ShopClues.com — Do not buy again

Address:

New Delhi, Delhi

Dear Sir,
I had ordered (Order No, :[protected] a mobile phone (Micromax Make - Model No.- Micromax X351, Price - 1709) on 16 Feb 2014, 08:21 PM and paid Rs 1709 using credit card. This order was shipped via Blue Dart with tracking number [protected]. I received the product on 20 Feb 2014, 10:15 AM. We have switched ON product as per the instructions provided in the manual and found the product was faulty. The phone was not getting charge and sound (Alert and earpiece) was not enough to hear. We found the mobile phone is not useful as we can not hear the sound while calling or incoming call alert.

We have informed the same to Shopclues.com and raised return (212469) request on 20 Feb 2014, 04:57 PM (within 6 hours from delivery) to replace the faulty item. The Shopclues.com promised me that they will sent the courier pickup for replacement. We were waiting for almost a week and again write to Shopclues.com in the matter. But they replied that you can go to Micromax service center and get it repaired. Shopclues.com will not provide any support in the same.

It is requested to take action against the Shopclues.com and get my money refund from the Shopclues.com. Please also initiated strict action to BAN these type of on-line shopping portals.
Regards
Pawan Tiwari
+91-[protected]