ShopClues.com — Short supply and broken supply

Address:	Chennai, Tamil Nadu, 600018
Website:	shopclues.com

Complaint against Shopclues on line shopping Portal I received some discount coupon from SBIcards for online shopping at shopclues.com.Because it is received from a reputed credit card company like SBIcards, I did not have any suspicion about their dealings. But I had a bad experience and hereby lodging my two complaints: 1 I ordered TWO numbers of Prestige omega select plus Aluminium round base Kadhai 250mm code 356582 Merch Ref 30720 on 1.10.15 at 9.01PM, unit price Rs.1290 total 2580 ORDER 69728948 I received the parcel on 12.10.15 at 4.30pm which contained ONLY ONE number of Kadhai(though two pieces of top and bottom which make the complete set). The size of the box is also such that only one kadhai alone can fit. I sent a e mail to shopclues through their website explaining the position and asked them to either send more item or return the money to my SBI card a/c. No response. Again I sent a reminder mail on 15.10.15 forwarding a copy of earlier mail. Till this time no response. I marked a copy to SBI card also(their ref 1-[protected] dtd 15.10.15)I request you to help me to get the balance ONE item or return of its value to my SBI card account. 2 SECOND COMPLAINT: I ordered Fragrance Oil Burner-Aroma Diffuser code 82733883 Merch ref OILBR1 costing Rs.149 order No 69770284 dated 2.10.15 at 4.53pm The item was receieved on 6.10.15 in a BROKEN condition of 2 pieces. The packing was very very poor and that is why it broke in trasit itself. Immediately I took the pictures of the broken pieces and sent to them by e mail on the same day. Till now no response.I request you to help me to either get another piece or return its value to my card account. K E Venugopal/Geetha Venugopal [protected]