Shoppersstop.com — I Received a damaged product

Address:	638112
Website:	www.shoppersstop.com

Dear sir/madam,
Order no: 56411450,
With reference to the abovesaid order, I ordered product SKU #[protected] BAJAJ Glacier PC 2005 Air Cooler in shoppersstop online store. When i received the product it's in damaged condition. I asked them via mail to refund or replace the item and do a reverse pickup for the same. They refused todo the same. Please do me a favour for the same. I enclosed the photos for the abovesaid complaint. It's bottom of the water tank broken and lot of dust in blower area. so it's used one. We can't fill the water and use it. And plastic parts are not covered in warranty too. So, shoppersstop only replace or refund the same.