[Resolved] Shoppersstop.com — ordered a perfume worth rs 8000 and received shattered/broken bottle

Nishtha993

from Moradabad, Uttar Pradesh

Address:	Moradabad, Uttar Pradesh, 244001
Website:	www.shoppersstop.com

I ordered an estee lauder modern muse perfume vide order no[protected] on september 25 but when i received the package, the perfume bottle was totally shattered and there was not a drop of perfume left... Contacted their customer care several times in last one month but no satisfactory response from them.. They just say that we are working towards it... Utterl dissappointed & dissatisfied with your services.

I want my money refunded at any cost as they are duping customers and looking into the matter for more than a month.. Please refund them as soon as possible or send me another piece of the product...

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Dec 13, 2018

Complaint marked as Resolved

Company has issued the refund in the original source of payment..

ShoppersStop.com customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2018

ShoppersStop.com Customer Care's response We are working on your query. We shall keep you posted on the status. Inconvenience is highly regretted.

Oct 31, 2018

Updated by Nishtha993 Can u please atleast specify the time, how much time will u people take to resolve the issue...be it 1 day or 1 week or 1 month, I will wait till that time..But everyone in the customer care is saying that we are working, but how long will i take to resolve it, no one answers that..

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Comments

Roopa Chaudhuri

from Eluru, Andhra Pradesh

I have placed and order on 4th October. Recieved the items on 10th October. Requested a return and exchange of 2 products respectively. The pick up guy from Shadowfax picked them up on 23rd October. Today is 2nd November and still even after calling and mailing shoppers Stop, my problem has not been resolved. They are cheats.