Shopclues Q0010 — My amount is deducted but order is not placed

Website:Qoo10 shopclues prime mall

I have placed an order on 4th August 2021 for a sling brown bag for rs 101.4rs ...
My ammountvdeducted but order is not placed.
Their support team is asking me to check with bank, i have chevked it but the ammount is fredited to shopclues account.
These people arent accepting that ammount has been credited to shopclues account.
I have been raising complaint since 4th August but nobody is helping
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Dear Customer,

Greetings from ShopClues.com

We apologize for the inconvenience caused to you.

Based on your concern, we request you to provide us with details of the order (Order ID/Registered Email ID/Registered Contact Number) you have placed with us.

We value your relationship with us and we are looking forward to serve you better.

Best Regards,
Customer Support Team
ShopClues.com

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