Shoppersstop.com — Making fool of customers by the name of guarantee-rude customer care executive, cheater shoppers stop

aakankshajain

from Mumbai, Maharashtra

Address:	Gurgaon, Haryana, 122002
Website:	[email protected]

My name is aakanksha jain. I lived in gurgaon and i am the regular customer of shoppers stop mgf metropolitan mall,, mehrauli gurgaon road, gurugram, haryana 122002.

I have purchased ladies golden watch of guess brand in may 16. Its cost was almost 15000 rs.

At the time of purchase product have a guarantee of 1year but on that moment when i faced issue with brand strap colour has been fade within 4-5 months.
I visited that place in september 2016 also that moment they said chain will be changed but you need to carry your guarantee card. But due to some personal issue i was not able to visit between sep - mar.

I visited on 19th april with guarantee card and watch to submit it they said, âwe canât do anything. They were very rude even they did not offer to their customer to sit properly.
Me and my husband were asking so why they mentioned that this product is in guarantee at the time of purchase and why they making fool to their customers.
Even the behavior of the executives are very rude they even didnât try to listen their customer concern they said it canât be possible. We canât do anything.â

All #. Very disappointing. Very bad experience.
Will never visit this mall again and will never buy anything from shoppers stop.

I am very disappointed with you guys. Not accepted this type of attitude from shoppers stop.
I will not suggest to anyone to buy anything shopper stop.

I request to senior manager to have a look in this case and i am going to register this complaint in consumer court as well.

Aakanksha jain
Mobile-[protected]
Email - [protected]@gmail.com

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ShoppersStop.com customer support has been notified about the posted complaint.

Apr 21, 2017

Updated by aakankshajain My name is Aakanksha Jain. I Lived in Gurgaon and I am the regular customer of Shoppers stop MGF Metropolitan Mall, , Mehrauli Gurgaon Road, GURUgram, Haryana 122002.

I have purchased ladies Golden watch of Guess brand in May 16. Its cost was almost 15000 Rs.

At the time of purchase product have a guarantee of 1Year but on that moment when I faced issue with brand strap colour has been fade within 4-5 months.
I visited that place in September 2016 also that moment they said chain will be changed but you need to carry your Guarantee card. But due to some personal issue I was not able to visit between Sep- Mar.

I visited on 19th April with guarantee card and watch to submit it they said, “We can’t do anything. They were very rude even they did not offer to their customer to sit properly.
Me and my husband were asking so why they mentioned that this product is in guarantee at the time of purchase and why they making fool to their customers.
Even the behavior of the executives are very rude they even didn’t try to listen their customer concern they said it can’t be possible. We can’t do anything.”

All ########. Very disappointing. Very bad experience.
Will never visit this mall again and will never buy anything from shoppers stop.

I am very disappointed with you guys. Not accepted this type of attitude from SHOPPERS STOP.
I will not suggest to anyone to buy anything shopper stop.

I request to senior manager to have a look in this case and i am going to register this complaint in consumer court as well.

Aakanksha Jain
Mobile-[protected]
Email- [protected]@gmail.com