Shoppersstop.com — placed order on 9th august, today is 26th august, product still not dispatched

Address:

Mumbai City, Maharashtra, 400056

I had placed an order for puma shoes on 09th august'2019, order id[protected]. I called for follow up on 13th august, stating that the product is still not dispatched, customer service executive mentioned that it is procured & will be dispatched within 2 days & provided me a request id. I followed up again on 23rd august, customer care executive said we need 2 more days to resolve your issue. When i asked them to connect me to higher authority they mentioned higher authority will also say same thing & if you have any issues, please cancel your order. After 15 days of order placement they tell their customers to cancel order. I forced them to connect me to higher authority, when i had a word with the higher authority they assured to get the problem personally resolved in 1 day but still the problem is persisting.
I advise every one to not shop from shoppers stop
Horrible brand with zero customer satisfaction. They should stop their services if they cannot fulfill their orders.