[Resolved] Shopclues.com — Item not received despite repeated reminders
Agra, Agra District, Uttar Pradesh, India
I have ordered Samsung 40" LED TV vide order no. 49768271. The consignment was shipped from Delhi to Agra vide Safexpress docket no. 82121631. The docket no. is wrong as it is not showing on Safexpress website till date almost one week after the goods were dispatched. Till date TV has not been delivered. I have called helpline number 3 times and also sent reminders. If I don't get a response within 24 hours with the status I will advise my bank to hold the credit card payment. Distance from Delhi to Agra is just 180km and the merchant is based in Delhi. All previous orders have come within 3-4 days.
Complaint marked as Resolved
Verified SupportSafexpress Customer Care's response, May 19, 2015
We apologize for the inconvenience.Kindly provide your contact number to allow us to resolve your query asap. Thanks.
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