Shoppersstop.com — no confirmation on order

Kartikss

from Patiala, Punjab

Address:

4083, Urban Estate, Phase 2, 147001

I had ordered a dress from the shoppers stop app on sunday i. E 28/07/2019.
I had used my hdfc credit card for the payment. I had received the confirmation message from the bank about the payment being successful. But on checking the app, i saw that my order was not placed. I have tried a number of times to connect them through customer care and have sent a mail to them too. But i haven't had a response from their side.
I will attach the screenshot of the payment of rs 1449.

+1 photos

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ShoppersStop.com customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

ShoppersStop.com Customer Care's response We regret the inconvenience. Please share your contact number and registered email id at [protected]@shoppersstop.com and we shall be glad to assist you.

Aug 07, 2019

Updated by Kartikss First of all thanks a lot for your support in taking it further.

My registered mail id is naveen71.[protected]@gmail.com and contact number [protected].

Before making a request at your end; a communication / complaint was made on Shopperstop site too; however no response is received till now.