ShopClues — order cancellation not processed and no refund

Address:

Chennai, Tamil Nadu

Order ID 8139609 Worst logistics, customer service and professional ethics. They shipped my order through a third rated courier company, who shipped the package to hyd, when it is supposed to be delivered in chennai and kept it in hyderabad for over a week. When i called shopclues they assured they will follow-up with the courier company but did not. When I asked for cancellation as it is not delivered within assured time, they took a request for cancellation saying my amount along with shipping charges would be refunded (536483) and said they can process refund only when they receive the product in their warehouse, meaning i should not accept the delivery and send it back. I called the useless courier company and asked them not to deliver the product and asked them to ship it back to shopclues. the order was placed on 30 OCT, and requested cancellation on 11 Nov. They closed the case 536483 without any follow-up on cancellation. When I called them, they said that they assumed that the product was delivered, while a case for cancellation was opened, while the shopclues order says it is only shipped, while the courier tracker says that the shipment was not delivered and as requested by shipper would be returned. Now they say cannot cancel the order once shipped. They cheated me off the money and also no body knows where is the shipment.