ShopClues.com — Delivered defective samsung micro sd card and have not refund / replace

Address:	New Delhi, Delhi, 110037
Website:	www.shopclues.com

Respected Sir / Madam,
On 1st OCT 2015(at04.27 A.M.), I have ordered a Samsung 32GB Class 10 MicroSD Micro Sd Memory Card (Code:[protected]from ShopClues.com (Order ID[protected]. I have also paid the full amount Rs. 521 through online banking.

On the mid-day of 15th OCT 2015, I received the product and it was sent through Bookmypacket Courier Services (Shipment No.[protected]. When I checked the product, it was totally defective. Within 24 hours, I register for refund / replace on shopclues website (Return ID 2145928). After 2 days, shopclues confirm my refund / replace and told me to send the product backand shopclues will refund the amount of courier charges. I had to send the product through DTDC courier service and have to spend extra Rs. 100 for courier service. Immediately after sending the product, I sent the courier receipt through email and shopclues acknowledge the receipt of email.

But, suddenly on 14th NOV 2015, at 10.08 A.M., I received a call from DTDC courier that shopclues had refused to accept the product and sent it back to me. Within this period (1ST NOV - 15TH NOV), I have contacted several time with shopclues and directly with the merchant, but have not received any replies.
Here are the major points related to the product.
1. Product Name : Samsung 32GB Class 10 MicroSD Micro Sd Memory Card (Code:[protected]
2. Cash Memo : Have not been issued by the shopclues, but I have details of bank transaction and proof of emails.
3. Date of Purchase : 1st OCT, 2015
4. Name of the Packer / Seller : shopclues.com
5. Name of the Merchant register with shopclues.com : Laxi Ecom, Plot No. F-7, Khasra, No. 847/1, Mata,
Chowk, Mahipalpur, New Delhi - 110037, NCR - 110037,
Phone - [protected],
Tin No. [protected]

Sir, shopclues and Laxi Ecom had harrased me in several ways from last 45 days. I want a proper solution from you.
Sincerely,
Manoj Kr. Mukherjee
Makrampur, Bolpur, Birbhum - 731204
West Bengal, India
Mob . [protected]