ShopClues.com — Shopclues is not refunding my money after cancellation of order due to lost in shipment from courier

Address:

Pune, Maharashtra

Hi, This is regarding my Shopclues smartphone order with Order ID: 37823815. I have ordered Micromax Canvas A1 AQ4501 Dual Sim from Shopclues on 14th Feb, 2015. It was supposed to be delivered to me on 25th Feb. I haven’t received the product & after taking so many follow-up calls & email with Shree Maruti Courier I came to know that shipment (tracking ID[protected] was lost. Now this order has been cancelled from Shopclues & I have received mail from Shopclues that my refund get initiated. But now after 15 days after that I haven’t got my refund yet. I have registered many complaints & called them more than 25 times but they only give false commitments regarding refund that it is in process & there are some technical issue. I am really frustrated with this type of e-commerce business. I have sent more than 30+ mails & called more than 25 times to shopclues but customer care executives just give false commitments that wait for 48 Hrs. But nothing happened neither in 48 Hrs nor in 15 days regarding my refund. I will request respected consumer court to look after this issue & help me in getting my refund amount ASAP. Do I need to do complaint against shopclues in police station also? Expecting early help from consumer court! Thank you, Best Regards, Samir Joshi