that i have purchased an item from shopclues. That means somebody is leaking my data from your company. Look in to the matter. Otherwise i will be forced to take legal action against shopclues

Jul 5, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

ShopClues.com Customer Care's response Dear Preethi,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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V

Vedaansh

from Noida, Uttar Pradesh

Jun 4, 2019

I am purchase Heemax p3 mobile phone..but mobile phone keypad don't working and mobile phone don't charge and don't incoming and outgoing voice receive so I am returne heemax p3 Mobile phone returne...

fraud call and message in the name of shopclues - Comment #3450130 - Image #0

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ShopClues.com Customer Care's response, Jun 4, 2019

Verified Support

Dear Vedaansh,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

We have approved your return request against Order ID 174745654 for HEEMAX P310. Reverse pickup has been scheduled and one of our courier partner is expected to reach you by 10 Jun 2019. Moreover, our team will get in touch with you asap.

Best Regards,
Team ShopClues

ShopClues.com Customer Care's response, Jun 4, 2019

Verified Support

Dear Vedaansh,

Greetings from ShopClues.com

Kindly ignore previous mail.

We would like to inform you that the refund of Rs. 507.00 has been processed in your ShopClues account in the form of CluesBucks against Order ID 174745654.

Please note that the CluesBucks are your money secured as credits in your ShopClues account which can be used in your next purchase with us.

Best Regards,
Team ShopClues

J

Jishasyadav

from Delhi, Delhi

Jun 4, 2019

Dear customer congratulations for Shopclues company you are second luccky win TATA NEXON car your coupon number 1002 and contact for [protected]

Reply

ShopClues.com Customer Care's response, Jun 4, 2019

Verified Support

Dear Jishas,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Welcome To Shopclues Dear Customer, Congratulation! You are the lucky winner of 1st prize, Tata Safari Marketing ValueRS-12, 60000 Contact Help Center-[protected]

Welcome To Shopclues Dear Customer, Congratulation! You are The Lucky Winner 1st Prize TATA SAFRI Marketing Price RS-12, 80, 000.Contact Help Center[protected]

Your a/c no.0XXXXXX9827.is credit for MR.KOTHAPALL VICHITHRA Rs.1260000.00 on[protected] to 11:27:17 (IMPS Ref no[protected].IS NOT SUCCESSFUL INTER CITY CHARGE PAY FOR RS.18900 Thanks for SBI. toll free number.[protected]

Jul 15, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

ShopClues.com Customer Care's response Dear Manoj,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: D-no 2-136 kotha colony, Korrupalli, 533462

Hai sir, i purchased a puma bag on 27/05/2019 from shopclues and i didn't liked the quality of the product. So, i immediately requested to return the product. But shopclues hadn't picked up the returned package till now. They're sending me mails continuously about the pickup was unsuccessful and they will reattempt to pickup as early as possible.
Please help me.

+4 photos

Jul 5, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

ShopClues.com Customer Care's response Dear Venkata,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

We hereby confirm you that the refund of Rs. 637.00 has been processed against Order ID[protected]. The refund of Rs 577 is done in your bank account of Oriental Bank of Commerce ending with 4111. It will reflect in your account till 4th Jun, 2019. The Unique Transaction Reference Number (UTR) for your reference is[protected]. Rest 60 Cluesbucks plus are credited in your Shopclues wallet.

If you will not receive the refund, kindly coordinate with your bank using above mentioned Unique Transaction Reference Number.

Best Regards,
Team ShopClues

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S

Salimkhan786

from Mumbai, Maharashtra

Jun 5, 2019

Which day my order come tell me because I am going to up in village

Reply

Salimkhan786's reply, May 28, 2019

About my order

ShopClues.com Customer Care's response, Jun 6, 2019

Verified Support

Dear Salim, ,

Greetings from ShopClues.com

We would like to begin by apologising for the inconvenience this may have caused you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

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Recently i brought one basic mobile from shop clues. Today i got sms from your customer care which says won safari n all from many years this fraud happening seems from net data what shopclues doing to tackle it?? Sorry today it will be my last shopping in your site goodbye. Just replying your legal department handling is not gona work soon in twitter will post with screenshot sms wht i have received from your customer care

+1 photos

Jul 4, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

ShopClues.com Customer Care's response Dear Augustine,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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R

Ramesh Jhansi Appam

from Kaikalur, Andhra Pradesh

Jun 4, 2019

Sir luckydraw 1260000 MR.PANKAJ DEVALSING CHAVAN. A/C[protected] SBIN0031841 he will send 6300 rupess gst sir or no tell me please

Reply

ShopClues.com Customer Care's response, Jun 4, 2019

Verified Support

Dear Ramesh,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: 6000102

I received a courier to my new address where i shifted just 4 months back. My last purchase with shopclues was sept 2016. I really shock that some fraud in name of shopclues have tracked my new address. 1 lac cash coupon and scratch coupon of 11 lac was attached with a help line number [protected]. Later they informed that they going to rtgs to my bank id and next day informed that i have to pay 6500 as service tax in advance to the below account details.

Parsuram chowdhury
[protected]
Sbin0006772
State bask on india
Mankundu, kolkata
[protected]

How do they dare to share their account details without having any fear. Shopclues should take actions against this. If not the cyber crime should investigate against shopclues

+3 photos

Jul 4, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

ShopClues.com Customer Care's response Dear Lav,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: Kalyan, Mumbai City, Maharashtra

Dear sir/madam,

I have got mail and sms by shopclues that i became winner for xuv500 with the help of lucky draw contest for shopclues birthday
And i also got call by
Person name mr raj malhotra contact no [protected]
And he given me account no of mr ghanshyam singh
Mr. Ghanshyam singh a/c.[protected] (Sbi) ifsc code. Sbin0001713

I may take it my gift by 2 way

May...

+2 photos

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Address: Hooghly, West Bengal, 712203

I have recently placed an order in your site. Today i have received a text message which is as follows:
"congrats! You won 1st prize tata saafari in 9th anniversary day shopclues. This is valid for today for registration contact [protected] on t&c # shopcles."
I have also received a phone call regarding the same and the person aksed my option whether i will take the car or the amount. As the voice call was disturbed i asked him for a mail regarding the same. But i have not received any email.

Jul 12, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

ShopClues.com Customer Care's response Dear Samik,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: balaji street, 524201

Dear shopclues team i orderd charcoal peel off black head removel pack.. I orderd 4 packs. Order number :[protected]. Each pack rs.97 with 14 rs shipping charges.. I receved the packs.. And i paid for 4 packs total rs 406.. But when i open the order.. There is only two packs.. How fraud is this... Really shame on shopclues online shopping app.. And i never orderd any products in this app.. I raise the complaint who is to deliverd this pack their name was blue dart shipping company,, they told me that mam call r mail to the direct shopclues.in... Thats why i raise the complaint against shopclues.. Kindly refund my money.. The product shipped on 27/05/2019 monday... Kindly revert me back and refund my money...
Thank you.

Jul 1, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

May 30, 2019

Updated by Varnika HR Dear shopclues team i orderd CHARCOAL PEEL OFF BLACK HEAD REMOVEL PACK ..I orderd 4 packs . Order number :[protected] .each pack Rs.97 with 14 rs shipping charges ..i receved the packs ..and i paid for 4 packs total rs 406..but when i open the order ..there is only two packs..HOW FRAUD IS THIS...REALLY SHAME ON SHOPCLUES ONLINE SHOPPING APP..and i never orderd any products in this app..i raise the complaint who is to deliverd this pack their name was BLUE DART shipping company, , they told me that mam call r mail to the direct shopclues.in ...thats why i raise the complaint against shopclues ..Kindly refund my money ..the product shipped on 27/05/2019 monday ...kindly revert me back and refund my money...
THANK YOU.

Verified Support

May 31, 2019

ShopClues.com Customer Care's response Dear Varnika,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

As per our records, you've placed 2 orders against the order IDs[protected] and[protected] for "Charcoal Peel Off Mask Anti Acne Oil Control Deep Cleansing Blackhead Remover Face Masks for Men & Women, 130g" in 2 quantities each. Both the orders have been paid for Rs.208 respectively and they've been delivered to you on 28th May, 2019.

Please confirm the delivery of both the orders within 24-48 hours. If not delivered, please share the shipping label along with the order ID of the order which has been delivered to you.

Best Regards,
Team ShopClues

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A

antika chowdhury

from Kolkata, West Bengal

May 31, 2019

I ordered a new lingire set for my birthday. I received the package yesterday. But its not the same product they shown in the pictures. In return or replacement policy i can't able to change lingire set. What should i do with this product. Plz help me to solve this. I want my product or plase give me my money back.

Reply

ShopClues.com Customer Care's response, Jun 1, 2019

Verified Support

Dear Antika,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share your order details along with the images of the shipping label and the product delivered to you to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

V

Vedaansh

from Noida, Uttar Pradesh

Jun 1, 2019

Shopclues froud company I am purchase heemax p3 mobile phone but mobile phone totally waist shopclues cheating me mobile keypad don't working and incoming and outgoing voice don't receive...froud shopclues u returne me my amount

fraud products quantity - Comment #3448680 - Image #0

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ShopClues.com Customer Care's response, Jun 3, 2019

Verified Support

Dear Vedaansh,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

We have approved your return request against Order ID 174745654 for HEEMAX P310. Reverse pickup has been scheduled and one of our courier partner is expected to reach you by 10 Jun 2019. Moreover, our team will get in touch with you asap.

Best Regards,
Team ShopClues

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Address: 560047

Got a message and call today stating that i have won second prize for the above said contest. Details of which is attached below : “congratulations. You have won the 2nd prize swift dzire on the occasion of our 08 th anniversary shopclues online shopping company. Please. Contact mr. Charan kumar for more information call on +91 [protected]
Thanks & regards.
Shopclues pvt ltd”

Later i got a call from the same number mentioned above and he tried assuring me that this is a genuine contest and advised me he will send website link containing the same info but ended up sending his id card n a letter stating i have won the contest which i have attached below. I would request shop clues to take this with cyber crime since there is a contact number mentioned and help in suspecting innocent people from getting conned from these crooks.

+1 photos

Jul 4, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: byte computers & online services piplya mandi, Mandsaur, Madhya Pradesh, 458664

I sell two keyboards in shopclues as a saller they are giving 247 rs after commision deducted on that time they are not pick up my item so i corrier it then i paid 80 rs corrier charges for each then total 160rs corrier charges i paid on selling 2 keyboards.. But one product is damaged and it is now in return status but they will not provide 247 rs but they are deducting -402 rs for return what type of service is this they are just taking my product and seeling to costomer they are not giving me the entire prioduct fee...

Jul 1, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

ShopClues.com Customer Care's response Dear Bharat,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share the order details along with your MID to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

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D

Debasishsharma

from Guwahati, Assam

May 31, 2019

I am lucky winner of shopcules shopping celebrate 9th anniversary. What it is true. Plz inform me. Name.Debasish sharma, jorhat, assam

Reply

ShopClues.com Customer Care's response, Jun 1, 2019

Verified Support

Dear Debasish,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: 494001

Hi,
Name - nurul hussain a/c no - [protected] (S. B. I) ifsc code - sbin0018466, this guy called me and ask for deposit of 6500rs. For getting 12.6 lakh rupees, and dont trust on site https://www.shopcluesprize.in and contect no. Given to this site it is totally fake. They even messaged me as _welcome to shopclues dear customer, congratulation! You are the lucky winner of 1st prize, marketing value (Rs-12, 60000) contact help center:- [protected] it's all fake.

Am i right.

+1 photos

Jun 29, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

May 29, 2019

ShopClues.com Customer Care's response Dear Chandrakant,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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T

Trinath Rout

from Mumbai, Maharashtra

May 28, 2019

I am winner of the First prize of shopcluse company. It is funny or correct

Reply

ShopClues.com Customer Care's response, May 29, 2019

Verified Support

Dear Trinath,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

G

Gurumurthy Dravid

from Mumbai, Maharashtra

May 29, 2019

Hello sir lukhy winner charges all' ready pay Toal 72500 my gift not received please my name is Gurumurthy Dravid at Gujarat regular customer please accept my complaint total payment Mr vrenender at jamsatpur Jharkhand plant

Reply

Gurumurthy Dravid's reply, May 29, 2019

My name is Gurumurthy Dravid Mobil no 6352014082 my WhatsApp number 7698272545 please reply

ShopClues.com Customer Care's response, May 31, 2019

Verified Support

Dear Gurumurthy,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

P

Pakhale Pranav

from Delhi, Delhi

May 30, 2019

Fake call for submitting bank details and fees for registration fees 7500 rupees from this contact number ... [protected]

lucky draw winner on your order - Comment #3446626 - Image #0

Reply

ShopClues.com Customer Care's response, May 31, 2019

Verified Support

Dear Pakhale,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

N

Nilam Borude

from Mumbai, Maharashtra

May 31, 2019

Mujhe mera refand chaie 320 Maine product return k iya he

Reply

Nilam Borude's reply, May 25, 2019

Rifand

ShopClues.com Customer Care's response, Jun 1, 2019

Verified Support

Dear Nilam,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

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4 Comments

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Address: L*2-D/44-45, 110059

Product quality is very poor...
I don't like this product...
This product is not geninue...
Bad quality...
I don't want this product...
And...
My why return request is rejected...
Ya product wase nhii nikla jasa mne socha tha
.. I do not satisfy for this product.. (Quality, price,)..
This product are very bad..
This is not good product.
I want to reolve my problem

May 27, 2019

Complaint marked as Resolved

my phone number is 9817222165 my email is - [email protected]

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

May 28, 2019

ShopClues.com Customer Care's response Dear Ankit,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

Verified Support

May 28, 2019

ShopClues.com Customer Care's response Dear Ankit,

Greetings from ShopClues.com

Kindly ignore previous mail.

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

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A

Akash Singh Chaudhary

from Delhi, Delhi

May 28, 2019

I recently received a call from this number [protected] he told me that you won some prize and i[censored] want to claim you have to deposit some money. Plzz confirme this is true or not becoz his information about product is correct which I had purchased.

Reply

ShopClues.com Customer Care's response, May 29, 2019

Verified Support

Dear Akash,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

N

Nitisha Tripathi

from Mumbai, Maharashtra

May 29, 2019

I received a call half an hour ago today I.e. 24th May 2019 where the caller alleged that he was calling from shopclues.com and that in a lucky draw held on completion of 5 lakh orders, I have apparently won the first prize of a car (TATA car). Please verify the authenticity of this call.

Reply

ShopClues.com Customer Care's response, May 31, 2019

Verified Support

Dear Nitisha,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

V

Vedaansh

from Noida, Uttar Pradesh

Jun 1, 2019

I am purchase heemax p3 mobile phone form shopclues shopping App but its shopclues froud company mobile phone its totally useless keypad don't working and incoming and outgoing voice is not receiving so I am returne its phone shopclues team ur returne my payment soon...

shopclues are do not refund my amount - Comment #3448709 - Image #0

Reply

ShopClues.com Customer Care's response, Jun 3, 2019

Verified Support

Dear Vedaansh,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

We have approved your return request against Order ID 174745654 for HEEMAX P310. Reverse pickup has been scheduled and one of our courier partner is expected to reach you by 10 Jun 2019. Moreover, our team will get in touch with you asap.

Best Regards,
Team ShopClues

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Address: Chinchinim, South Goa, Goa, 403715

Hii..
This is valrio morga dsilva
After my product got delivered i got a call by shopclues company saying... That i am a luck winner of some tata car
And also got many calls from shopclues company who were asking my bank details. He said to pay 6500 as charges
And after the payment they wil transfer the winner price to my account... Ws very upset with this as i can't trust this company at all. I'm also filing a case so that people are not fooled by this company

Jun 28, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

May 25, 2019

ShopClues.com Customer Care's response Dear Valrio,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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H

Hero Sameer

from Gurgaon, Haryana

May 30, 2019

Order No.[protected]

Courier partner is telling that he is unable to reach me however he has delivered an order some days ago on same address and now he is telling that he is not getting my address
Do delivery asap
Contact me on [protected]/[protected]

Reply

ShopClues.com Customer Care's response, May 31, 2019

Verified Support

Dear Sameer,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

We've checked the details and found that your order has been picked up by our courier partner on 29th May, 2019.

The refund of Rs. 393.00 against the same has been processed on 29th May, 2019 which will reflect in your Debit Card account by 10th Jun, 2019. The RRN for your reference is 915013333829.

Moreover, the remaining refund of Rs. 43.00 has been credited into your ShopClues account in the form of Clues Bucks on 29th May, 2019.

Seeking for your patience in this regard.

Best Regards,
Team ShopClues

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Address: Building No. 112, Sector 44, Gurugram, Haryana 122001, Gurgaon, Haryana, 143001

I am not able to get back my full refund amount. I ordered for 2 shorts from shopclues but got the refund amount for only 1 shorts. It was an entire order rs. 702 but i got back only 383 in my bank account. Please help!!! When i try to contact them on their helpline also it shows that the number does not exist. When i try to register the complain on the app itself then also there is a problem because they don't even contact me and take no action. There is no source to contact these guys. Please help!!

+3 photos

Jun 25, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

May 25, 2019

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please wait till 27th May, 2019 as your case has been already escalated to our team and they will contact you with further update.

Best Regards,
Team ShopClues

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P

Poonam dalvi

from Pune, Maharashtra

May 28, 2019

I got msg from shopclues.com to winner of tata indigo car of rs-690000 i was paid 23600 for deposit amount now they are asking to pay 34500 for GST SO this is all forud or truth plz let me clear

refund generated only half the amount of the total order - Comment #3444104 - Image #0

refund generated only half the amount of the total order - Comment #3444104 - Image #1

refund generated only half the amount of the total order - Comment #3444104 - Image #2

refund generated only half the amount of the total order - Comment #3444104 - Image #3

Reply

ShopClues.com Customer Care's response, May 28, 2019

Verified Support

Dear Poonam,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

G

Gullagurthi Andrews

from Chandur, Telangana

May 28, 2019

I have booked this phone the order has been cancelled but my money also debitted to shopclues till now i didnt get money

Reply

ShopClues.com Customer Care's response, May 28, 2019

Verified Support

Dear Customer,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

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