Shopify — Fake product

Address: Gurugram

Website: refurbishedframe.com/collections/all

I have ordered and camera from the online web site on the 14 th Jan 2025, having a MRP of 2499.00 . And the product delivered was an mobile stand with full of dust and i want full refund of my money and the serious step to be taken.
The try to connect with seller, but they ignored my call.