[Resolved] ShopClues.com — Issue with 16+ orders - Escalation desk also unresponsive - Pending from 6+ months | |||
I have placed "n" number of orders on Shopclues, and they have turned out to be the worst online shopping website and their customer support including Escalation desk is worst.The day I received shipment, if there was any issue, I used to open a customer support ticket. They don;t respond for days and weeks. Don't speak to customer and do whatever they feel like. I have sent aropund 40+ mails to them as followups but they are just sleeping on all mails.3 times different escalation desk managers contacted me but then with a false promise of resolution and then they just disappeared the next day. Nobody seem to take interest in resolving the complaintSometimes they deliver just partial order and mark order as completed and keep extra money with them. Sometimes they take orders and then keep our hard earned money for days and then just refund the money. In meanwhile they earn interest on our money (assume that lakhs of people are ordering from them, this sum is huge and interest is also huge)Ranbir (Escalation manager) contacted me 2+ months ago and then just disappearedMonica (Escalation manager) contacted me 20+ days back, and asked me to waste my time and efforts and put all issues in one excel sheet and send across. I did that the same day and I was promised resolution in 7 days. 3 weeks gone and with 4-5 reminders, she is not getting back with any resolution and not even replying to my mails.Order #[protected] ticket number 892805 - Rs. 250 - Pending from 6.5 monthsOrder #[protected] ticket number 913774 - Rs. 53 - Pending from 6 monthsOrder #[protected] ticket number 918461 - Rs. 73 - Pending from 6 monthsOrder #[protected] ticket number 915983 - Rs. 73 - Pending from 6 monthsOrder #[protected] ticket number 915982 & ticket number 953608 - Rs. 53 - Pending from 6 monthsOrder #[protected] ticket number 953624 - Rs. 458 - Pending from 5.5 monthsOrder #[protected] ticket number 953621 - Rs. 500 - Pending from 5.5 monthsOrder #[protected] ticket number 964931 - Rs. 212 - Pending from 5.5 monthsOrder #[protected] ticket number 999928 - Rs. 212 - Pending from 5 monthsOrder #[protected] ticket number 1101399 - Rs. 476 - Pending from 4 monthsOrder # 23356201/[protected] ticket number 1311059 - Rs. 950 - Pending from 2.5 monthsOrder # 23361325 &[protected] Ticket number 1316315 - Rs. 238 - Pending from 2.5 monthsOrder #[protected] Ticket number 1310343 - Rs. 825 - Pending from 2.5 monthsOrder #[protected] Ticket number 1316736 - Rs. 53 - Pending from 2.5 monthsOrder #[protected] Ticket Number 1472486 - Rs. 72 - Pending from 2 monthsOrder #[protected] Ticket Number 1539693 - Rs. 1410 - Pending from 1.5 monthsOrder #[protected] Ticket Number 1652026 - Rs. 463 - Pending from 1 monthsThey must clear all my issues and even compensate for the time they have harassed me and wasted bny time and efforts. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. | |||
11 Comments | |||
Comments
No update till now from shopclues. Cheaters have taken my money and not giving me back my hard earned money. Bunch of cheats and owner is for sure the person who wanted to start this business of cheating lakhs of customers to fill his pocket.
Reply
3.5 months gone and Shocplues are still not responding to this complaint
What should we do if this is happening.
As on email they always sent AUTOMATED MAILS or they dont reply against our questions.
Even customer care no. Has no authority or responsibility for final answer, they just ascallate the problem by giving ticket no. No solution future.
As on email they always sent AUTOMATED MAILS or they dont reply against our questions.
Even customer care no. Has no authority or responsibility for final answer, they just ascallate the problem by giving ticket no. No solution future.
panwarvivek - Stop using this website, they c heat you and they are cheating millions...its just that people don't realize like us till the time we get the same treatment...make sure to write reviews and open consumer forum complaints so that other friends can be saved from such torture.
shipping date
Please provide me shipping date detail.my order no. 40071331.and product name mini foot pump.not delivered my order
my order no.22477807 is confirmed on 09/10/2014.not recived till today.Faulty item delivered
Good afternoon, I, Inderpreet ordered a digital table clock, but the delivered product is not working. I want the company to either replace the same or refund m the money. Order no: 29924715Order no.91567635 courier not yet received
Dear sir,I have orderd 16 gb memory card order no.91567635 at 13 may. But still not shipped by courier service..
Please contact him and given instruct for shipped.
Regards
Sanjay sadadiya
26%
Complaints
6999
Pending
47
Resolved
1672
+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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