ShopClues — Poor customer support

Address:

Madurai, Tamil Nadu

Most funny customer support team and they always send default messages.If you have time go through the chain emails..Looks real funny ShopClues Support, Apr 23, 4:28 PM: Dear Customer, Greetings from ShopClues.com. We would like to inform you that the refund for your order is in process. You will shortly receive an automated update with the payment details. This may take upto 2-3 working days. For further assistance, kindly refer to www.shopclues.com/help We look forward to your shopping with us again! Best Regards, Customer Support Team Rahul ShopClues.com s::s Albert Mathew, Apr 23, 2:59 PM: Hello Robots, Thanks for processing the refund and I have accepted your automated apology responses. Still I need your second level escalation email id. If your responses are limited due to artificial intelligence let me know i can type and send you my request in binary, data structure or in any programming language!!! Regards, Albert __________________________________________________________________ _Am i talking to robots?. YOU GUYS NOT HAVING ANY MANAGER OR ESCALATION CONTACT OR WHAT? IF YOU ARE BEHAVING LIKE THIS BE READY TO FACE THE LEGAL CONSEQUENCES. I WILL SHOW YOU WHATS THE RIGHT OF CUSTOMER Sent from Samsung Mobile -------- Original message -------- Subject: [ShopClues.com] Re: I do not know the shipment status[protected] From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com> To: Albert Mathew <[protected]@gmail.com> CC: ##- Please type your reply above this line -## ShopClues Support, Apr 21, 9:42 AM: Dear Albert, Thank you for shopping with ShopClues.com. This is with reference to your Order no. 41519649. We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the logistic team. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly. For further assistance, kindly refer to www.shopclues.com/help. Best Regards, Customer Support Team Sunil ShopClues.com Albert Mathew, Apr 20, 11:09 AM: My question is simple. Who is your manager and whats his email id? Sent from Samsung Mobile -------- Original message -------- Subject: [ShopClues.com] Re: I do not know the shipment status[protected] From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com> To: Albert Mathew <[protected]@gmail.com> CC: ShopClues Support, Apr 18, 9:44 AM: Dear Albert, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order no. 41519649. We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the courier company. We are following up on your concern on high priority with our concerned department and we are trying our best to get the resolution as soon as possible. Kindly allow us some time. However, as we have already informed you that your order is returned back to us and we may not be able to reship it, as the product was under special deal at the time of placing the order. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Rishi ShopClues.com Albert Mathew, Apr 17, 2:22 PM: Now I need your second level contact mail id. Are you not reading emails properly?... Regards, Albert ShopClues Support, Apr 17, 2:09 PM: Dear Customer, Thank you for contacting Shopclues.com We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your concern to the logistic team. Kindly allow us some more time so that we can coordinate with them and update you over the same. Please be assure that we are working as quickly as we can to resolve your concern. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amit ShopClues.com Albert Mathew, Apr 16, 3:24 PM: Can I have your second level escalation email id please. No use for sending emails with your worse customer support team. Regards, Albert ShopClues Support, Apr 16, 9:48 AM: Dear Albert, Thank you for shopping with ShopClues.com. This is with reference to your query regarding delivery of your Order no. 41519649. We sincerely apologize for the inconvenience caused to you. Based on your query, we would like to inform you that as per the latest update from the courier, your order is returning back to us. As soon as we receive the product back from the courier, we will be able to proceed further. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Rishi ShopClues.com Albert Mathew, Apr 15, 3:38 PM: What kind of support is this????.Unable to find any escalation matrix and no second level escalation email id.. Are you really doing fraud deals???...Check any customer service they will respond at least within a short time here no one will respond. If Cx agent wont be able to resolve it then they have to escalate to next authority and that's how CX team need to work!!! Do you really need 50 days to respond or are you using a cycle to deliver courier from Delhi to other parts of India???? ShopClues Support, Apr 9, 9:57 AM: Dear Albert, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order no. 41519649. We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the courier company. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Roma ShopClues.com Albert Mathew, Apr 7, 2:09 PM: I got emails from your end stating you have delivered the product!!!.. I don't received this product yet and almost after 1 month are you guyz trying to cheat me. Please don't fool your customers Thats not fair and you can reship the item and I will pay the extra money for courier using COD facility. I never requested for refund Albert Mathew, Apr 1, 2:17 PM: Thats not fair and you can reship the item and I will pay the extra money for courier using COD facility. I never requested for refund ShopClues Support, Apr 1, 12:38 PM: Dear Customer, Thank you for shopping with ShopClues.com. We sincerely regret for the inconvenience caused to you. We have checked and found that the order is returned to us from the courier company due to some unforeseen reason. As the product was under deal at the time of placing the order, hence, we are unable to re-ship it. We are processing the refund of total amount paid against this order. The amount would reflect in your account in 7-9 business days for Debit Card/15 business days or in the next billing statement for Credit card/ 4-5 business days for Net-banking from the day of refund initiation. Please know, you can place a fresh order for the same product at ShopClues.com For further assistance, kindly refer to www.shopclues.com/help We look forward to your shopping with us again. Best Regards, Customer Support Team Amit ShopClues.com ShopClues Support, Mar 28, 10:03 AM: Dear Customer, Thank you for shopping with ShopClues.com. We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. Once we receive any information from them, we will update you with the same. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amit ShopClues.com Albert Mathew, Mar 27, 6:05 PM: Two days time i cant give since i am waiting from March 11. Please resolve it. ___________________________________________________________________________ Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 2482064, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Cheers, ShopClues Support Team. ______________________________________________________________________________ Albert Mathew, Mar 27, 5:05 PM: 3095364...Product still not yet received and can i have an update please??? Cheers, ShopClues Support Team.