ShopClues.com — Sony bravia kdl-40r55c 40 inches smart full hd led television

Address:	Gurgaon, Haryana, 122 001
Website:	www.shopclues.com

I have ordered sony bravia kdl-40r55c 40 inches smart full hd led television through website portal of shopclues india and after confirming from customer care of the shopclues i made a payment for rs 30699 through credit card transaction on 9 july 2016. After 3 days of payment they informed me through email and not contacting me on my given contact no. To them that the order cannot be fulfilled as the tv cannot be delivered on the given pin code which was earlier confirmed through their customer care service and their website also at the time of payment. Further they are mentioning that the amount will be refunded after 15 days or next billing month. The amount is already deducted from my account and credit card company will charge the interest for the same as my billing cycle is before the reversal of money. This company is doing fraud by hoarding the money of customers after transaction is over. They are violating the consumer laws of not fulfilling their order after taking complete money from customer and hoarding the hardened money of consumers for a long period of time for which a customer can have loss of interest from the bank. If the matter is not resolved by the consumer forum, i will take up the case with public/social media and it will also question the validity of govt consumer forums being made for the purpose
Thanking you for quick anticipation and resulution
Dr adarsh
Email id : dr. [protected]@gmail.com