ShoppersStop.com Complaints & Reviews

I have just bought two luxury perfumes- Choppard (lemon Dulci) and Hermes (Merveilles) and surprisingly both the perfumes seems to be fake to me. The reason I say this is because the scent doesnt stay longer than 5 minutes or may be less. ( which is unusual for these kind of perfumes) I am a black card customer and wouldnt excpet shoppers stop to keep fake products like these. I just bought these last week and have hardly had a chance to use these. I AM EXTREMELY DISAPPOINTED IN SHOPPERS TSOP.

I have purchased eye liner from palasio mall Lucknow. But no one has checked expire date. Munufacture date was 2019 and best before use date was Feb 2022. Iam not getting 1 year .its so careless approach from your side.we r expending so much amount but we didn't get 1year date.

I had paid Rs 350 on 21.08.2021 vide cash Memo No 1372 Till No : 65503 Amount 350 Mobile No [protected] But when I am logging in using my Mobile no It says on Account exists

I have purchased 1 product from Shoppers Stop Acropolis Mall Kolkata on 21st Aug 2021, I have paid double for this product, because of Swiping machine issue, after showing transaction declined, the amount got deducted from my account. I have checked with account teams of Shoppers Stop Acropolis Mall and they told they they received the amount 2 times and informed me that they will refund this amount(Rs.11245/-)
Today is 27th Aug, still...

My fiancée purchased Fossil Gen 5E smartwatch worth 18495/-INR from shoppers stop on 11/08/2021. However after making the purchase, we regretted making the purchase as it was not an informed decision by us and nor a great suggestion by their salesman.
I went to return the watch in original sealed untouched packing condition on 17/08/2021, to my surprise they said they don't have any refund policy and only do exchange, but arguing...

The police watch purchased from Amazon sold BT Shoppers stop.com(india) Limited, The police watch is not working, the Date Dial was not fitted properly in watch, the date dial came out and stuck in the corner of the watch, purchased in June-2021.

Hi,

I have paid INR 350 for shoppers stop membership but the same is still not activated. Following with (Jyoti -customer care executive) in Saket City walk Delhi since long.. Still not received solution.. Please look into this and confirm..

Mob no [protected]...

I had purchased a ladies top from ShoppersStop which I returned due to the size fitting. They initiated a refund, when I had asked for an exchange. The refund has not reached me. I didn't share my bank details so where did it go? I have tried calling the Customer Care, but they keep asking me to wait for 24 to 48 hrs. This has been going on for some days now. You don't expect such things from such a shopping destination. I am so disappointed and will discourage all my friends from buying anything from them.

I am tired of complaining to the customer care regarding exchanging a fake product they have delivered. I ordered RayBan sunglasses and got FAKE product with poor packaging.
First when I raised the issue, I was told the product will be exchanged however they have completed disagreed to exchange the product and moreover they are not even refunding back my money!
Pathetic customer care and no solution after sending so many emails.
HORRIBLE SERVICE, PRODUCTS ARE FAKE!

My name - Bharat Sharma
Date of incident - 20 July 2021
I went to store and choose a Diesel watch DZ-4536. the price was INR 19495.
but the employee over there told me that, this watch is on offer and the New price are 13945.
I asked them to sell it to me. They made a manual bill with stamp. I went to carry cash. When I came back after 2 minutes. They say we got a call from office and this watch can't be sold at new price.
Previously they confirmed with all their senior and the office also.
We wasted 2 hours there and what we got, vomplete disappointment

Grievance

It is to bring in to your notice that we have purchased an item from shoppers stop, in which they have charged us with more than the MRP.
So, kindly seek into the matter or we can bring this information to consumer court as well.
Regards
Ankur Abrol
[protected]

Dear shoppers, please stop buying things from Shopper's stop!
Prices may be higher in the original websites but it is worth spending that much money rather than being scammed by third parties like Shoppers Stop.
Bought Ray Ban sunglasses worth INR 5430/- and I got fake product. The glass of one side of the sunglasses fell off in less than a month! The box in which it came was in POOR condition as if it was picked up from trash. On top of it guess what, the product could not be returned because of their damn policies, because obviously people selling there knew they are selling cheap sunglasses bought from hawkers at metro stations under the label of Ray Ban.
This was such an embarrassment because i had gifted this to someone and got nothing but fake pair of sunglasses.

It is to bring in to your notice that we have purchased an item from shoppers stop, in which they have charged us with more than the MRP.
So, kindly seek into the matter or we can bring this information to consumer court as well.
Regards
Ankur Abrol
[protected]...

Hi,

I am Manvi kapoor from noida. Today i went to gaur city mall and I bought 4 shades of Lakmé matte melt liquid lip colour from ShoppersStop and when I came back home I opened it the bottle it was empty I guess there will be only2-3 drops like it’s only 3-4 time use lipstick and I got shocked first I thought it’s only one but 4 of them was empty.
I have registered complaint on Lakmé they didn’t helped me then I registered a complaint on ShoppersStop even they said we can’t help you. Please look into this matter

Ordered a dress on April 25, 2021, still not received item and refund after two months. Sent multiple email to Customer Care, but they don't have an answer on either delivery or refund.

I had ordered T-shirts from ShoppersStop on 19th may under order number :[protected] the same was shipped against AWB No :- [protected]. Current status for the same is showing shipment RTO lock and place is showing Mumbai. Please advice what does this mean and when will i get the courier.

I had purchased 4 items today with 2 separate bill . In the above bill I had purchased a legenga where an alteration is required and when asked the sales person told me the alteration would be done today itself.When we went to the counter the supervisor Biswajeet Bonia was there and when I told him about the alteration he asked me to wait as the tailor was not there.Aftersometime when the tailor had come he told that it cannot be done today...I requested them to do it today and told them that I am ready to wait if necessary as it would be difficult to come tomorrow to collect the dress.Or other alternative if it could be delivered tomorrow at my address..But so called the supervisor Biswajeet did not even took an effort to find an alternative...He was so busy with his phone and was adamant that it cannot be done today even if I refuse to buy the stuff he was least concerned...He approach towards a customer was not at all satisfactory...This is not expected from a Brand like Shoppers Stop

It has been more than a week still no update nor they are picking up the call.

Myself DrRitu Raj. I hold a black card of shoppers Stop while my husband hold a platinum card. We visited Select City Walk Shoppers Stop outlet on 21/03/21 and did a shopping of 20k. The bill was supposed to be made on my black card number but your executive Mr Gaurav mistakenly made the bill on my husband's number despite repeatedly asking him to make the bill on my number. Now the cashback points of only 600 has been credited to the platinum card instead of 1200 points which was supposed to be credited to my black card. Kindly look into it and rectify it and credit all 1200 points to my black card asap because I have to visit the store tomorrow for shopping with the cashback points.

Today I had purchase perfume from Shipper Stop Vashi, they are just fooling the people, I had asked him to show me Skin of Titan but he reluctant to show me the other perfumes brand, as I am not the regular user of Perfumes used to go by the brands as they had the good stuff, he keep pressuring me to take the Comoany name Salvadone Ferragusso ( Blu ). And I get it purchased of the MRP.3800.00 as it’s a new one for me I check the brand and found it the value of Rs.2850.00 in Mantra & Amazon . In your e website the product cost is 2800.00 It’s not the difference of 950.00 but it is of trust which is breached. If I am paying more than the product should be of that level.
I am residing in Koperkhairne from last 20 years will share my experience in my society & community also.