[Resolved] Shopclues.com — Item not received despite repeated reminders

 
9 Reviews
Agra, Uttar Pradesh, India
 ashishag75
I have ordered Samsung 40" LED TV vide order no. 49768271. The consignment was shipped from Delhi to Agra vide Safexpress docket no. 82121631. The docket no. is wrong as it is not showing on Safexpress website till date almost one week after the goods were dispatched. Till date TV has not been delivered. I have called helpline number 3 times and also sent reminders. If I don't get a response within 24 hours with the status I will advise my bank to hold the credit card payment. Distance from Delhi to Agra is just 180km and the merchant is based in Delhi. All previous orders have come within 3-4 days.

Complaint marked as Resolved 
Verified Support
Safexpress Customer Care's response, May 19, 2015
We apologize for the inconvenience.Kindly provide your contact number to allow us to resolve your query asap. Thanks.
Complaint comments  8 Comments     Updated: Share0Tweet0

Comments

Dear Customer,

Terribly sorry for the experience you faced. Our team is working on this & will get back to you with updates on immediate basis.

Regards,
ShopClues Support!
my no is [protected]
This is highly unprofessional. You claim that the item was quality checked before dispatch. The TV has arrived in broken condition. Looking at the breakage and the intact packaging I am pretty sure that the merchant himself is responsible for sending damaged goods. I am putting a hold on the credit card right now.

It is now 4 days and no one has come to pick the TV. What kind of servic is this? First there is a 2 week delay in delivery and now there is 4 day delay in pickup. shopclues please improve your service. I am still waiting for the pickup and replacment.
Why have you disapproved my pickup request after so many days?? This is really slow and unprofessional. The TV came in a wooden crate. No damage was there on the crate. If you look at the broken TV you will notice that the breakage is at the bezel. This part is always protected by the thermocol packing. So it was neither my fault or the logistics. This was the mistake of the merchant. He has sent the broken TV.

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I ordered two products[protected],[protected] on 15 oct 2014, but still waiting to receive . There is no communication or information from you. Kindly let me know when can I receive this order, It has been already 15 days .

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    Shopclues.com - Item not received despite repeated reminders