[Resolved] Shoppersstop.com — reverse pickup failure without any reason

Arfa anwar

from Delhi, Delhi

Address:	New Delhi, Delhi, 110065
Website:	Shoppers stop.com

I have ordered some products on 5th of june 2018 and received them on 20th june after multiple requests in customer care centre and lastly filing a complaint in consumer forum. Now two of the products i received unsealed, the return request is filed but the ecom express is not able to pick up as they are sending sms of return shipment failure without reason. After talking to ecom express regarding the issue they are saying tha it is my fault as i am not chasing them for pick up of the products. I need to called them and remind them.

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Jul 30, 2018

Complaint marked as Resolved

ShoppersStop.com customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

ShoppersStop.com Customer Care's response Hi Arfa, we are coordinating with courier for an urgent pick up. We shall keep you informed.

Jun 29, 2018

Updated by Arfa anwar Thanks, I got the msg for reverse pickup scheduled for today but nobody arrived yet at its 6'o clock and I know they must prepare themselves for another excuse. Ecom express close after 6 pm. Hence Ecom express don't understand the word "urgent". I myself don't understand why such huge brand select ecom express as there courier partner. One thing for sure they are damaging the reputation of shoppersstop and I will not buy any online from shoppersstop until i guys improve your courier service.

Jul 10, 2018

Updated by Arfa anwar I have placed the return request on 28th june 2018. Now it's 10 July nobody has come to pick the products. I am getting msgs about the product return initiated almost every alternate day. Last I got the msg on 3 july that the product will be picked up very soon and after a week nobody arrived to pick and replace it with the new one. I can't imagine how slow ur service is. Please replace the product as soon as possible. Or take your product back and refund my money.