Shopify — Did not receive the product - no shipment details-The beautycart-bc8383-The Convertible Duffle Garment Luggage w/ Wheels

Address: no address provided in website

I ordered a duffle garment bag from a brand (The beautycart) tied up with shopify on 28 th september 2024, it is a prepaid order (ORDER : BC8383) for Rs2125 and product not received no tracking details.
no contact information on the website. Pls help me get the refund

order url
https://shopify.com/[protected]/account/orders/[protected]

website
https://thebeautycart.in/