ShopClues.com — Order no:[protected]Gofit Pair Of Ankle Support with Knee Support (code:[protected]

Address:	Gurgaon, Haryana
Website:	www.shopclues.com/

Planning to buy from Shopclues online. Read my bad experience thoroughly before doing so. 4th July’15- ordered (no:[protected] pairs of Gofit Ankle support with knee support (code:[protected] 16th July’15 - received two Nivia ankle supports only both for right foot, no knee supports. 17th July’15 - posted return request to shopclues 23rd July’15- asked to return product by self and pick-up services not available for Karaikal. Was promised replacement of product & upto Rs 300 as cluebucks in lieu of courier charges 28th July’15- returned complete product along with the invoice copy through DTDC courier no: C61421403. Courier charges Rs 160/- 4th Aug’15-Returned due to “RECEIVER REFUSE DELIVERY" as “the parcel not in intact condition”. Shopclues asked me to courier the product again. When I protested they gave me a token for dropping off the parcel at the local Blue Dart office. Note: I had read consumer complaints from clients of shopclues whose returns have not been accepted two or more time. 13th Aug’15- received the returned product 14th Aug’15- handed over the same parcel returned by Shopclues to Blue Dart. 19th Aug’15- received email from Shopclues that the money will be refunded. (Shopclues went back on their promise of replacement. I had not ordered the supports from any other site till then) 1st Sept’15- Send reminder to Shopclues for refund of product cost & courier charges. 8th Sept’15- Received refund of product cost only. Courier charges of Rs 160/- yet to be refunded. Note: I had wrong product delivered twice earlier too. But, this is the first time I am trying for return. Disheartening was that I CC ied my complaints to some directors of shopclues too. But they did not respond to any of my emails. The full list of addressees are; sanjay.[protected]@shopclues.com, [protected]@shopclues.com, [protected]@shopclues.com, [protected]@shopclues.com, "ShopClues.com", [protected]@shopclues.com, devendar.[protected]@shopclues.com, [protected]@shopclues.com Suggestions based on my experiences; 1. Order from merchants with high ratings 2. Do not buy cheap products - they could be duplicate or damaged 3. Do not return by paying courier charges. Let Shopclues arrange & pay the courier Regards Ajeeth Parapullil Karaikal