ShopClues.com Complaints & Reviews

The following message is which I getting frequently in my mobile.
kindly look into the same and do the needful steps to avoid such fake/Fraudulent messages

Dear sir you won
1st prize from
SHOPCLUES SHOPPING
TV show your
Prize (TATA SAFARI )&Market value RS, 1280000/-
pay only
Registration servicestax of
RS, 6600/-
[protected]@gmail.com
HELPLINE[protected] M=[protected]

I also got a call from this number regarding the same offer"[protected]"

When i order this mobile set it looks very beautiful but when i received that pruduct that product was totally different . So when it was reached at me i feel so dissapointed because it was not a satifactory product and also the model was too old.i an also a customer of shoopcus but this priduct was nit good.my previous product are nice but it was not.so i want my money back.

Dear Team
My self pratik
I bought manny product from shopcluse and happy with them with sevice and prise
Today 20 /7 /2018
I got a call from some unwanted number [protected]
He give me offer
U win car as first prise from shopcluse but i[censored] want pay register amount 2100
If dont want car we give you same prise of car arround 4 lack 20 thausand
After i verify the send me a bank numberr for transfer the 2100 rs for registration.the fraud persone send me bank details account number of SBI bank
When I regect this offer he say some abuse word for me..****####**and shouted on me
Dear team please take action on that thing on priority ither i want to escalate this this issue in media or other source in social network.

Thanks Regards
pratik Shirke

I made a purchase from shopclues last week and I got the following sms:
'Welcome to dear customer congratulation you won First prize for SHOPCLUES T.V. Soy company monsoon Dhamal contest! congrax you won Tata Safari Car or RS 12, 60000/-you received prize for registration charge Rs 8600/-only deposit on any bank more details plz contact no [protected] Adhik Jankari Ke Liye contact HELPLINE toll free no Call me [protected]'

The sender was IM-SHPCLS. Just now I received a phone call from the following number: [protected]. The caller spoke in hindi and some bad english about the subject on sms. I hung up and told him that I was reporting this to cybercrime. I think someone is abusing my shopping order and user data

Sir i want to replace my puma backpack as it was delivered on 1 july and today is 17 july only few days have been past and my bag had just got teared from the upper side where are straps of bag stiched
it is having the 1 month warranty
so please kindly collect the backpack and replace it fast
i want to replace my bagpacks immediately
i am in a problem for a proof you can see that it has 1 month warranty
so be fast
it your responsibility to take care of custoner but ur service is poor
please develope the process
i want my bag to be picked today and get it to be replaced
it is having 3 months manufacture warranty
i want it to be replaced

I have received a call asking for Rs.8500-/ and claiming that I am winner of a lucky draw organised by ShopClues And have won a Mahindra XUV. I can take the car or market price of the car as I may wish.
Although I am aware that it's my responsibility to act properly in this cases.
But I m aggrieved because I am curious to know that how the fraudsters came to know my order & shipping details.
I have not believed in any of these calls but m deeply concerned about my privacy.
Kindly reply me for the matter

Shopclues is a one of the biggest fraud company I have ever seen not only buyer even the sellers on Shopclues have a too bad experiences. They are just there too make money. There is no proper system in place for anything like other marketplaces and even their customer support is too slow in responding and are of no help. Being a seller with Shopclues I really had a very bad experiences. Inspite of contacting and highlighting issues multiple times did not get a proper response and help. The chargers of Shopclues is already too high on the top of that they have N number of deductions giving you some or the other reasons. The RTO rate in Shopclues is too high, may be because I got to hear that Shopclues gives fake orders too and then they have their own charges that they deduct from you for RTO. I took my store offline multiple times and this was the fourth and last time I made it online to see if there was any improvement done by shopclues, but I really regret as I lost money of so many orders to shopclues and on the top of that they are asking me to pay more to activate my store. I say shopclues you eat all my money that they have, as they do always. I will not pay a peny more and will never return back again. I am taking my store offline permanently and deleting it. And it's my humble request to all Shopclues seller please do not sell on Shopclues and fall in their trap and waste your money, time and energy. It is really so annoying and frustrating, just of no use.

Dear Sir,

Iam wordered watch and it has been recieved But i am not satisfied ..

I Need to return it .Pls kindly help to return immediately.

I don't know by using which number i am ordered this item.

Order# also i am forgetten

DHL AWB#[protected]

Pls confirm

Regards,

Kuppuraj
Mobile:+91-[protected]

My order no[protected] was expected to be delivered on 16-July-2018 but when i complained about delay they replied that Delivery been delayed. And very next day morning i just texted them about my order and after few minutes i got a message that item got delivered But I DIDN'T receive any thing. Iam really fed up with the service they providing and hope not to do business with them anymore.

Dear All,



With this application, I want to bring this to everyone's notice about the "WORST CUSTOMER EXPERIENCE, SERVICE AND SATISFACTION" which WWW.SHOPCLUES.COM can ever provide to their customers.



To start with, I am not sure how much WWW.SHOPCLUES.COM is concerned about CUSTOMER EXPERIENCE, SERVICE AND SATISFACTION.



Finally, I have pushed to an extent which is making me write this email and switching to other Brand. This email would not only include the service which you have provided but also the way of doing business and looking at things by such a HUGE ORGANIZATION. I have been using your products for so many years. But I guess I should look for some better alternatives, may be because of the "WORST CUSTOMER SERVICE" which WWW.SHOPCLUES.COM has given me.



As everyone says, in today's world the quality of SERVICES goes equally down when the quantity of PEOPLE consuming those services goes high.



It is the approx. UNLIMITED time in a row that I have to call WWW.SHOPCLUES.COM CUSTOMER CARE OFFICE repeatedly for more than days, to add to my agony, whenever I call the CUSTOMER CARE OFFICE, I get to know that my Service Request status is closed without the issue being addressed at all. I don’t understand as to how you can consider an issue to be resolved when the person who is supposed to be fixing it does not even do anything.



As I Purchased a ELECTRIC WAX HEATER AUTO CUT from WWW.SHOPCLUES.COM with order number [protected], with THE COMPLAINT NUMBER : 6549694 AND RETURN ID: 6327592



The product delivered was damaged from inside and register the complaint at customer care number –[protected], finally got a call from[protected] spoke with the customer agent stating that the case had been already closed ( as without informing the customer) and due to maximum returns the product cannot be exchanged or returned and neither the money would be refunded as IT SEEMS THAT OUT OF 19 TIMES 14 TIMES THE PRODUCTS ARE RETURNED AND ITS MAXIMUM TIMES ITS BEEN RETURNED OR REFUNDED AND IF TRY TO PUT A REQUEST THE COMPUTER WILL AUTOMATICALLY REJECT THE REQUEST) HENCE THE AGENT WAS SO RUDE THAT HE WAS NOT READY TO LISTEN TO ME AND WAS VERY MISBEHAVING STATING THAT IT SEEMS THAT IT’S A CUSTOMERS FAULT AND I (CUSTOMER) HAVE DID IT INTENTIONALLY. FINALLY NO BODY IN ENTIRE SHOPCLUES WOULD BE ABLE TO HELP AND I ASKED FOR THE SUPERVISIOR AND THE AGENT REFUSED THE REQUEST TO CALL HIM. I ASKED THE AGENT IF THE PRODUCTS HAVE BEEN REPLACED 14 TIMES OUT OF 19 TIMES THEN WHY THE PRODUCTS HAVE NOT BEEN PICKED UP AND BEEN LYING IDLE AT MY PLACE. ITS COMPANY POLICY HE SAYS. FINALY I GOT A CALL AGAIN WITH THE NUMBER[protected] STATING THAT THE ENTIRE SHOPCLUES IS AGAINST THIS ORDER AND WILL NOT BE REPLACED AS ITS HAS BEEN SEND WITH PROPER QUALITY CHECK AND WILL NOT BE RETURNED THIS TIME.



Now I have full confidence in WWW.SHOPCLUES.COM’s MOTO, which is “LET THE CUSTOMER SUFFER FOR THE MISTAKE THAT THEY MADE BY SUBSCRIBING TO WWW.SHOPCLUES.COM PRODUCTS AND SERVICES.”

I think if my complaint is un-resolved for more than 4 days, other would also be facing the same problem and are being HARRASED by your CUSTOMER CARE OFFICE. I guess this is the way YOU have decided to do BUSINESS (Correct me if I am wrong).



I have been with WWW.SHOPCLUES.COM for more than year now, not because I did not like any other brand but because I never expected this kind of PATHETIC service by this big company. I think now the time has come where I, including at least hundreds of people need to change their mind because of the services which myself and they have been getting over a period of time. There have been many instances where I did not get service that should be provided to a customer and now when I am done dealing with you people would want you to please discontinue my WWW.SHOPCLUES.COM fixed line connection remove me from your systems because your system, policies, procedures, services, way of doing business and looking at things is getting WORST day by day.



I know that loss of a hundred customers would not make any difference to your SALES and MARKETING team because COMPANIES here do not understand the two most important words to run the business, providing exceptional "CUSTOMER SERVICE" and I would certainly try to see if other leading companies do or do not understand it.



With this, I PEN DOWN and say my FINAL BYE to WWW.SHOPCLUES.COM!!! I wish a GREAT FUTURE FOR YOUR COMPANY AND IF GIVEN A CHANCE IF WWW.SHOPCLUES.COM SUCCEED IN FUTURE, WOULD FOR SURE WANT TO LEARN THE WAYS OF RUNNING A BUSINESS WITHOUT SATISFYING THEIR CUSTOMERS!!

I had purchased a wax heater and the product was delivered bad and damaged and as per the return policy its been days i have complaining and filing a ticket number to shop clues but there is no contact from them neither from there team ... I need my refund and need my money back... Everyday i am complaining through email and by app and at their website as well ... My ticket number of complain is 6549694 and order number is[protected]. Ki dly help my refund back else my 10 days of their return policy will expire.

I book my product mars lipliner 2nd july and mujhe ak sms aya ki mera product out of delivery jab v mai ph karti huu wohh kahate hai apka product ha kuch hi der main nikleng...fir mujhe sms ati hai k mer aadress galat hai chalo koi baat nehi mera ph no toh diya huya hai fir vi kyu nahi call kar rahe hai woh log...

my order number :[protected]
courier no is:[protected]

courier ph no is:[protected]/[protected]

if my adress is wrong how could i get my product by snapdeal and flipkart

Dear Sir/Madam,

I have following issues with shop clues website from where I bought curtains worth of nearly 9000 rs on 3rd June, 2018 and have not been delivered yet. I am not receiving an email msgs coz my email id is wrong on their website and I cant change it from my mb or computer despite many attempts.

1)I have sent numerous messages to shopclues to change my email id on their website [protected]@hotmail.com, which is WRONG and as a result I cant see my order details and other things.
My CORRECT email id [protected]@hotmail.com.

2)I received a message on my mb that curtains not delivered due to wrong address, I immediately replied on the link sent by shopclues that my address was correct and nobody had come to deliver.

3)Following are the tickets generated by their system where I have put my complaints-
6561190
6562375
6560997
Please help me to ge my things or refund my money from shopclues.com
Thanks

Mene shop clues se pooja paath ki samgri '' mahamrityunjay yantra pendant copper'' me order kiya tha. delivery boy mera product leke aya mene uske paas se product recieve kiya or mene product pack khola to us pack me ek chota khilona nikla ek choti si '' chakhri '' jise chote bachhe jameen pe ya farsh pe ghumate he or jab mene product return kiya to shopclues walon ne mera product pickup to kar liya lekin unhone mere rupees return nahi kiye or na hi koi shopclues customer support mil rha he.

Dear Team,

First time, i was purchase watches from your website .
Delivery date of watches : 10/07/2018. in the next day early morning dt : 11/07/2018, i got call from shopclue executive . He told me, mam you are winner of car from shopclue . i asked from him, this is not true sir pls cut the call. after this he is abusing me like Bhosidki and bla bla...words.

pls take strict action on executive, Pls note his Mobile Number : [protected]. I have also recording of his bad behavior in my mobile . if you will not take strict action then i will complaint on police .

Regards
Sapna Rawat
[protected]

Hi,

I have ordered Ikonic CT16 Hair Curler (Order No :[protected] but it's not the original product which I received and not working at all. I am very disappointed with the product. I have tried to contact Shopclues multiple time and but didn't get proper response form them. Always got system generated mail, none of customer support Representative contacted me yet. It's really very frustrating for me to chasing the Shopclues to get my money back.

Regards,
Priya
M : +91-[protected]

I have a account with ShopClues Our Data is safe with you or not?
Today Received Fake Massage from ShopClues other useing name of Shopclues this is soo Pathetic..
How our privacy data is licked by ShopClues,
How they know I had ordered ShopClues products?

This is serious issue..

Look in to the matter and invistigate asap..

Please refer screen shot attachment,

I purchased a projector on 16th June 2018 for 3500. I used only 2-3 times. But once I started using it was not functioning.there was no idea about the customer care of that waste product. So I contacted Shopclues team asking what to do with the situation.they sent one mail telling that thy will respond within 2 working day. now it is the third day (Working day or not)..No respone has come from the end of shopclues.Is it your well accomplished service? if a customer got a difficulty there can be maximum 2 hours for response. More than 2 hours is actually a level of escapism. If you dont give me a solution for this I will escalate this issue in social websites and Mouthshut.com. Not challenging you but I will do.

Dear sir,

i return an order Order ID:[protected] Return ID:6256597
Return Requested on Wed, 20-Jun-2018

HWT Golden Quartz Couple Watches
Total Amount: Rs.299.00

QTY: 1

Expected Refund in your account by: 23 Jun 2018

Status: Return Complete

Its showing the status complete but still my refund could not get me so please resolve this issue as soon as possible.

Contact no: [protected]
Contact person: Hemendra dixit

The person calling from shopclues that u have a luckydraw u win a car or cash I said that I dnt intrested in prize he said that u want to marry with me u marry me we will have many children's in future in a very bad language please do something against this otherwise I will never order something n please take some strict action against this.. I am also giving u no.[protected] from that person called