Shoppersstop.com — zink london shrug

Address:	560037
Website:	www.shoppersstop.com

This is regarding the order number 94558837 which was placed on 4th august 2017. The order was shipped through delhivery courier service with awb no. [protected].
The order was shipped from calcutta but it never left calcutta and it went missing in that location on 8th august. After constant follow ups with shoppersstop customer care, the courier team started searching the package. The customer care assured me that i can raise a request for refund if i do not get the parcel. On 17th august i had request the customer care for the refund, they said, we will raise the refund once the package is returned to us. Now the problem is that delhivery team has messed up the courier so neither i will get it and nor they can return it. So shoppersstop should ideally refund my money and settle with the courier team but they are not raising the refund unless they get the courier back. Please take some action against these fraud people and help me get the refund.

https://www.delhivery.com/track/package/[protected]