Shoppers Stop — Received a defective product and no refund issued so far

Address:Varanasi, Uttar Pradesh, 221010
Website:www.shoppersstop.com

I ordered two fast track watches which was not in working condition and the company officials are not giving me refund regarding the same. I have been continuously complaining regarding the same from about a month but each day they are giving some or other excuses.
i ordered the product on 14th feb. 2016 and i received the product on 23rd of feb. 2016. and from 23rd feb. 2016 i have been continuously complaining regarding the same and each time they are just postponing the request and it took more than a month and at last they denied to process the refund.
plz kindly help me in getting my refund as soon as possible.
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    ShoppersStop.com Phone
    +91 22 6648 6648
    ShoppersStop.com Address
    Eureka Towers, 9th Floor, B-Wing, Mindspace, Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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